Here's the latest exchange:
Hello Frank,
Thanks for the reply.
"BTW, may I know where you are?"
Does the above mean that you want my address?
It is:
Bill Hill
etc...
Or do you want a link to the thread where we are
discussing this?
http://forums.anandtech.com/
messageview.aspx?catid=37&threadid=1843948&enterthread=y
re. Your second message: If there are tricks and steps,
then how come there are no instructions with the product.
We have had little or no problem with other competing
products. Heck, I couldn't even find ANY reference to this
product at all on the entire Sunbeamtech web site. Doesn't
Sunbeam want people to know about it?
.bill hill.
-----------------------------------
Dear Bill:
Thanks for your reply. I just checked the link. I am so
sorry to bring all this trouble to so many users. Really
sorry.
Let me briefly explain the situation. As you can see
that you can't find any info on our website about this
product. To be honest, we already phase out this product
for almost 6 months.
However, here comes the problem. Our distributor
purchased some of this after we internally phase out this
product and took its product webpage away. And, the sales
man who I just asked him today did not inform our
marketing department. Thus, that is what you see, no any
instructions for users to explain how to use this product
: -(
Anyway, it is our fault. As what I told you, we will
update our website and let all users know about how to use
this product.
Hope this helps, though it is a little bit late.
Thanks again for your feedback. We really appreciate it!
If there is any further suggestion, please feel free to
let me know and we will try our best to improve ourself!!
Best Regards,
Frank
-------------------------------
😕
.bh.