I bought it online for in store pickup on Sunday. I get to the store and they said the item was not picked? Whatever that means. Bottom line they said they didn't have any in stock. I was pissed!!! Why would it have let me order if there was none in the store? I talked to a salesperson on the floor prior to going for the order pickup. I didn't see any on the floor, but the guy checked the computer and said there should be 5 in stock. It was he that told me to go to order pickup and they will find it for me. I wait there for 20 minutes because they only has 1 person working customer service (on a Sunday mind you!!!), she checks my order and says sorry there are none in stock. I tell her the salesperson told me there were 5. She calls the back stockroom and 15 minutes later some guy walks out carrying one of the Targus backpacks. She tells me they were hidden in the back (my guess is an employee hid them as they were wanting them for that price + their employee discount.) Nice bag but again, what an ordeal.