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Sweet, I just got owned by eVGA.

Saga

Saga

Banned
A few weeks ago I had a customer bring me a 6800Ultra with a broken capacitor. I RMA'd it and then waited two weeks for the card to be processed. I was billed $10 for shipping to return it ontop of the $5 I paid to ship it to them, and when I finally get the card back, and I think I'll just let the pictures speak for themselves.

Text - Text - Text

In essence, I just paid $15 shipping for this which they so kindly included in my package.
 
Not only that, but glance at the bottom right corner of the card. The PCB is actually bent like someone dropped it from at least four feet up.
 
A broken cap wouldnt be covered in the warranty, would it? Seems like someone knocked it off.

On a side note, I bought a DVD driver from someone, and in it was a BF 2 disc. Funny that you got a disc one, and I got a disc two.. Perhaps he got tired of having one, and not both..
 
Originally posted by: Ackmed
A broken cap wouldnt be covered in the warranty, would it? Seems like someone knocked it off.

On a side note, I bought a DVD driver from someone, and in it was a BF 2 disc. Funny that you got a disc one, and I got a disc two.. Perhaps he got tired of having one, and not both..
Click to expand...

The cap was the reason for the RMA in the first place. And they sent me Battlefield 1942. :brokenheart:
 
I know it was the reason. Why who knocked it off? If your customer did this while installing it, I cant see why it should be covered in warranty?
 
I honestly didn't think it would be. I was ready to just order another card - However, I called eVGA and they said, "Sure. Send it in, it's under the warranty and we can either repair the cap or replace the card". They did neither. This is a broken promise to me which I do not take lightly
 
Oh, well in that case... Call back and have them keep their word. If you can remember who you talked to, thats even better. I wasnt aware it would be under warranty. I dont know why it would, but if they said so, then thats swell.
 
yeah, they'll take care of it.

i broke a cap off and expected a repair charge but they took it back and replaced it with a brand spankin' new one.

wasn't dropped either 😛
 
Originally posted by: rise4310
yeah, they'll take care of it.

i broke a cap off and expected a repair charge but they took it back and replaced it with a brand spankin' new one.

wasn't dropped either 😛
Click to expand...


I'm hesitant to send it back again, however. The first time they "took care" of it they sent it back without repairing it, and actually just damaging it more. =/
 
i dunno, i've only had to rma once to them and i couldn't have been happier. especially when i didn't expect a replacement at all knowing it was my fault.

seemed understanding, polite and got me the card quickly.
 
EVGA's customer support is great. I'm a regular on their forums. Try posting there. You will be heard (tell them WHerkins sent you).
 
Originally posted by: cheapherk
EVGA's customer support is great. I'm a regular on their forums. Try posting there. You will be heard (tell them WHerkins sent you).
Click to expand...

Thank you, I just did that.
 
Went pretty good actually. Joe @ eVGA handled everything within minutes of monday morning and expedited a brand new card to me. I'm sending in the defective unit at no cost to myself, eVGA really does have probably the best customer service I've ever encountered.
 
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