System restarting when extracting rar file. PROBLEM RESURFACED :|

[slicksilver]

I'm on Win 10 pro with all the updates installed. I just did a clean install today think something went wrong but the problem has not stopped. The system is pretty much like new with barely any programs installed and the problem still happens. I'm using Winrar 5.21. When I try to extract the 6GB rar file, the system suddenly restarts. Also when I'm trying to build previews/analyse a large amount of files in Adobe lightroom the same thing happens. I'm certain it isn't a windows issue because the moment the os booted to the desktop itself I check the rar file extract and the computer abruptly restarted. I was impatient and desperate and bought Passmark's MemTest86 v6 Pro Edition. The testing ran for 10 hours and no errors came out. All good.

Now the strange thing is that I got the same file to my office and extracted it with winrar 5.21(same version) 64 bit without any problem! My office comp is win7 pro with all updates installed the one at home is win 10 pro with all updates installed. My home comp(the one with win 10 ) is a beast and the office comp has dated hardware but still works well.

I ran HW monitor and noticed my motherboard temps are at 115C! Is this normal? I dont think it is because I ran Speccy as well and it showed 115C as the mobo temperature with a red color. My motherboard is the Asus Z97-K. Link to screenshots - http://imgur.com/a/LFx5J

Also think there is something definitely wrong with the CPU and MB cooling. I ran AIDA64 stress test and I'm getting CPU Throttling - Overheating Detected! notifcation on the graph. Also temps of the CPU are reaching upward of 90C. I ran prime95 and checked my temps in HW monitor and its close to 95C. The same numbers are showing in Speccy. Its all strange coz all was well for the last 11 months. Never overclocked. Using stock CPU and case fans. Should I replace the case fans and the cpu fan?I just opened the case cover and see that my case, cpu and gpu fans are working perfectly. Not sure what's not working because the fan is spinning well.

Thanks in advance for any help you are able to provide.

 

[master_shake_]

that's probably a dead temp sensor.

115 things would be smoking.

does your memory usage skyrocket when you are extracting the file?

what are you using for a cpu cooler? stock?

 

[slicksilver]

that's probably a dead temp sensor.

115 things would be smoking.

does your memory usage skyrocket when you are extracting the file?

what are you using for a cpu cooler? stock?

Thanks for your reply

Strangely speccy and hwmonitor shows 115 but when I restart and check in my Asus UEFI BIOS utility it shows regular 30C.

I cant tell if the memory usage is high or not because as soon as I start the extraction of the rar file the system shuts down. I ran prime95 small FFTs torture test again and the temps are going to 95-96C. Using the stock cooler/fan that came with the processor. Other than that I have a case fan.

 

[master_shake_]

Thanks for your reply

Strangely speccy and hwmonitor shows 115 but when I restart and check in my Asus UEFI BIOS utility it shows regular 30C.

I cant tell if the memory usage is high or not because as soon as I start the extraction of the rar file the system shuts down. I ran prime95 small FFTs torture test again and the temps are going to 95-96C. Using the stock cooler/fan that came with the processor. Other than that I have a case fan.

is the pch (southbridge) hot/warm to the touch?

just read a few forum posts about that board google z97-k mainboard temp and all of them have the same issue as you.

so i don't think that high fake temp is the issue.

could you try extracting it to a different drive? on the same pc.

 

[master_shake_]

i wonder if it is the vrm temps.

are they hot?

 

[slicksilver]

is the pch (southbridge) hot/warm to the touch?

just read a few forum posts about that board google z97-k mainboard temp and all of them have the same issue as you.

so i don't think that high fake temp is the issue.

could you try extracting it to a different drive? on the same pc.

i wonder if it is the vrm temps.

are they hot?

Tried on a USB drive. Same issue. Its almost like instantaneous. If I click the CRC check it keeps checking and somewhere midway it will shutdown abruptly.

Spare my ignorance but I'm not sure what the southbridge and VRM is. But if it is what it is I marked on the screenshots http://imgur.com/a/m9UF2 then both of them feel just luke warm to warm. Hot would be a long shot.

 

[ShintaiDK]

Disable multicore enchacement in your BIOS if it autooverclocks. May be a vdrop issue or something.

And make sure you got latest BIOS.

 

[slicksilver]

Disable multicore enchacement in your BIOS if it autooverclocks. May be a vdrop issue or something.

And make sure you got latest BIOS.

Just did this. Still shutdowns while extracting the rar. Also updated to the latest BIOS. No luck there as well but an error showed up during POST with the following message "Asus anti-surge was triggered to protect system from unstable power supply" When Prime95 small FFTs torture test is run the temps are going to 95-96C. Is there an issue with the FAN or CPU? again I've never overclocked before. The rar archive I'm testing was created by this system itself many months ago.

 

[Burpo]

Pretty much answered your question. Power supply may be failing to deliver under a load. Probably needs TIM also.

