support tuner has encounter a network error

[zippimom]

I'm a empty nester and they don't have networks so they don't know what I'm talking about. I put a new eithernet card that the dsl cable line can go directly to to notebook without having to have a dongle. Now I get this error. "The support tuner has encounterered a network error. Check to state of the network and try again." this notebook is on windows 98. What does this mean and how do I correct it? It have also effected my dialup as I can dialup and I'm online but i can't get any information using outlook or the internet.. I have 2 other computer online and they are still working fine..

zippimom@ev1.net

 

[zippimom]

I found this on the windows site. Are they talking about my problem.?? The card is a 32 bit D LINK

10. HARDWARE NOTES
==================

Plug and play network cards and 16-bit real-mode drivers
--------------------------------------------------------
When you need to run the 16-bit real-mode driver for your network
interface card (NIC) (this is common if you use DLC or another
real-mode protocol), your Plug and Play card may appear not to
function because the 16-bit NIC drivers load before Windows 98
Second Edition has a chance to turn on Plug and Play cards. In
addition, some 16-bit NIC drivers do not recognize Plug and Play
cards (most NE2000 Plug and Play clones fall into this category).

To use your Plug and Play card with a 16-bit NIC driver:

1. Run the Softset utility that comes with your Plug and Play card,
and then set the card to non-Plug and Play mode.

2. In Control Panel, double-click Network and then remove the
network card.

3. In Control Panel, double-click Add New Hardware and follow the
on-screen instructions. Windows 98 Second Edition will detect
your network card.

If you change to a 32-bit protected-mode NIC driver in the future,
you can run Softset again to turn on Plug and Play for your card.

Intel EtherExpress 16 NICs and PCI Computers:
Your system may not respond or you may experience initialization
problems if you are using an Intel EtherExpress 16 NIC in a PCI
computer with certain Diamond Speed Star PCI video cards. These
problems are not related to Windows 98 Second Edition; they occur
on a variety of operating-system platforms. If you experience other
problems with your EtherExpress 16 in a PCI computer, replace the
card before you report the problem to Microsoft.

If you have one of these video cards, contact your vendor about
getting a new video BIOS update:

-Diamond Speed Star PCI video card with BIOS version 1.01
-Diamond Viper PCI VGA Video Adapter
-Diamond Stealth video card, Bios v1.03

IBM Thinkpad Model 750x/755x/360x:
If you have one of these models (including submodels such as C, CE,
CX, CS, and CSE), before you install Windows 98 Second Edition,
check the IBM bulletin board or the THINKPAD forum on CompuServe
for updated BIOS and/or Mwave drivers for your computer.

If you don't upgrade your BIOS, you may have problems if you move
the mouse while your computer is turning suspend mode on or off.

Toshiba Computers:
The ltmodem driver, version 2.16 and earlier, and the Toshiba
Windows 95 Utilities must be upgraded prior to installing Windows
98 Second Edition.

Contact the following sites for additional information:

US - http://pcsupport.toshiba.com/
Canada - http://www.toshiba.ca/my_html/filelib.htm
Japan - http://www5.toshiba.co.jp/tpmc
Australia & New Zealand:
http://www.isd.toshiba.com.au/personal_computers/files_drivers
Europe - http://support.toshiba-tro.de/Win98SE
or access the Toshiba Bulletin Board at:
+49-941-7807 999 Analog
+49-941-7810 500 ISDN 1
+49-941-7813 131 ISDN 2

For additional support, refer to your User Manual to find the
nearest Toshiba support contact.