 

[LTC8K6]

You need a better CPU cooler and likely a better PS.

 

[sxr7171]

I've seen this happen in a friend's build when he used the wrong offsets when mounting his CPU cooler.

 

[slicksilver]

You need a better CPU cooler and likely a better PS.

Got a new replacement PSU from Antec. Still same issue. Shutdowns when I try to extract the rar file. Also shutdowns as I'm building previews in Adobe Lightroom. This is the error I'm getting - https://dl.pushbulletusercontent.com/rFynIm6I99T6pSIfHTpo4AjPxg2VUjE7/IMG_2410.JPG I'm going to remove the cpu cooler, clean off left over compound, reapply compound and see how it goes. Isn't the stock CPU cooler good enough? I ask this because I have no plans to overclock.

 

[LTC8K6]

It still looks like a voltage fluctuation problem and anti-surge is doing what it's supposed to do.

Try setting the CPU multiplier lower just as a test. Set it to 35 and see what happens?

 

[LTC8K6]

I wonder if it's a bad board?

Bad sensors could trigger the anti-surge, I suppose.

 

[slicksilver]

Fried half of my brain in the last few days figuring it whats going on. It is a Win 10. I clean installed(other other program being winrar) Win 10 atleast a few dozen times and tried extracting the rar file and each time the system would just turn off. CRC check of the file also resulted in the same behaviour. Did extensive RAM testing, changed PSU and still nothing was happened. I decided that I'll install Win 7 since its the OS thing left and BAM! The rar file extracted without problem so did the CRC check! Lightroom building previews too worked perfectly! Building of LR previews took 8 hours and ran without a glitch Other than the OS nothing else was changed...no bios settings, no hardware change. Man I'm so relieved but also am mighty pissed that the cause is Win 10. Was quite excited about it and been using it for few months now.

Thank you all for your help. I cant worry about using Win 10 now. There is no feature in it which I was yearning. It was new and had a nice overall nice feel to it but thats about it. Back to Win 7.

 

[slicksilver]

Looks like I just got lucky somehow and the problem resurfaced. The rar file extracts fine and crc check of the file has no problems but while building previews in Adobe Lightroom 6, the system restarts/shutdown and Asus anti surge bios message kicks up. I decided I'll use HWmonitor and log temperatures and so I did. Just a minute or two before the shutdown, I luckily managed to log temps of the CPU. Link to them - https://imgur.com/a/jkzQ3.

Puget System's did an article over Lightroom CPU performance - https://www.pugetsystems.com/labs/articles/Adobe-Lightroom-CC-6-Multi-Core-Performance-649/
Adobe Lightroom CC/6 Multi Core Performance. I"m linking this just incase if it might help recommend a tip.

Link to my computer configuration - https://imgur.com/RcmTRmj. CPU Z - http://imgur.com/hIurgu8

I chanced upon this guide - http://www.tomshardware.com/forum/id-1800828/intel-temperature-guide.html and did some testing.

Computer cover was removed. CPU fan was running at full RPM ~2000 and so was the case fan at 1100 RPM. The ambient temperature tested with a infrared thermometer was 25C. I downloaded Prime95 v26.6 and Core Temp 64 Bit. Small FFT's for 10 minutes was chosen for the test. Core Temp was used to log the results. Prior to running the test - https://imgur.com/dVCRVZJ. 30 secs into the test - https://imgur.com/42iHBKB. I got terrified at those numbers and immediately stopped the rest.

Core temps are close to 100C!! How on earth is it going to 100C? I'm surprised that the CPU is still working and hasn't fried. The computer was purchased a year ago, never oc'ed, using stock hs and fan. I cant recollect if I ran CPU intensive tasks for long periods before but the computer has never restarted or shutdown or got the asus anti surge message ever before. I'm not very comfortable in removing the heatsink, cleaning and applying TIM but I'll ask my trusty computer hardware store to do it for me but before that is there anything else I need to check? Does TIM just go bad for no reason?

 

[slicksilver]

It still looks like a voltage fluctuation problem and anti-surge is doing what it's supposed to do.

Try setting the CPU multiplier lower just as a test. Set it to 35 and see what happens?

How do I do this? I cant seem to find a way. This is how my AI Tweaker is setup - https://dl.pushbulletusercontent.com/JLynX7lWFdwoFiW5n9FxUiNdwRFOHRv2/IMG_2419.JPG .

ASUS UEFI BIOS Utility is what I have. https://www.youtube.com/watch?v=kJs1nY8_CY0.

 

[MongGrel]

TIM can get old, but that systems sounds a bit new for that.

Puget System's is a name I haven't heard mentioned in a long time.

 

[ShintaiDK]

100C is just throttle temperature. You are not going to fry it.

The stock cooler should be able to hit around 2800-3000rpm. So check any fan profile in BIOS.

Also make sure you disable multicore enhancement in BIOS. Since it auto overclocks. And your screenshot shows you auto overclock running 4.4Ghz on 4 cores.

 

[slicksilver]

TIM can get old, but that systems sounds a bit new for that.

Puget System's is a name I haven't heard mentioned in a long time.

I'll do this on monday but will not be able to change the heatsink/fan. I'm in India and most heatsinks/fans and insanely expensive ( about 2 times the cost in USA) so will have to wait until somebody I know comes from the USA.

100C is just throttle temperature. You are not going to fry it.

The stock cooler should be able to hit around 2800-3000rpm. So check any fan profile in BIOS.

Also make sure you disable multicore enhancement in BIOS. Since it auto overclocks. And your screenshot shows you auto overclock running 4.4Ghz on 4 cores.

I'm getting ~2000 rpm only. Pic taken of the speed - https://dl.pushbulletusercontent.com/WKUC2Bb80WyaNyiy50nSwWxzxZNEaxmC/IMG_2418.JPG. Its running at max.

Multicore enhancement is disabled. Sorry I cant find the setting which has enabled auto overclocking. Which setting are you referring to in the screenshot?

Thanks everyone for your help. Might appreciated!

 

[cytg111]

It still looks like a voltage fluctuation problem and anti-surge is doing what it's supposed to do.

Try setting the CPU multiplier lower just as a test. Set it to 35 and see what happens?

I am with this one, underclock and see if the problem persists.

Also, how old is the rig, when was your last hardware upgrade, what else have changed besides a little romance with win10?

 

[slicksilver]

I am with this one, underclock and see if the problem persists.

Also, how old is the rig, when was your last hardware upgrade, what else have changed besides a little romance with win10?

Thanks for your reply. A year old. Any idea on how I can underclock it? I cant figure how to do it. Asus UEFI BIOS UTILITY is what my board has.

Nothing was upgraded in the year barring the SSD drive . I have a 256 EVO before and now have 1 1TB EVO.

I noticed in toms hardware forums that there a quite a few people complaining about the stock hs/fan not doing enough. Temps reaching 90 upwards D:. A few of them recommended a heatsink/fan upgrade.

 

[ShintaiDK]

I'm getting ~2000 rpm only. Pic taken of the speed - https://dl.pushbulletusercontent.com/WKUC2Bb80WyaNyiy50nSwWxzxZNEaxmC/IMG_2418.JPG. Its running at max.

Multicore enhancement is disabled. Sorry I cant find the setting which has enabled auto overclocking. Which setting are you referring to in the screenshot?

Thanks everyone for your help. Might appreciated!

Make sure the fan profile goes up to 100%. Not sure if you already set so in the picture. When it hit 90C or so, 100% fanspeed.

And as long as you get 4.4Ghz with 4 cores, its not running stock. Try change to advance mode and see what you can find.

 

[cytg111]

Thanks for your reply. A year old. Any idea on how I can underclock it? I cant figure how to do it. Asus UEFI BIOS UTILITY is what my board has.

Nothing was upgraded in the year barring the SSD drive . I have a 256 EVO before and now have 1 1TB EVO.

I noticed in toms hardware forums that there a quite a few people complaining about the stock hs/fan not doing enough. Temps reaching 90 upwards D:. A few of them recommended a heatsink/fan upgrade.

You gotta find the manuel .. but if it was me, id' just enter the bios and mess around .. it problary have 'save profile' feature, do that first and go get nuts..

I had an issue like that some time back, a q9450, point is it can be the cpu, motherboard, ram, psu, even an unlucky combination of hardware gpu/harddrive/whatnot .. after switching out ram, psu and underclocking and the problem persisted.. I went for a new build (haswell as yours).. I had that * running on a cardboard box(to eliminate potential fuses with the casing), debugging that * took forever..
Point being, at some point you have to go all in or forget about it.. Get that board out of the case onto some cardboard, pullout all but one dimm, underclock, remove gpu(go for igp), maybe even switch to the old harddrive? - and go from there.. If its stable then work your way up.. One more dimm, the gpu, the new harddrive etc.. Sorry, its an effen *.

edit : are you 100% the cpu is seated correctly? The fan, those 4 plastic screws that goes 180 degrees(is it 270?), all firmly attached to the motherboard?

 

[slicksilver]

Make sure the fan profile goes up to 100%. Not sure if you already set so in the picture. When it hit 90C or so, 100% fanspeed.

And as long as you get 4.4Ghz with 4 cores, its not running stock. Try change to advance mode and see what you can find.

Thanks for pointing out this. I think this is it. The previews building ran without a hitch for 8 hours or so. The core temps were hovering around 55-60C. There is a turbo mode in the bios which is defined as :

Allows you to enable your core processor’s speed to run faster than the base operating frequency when it is below operating power, current and temperature specification limit.

This was turned on and the setting was buried under internal CPU power management. I disabled this and the target clock speed changed from 4.4ghz to 4 ghz!

Again thank you everyone for your help. Think I should be good now...hopefully!