Subject: I have a USB problem with a Gigabyte Z68A-D3H-B3 motherboard Back in October

[royalprawn]

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Back in October or November last year, I brought my computer in to get it fixed. I also got windows 7 64-bit installed too. I had Windows Vista 32-bit installed before. Sometime after that (it could have been same day but I don't remember), my mouse (a vanilla G400) stopped working temporarily for several seconds each time. Sometimes it ended in my needing to restart my PC. It worked perfectly fine before I got Win7 installed. The guy who fixed my PC said something about needing to switch one of my PC's parts(I think my motherboard or processor) from 32-bit to 64-bithttp://forums.anandtech.com/misc.php?do=bbcode#indent​

http://forums.anandtech.com/misc.php?do=bbcode#indent

I know it's not my mouse for two reasons. The first one is that I tried using my mouse one at least one other device. The second one is that I tried using another mouse on mu PC. That makes me think it's my motherboard; especially since my front USB 3.0 port never worked. the front USB 2.0 port always has except after my mouse has been in it. After a while it does get fixed though (probably after a reboot). Downloading the software for my mouse doesn't do anything.​

I've tried several things to fix it. I've tried installing drivers including USB 3.0 drivers (which didn't fix my front USB 3.0 port). I bought a USB 3.0 expansion card, which worked, but like my back usb ports, which makes me think that my front one isn't plugged in or something. I also tried disabling the Legacy USB storage detect (or whatever it's called), but that just broke all of my back usb ports including the expansion card(which were fixed with a driver install but still have the problem). My front USB 2.0 port works fine though. I don't remember if I've updated my motherboard but I doubt I've flashed it; mostly because I'm worried about breaking it. I know my board has dual-BIOS but I'm not one to take risks. My specs: I5-2500k 3.3 GHz Gigabyte Z68A-D3H-B3 rev 1.3 GTX 570 Samsung Spinpoint 1 TB HDD 4 GB DDR3 Ram(2x2 GB)​

 

[The Day Dreamer]

Check for rust or something in the USB port, I had similar issues.

 

[royalprawn]

edit: I highly doubt it's rust(or anything similar like dust or a bad port) because it happened with my new expansion card out of the box.

 

[redzo]

I don't remember if I've updated my motherboard but I doubt I've flashed it; mostly because I'm worried about breaking it. I know my board has dual-BIOS but I'm not one to take risks. My specs: I5-2500k 3.3 GHz Gigabyte Z68A-D3H-B3 rev 1.3 GTX 570 Samsung Spinpoint 1 TB HDD 4 GB DDR3 Ram(2x2 GB)[/INDENT][/INDENT]

Don't be. It's a shame not giving it a try especially under this scenario when gigabyte specifies latest not beta BIOS changes for your model(F13) as "Improve USB3.0 compatibility". If you are a little careful, chances of breaking it up are very low.

 

[Charlie98]

...because it happened with my new expansion card out of the box.

Which USB3 expansion card did you use? I had some pretty serious problems with my Gigabyte Z68 board (cousin to yours, in sig below) and a USB3 card with VIA drivers. I wound up having to reload the OS...

There also might be an issue with the actual USB port wearing out or fatiguing... both of my rear USB3 ports (the ones I constantly plug stuff into) and, for that matter, the USB2 case port I use most.

 

[royalprawn]

Don't be. It's a shame not giving it a try especially under this scenario when gigabyte specifies latest not beta BIOS changes for your model(F13) as "Improve USB3.0 compatibility". If you are a little careful, chances of breaking it up are very low.

I tried downloading and running the update, but it didn't work because it said that doesn't work with 64-bit OSes. I also tried downloading the Etron USB 3.0 Driver, but that didn't work. Maybe that's why my usb ports don't work. the problem started soon after I had windows 7 64bit installed on my PC. the timing is suspicious; especially since I've tried several things to fix it.

Which USB3 expansion card did you use? I had some pretty serious problems with my Gigabyte Z68 board (cousin to yours, in sig below) and a USB3 card with VIA drivers. I wound up having to reload the OS...

There also might be an issue with the actual USB port wearing out or fatiguing... both of my rear USB3 ports (the ones I constantly plug stuff into) and, for that matter, the USB2 case port I use most.

The Inateck KT4005 http://www.inateck.com/inateck-kt40...s-card-no-additional-power-connection-needed/ I don't think it's causing me any trouble since the motherboard usb ports have the exact same problem. that's also why I think that my motherboard's usb ports aren't wearing out since the expansion card is so new. incompatibility could explain that.

 

[BonzaiDuck]

I don't understand why you want to use your mouse with a perfectly good USB3 port. Use a USB2 port.

Check Control-Panel->Device Manager at the USB node. See if there isn't a yellow-bang ("!") indicator and/or a message that says the device is not functioning properly. It is also possible for a single port to go bad.

You could also re-install the driver. At least, find out if there are any indications in DM.

So you're going from Vista 32 to Win 7-64? See if they installed all the drivers, or if they installed any wrong drivers on the new OS.

As a parting thought, USB3 on the Z68 boards was always a tad troublesome for some. I'd had problems with it. If you choose to get a $15 to $20 USB3 PCI-E x2 controller, go into the BIOS first and turn off -- disable -- the extra-feature USB3 controller.

How did you get a VISTA-32 OS installed on a Z68 board? Was that a personal choice? Or did the computer "come to you" with it installed?

Hopefully, this is all about drivers and hardware conflicts, and the OS was basically installed properly. I am not even sure if what was probably a USB1 device would work properly on a USB3 controller. Somebody else?

 

[Charlie98]

What BIOS version are you running now? FWIW, I've updated the BIOS twice on my board and had nary a problem. I'm running F10, and my board is the v1.3 revision.

That PCIe card has the Renesas chipset and driver, that's the one I recommend over the VIA chipped ones... you shouldn't really have any problems. I would update the BIOS and try it again.

 

[royalprawn]

the problem seems to be that my pc hates mice. how do I fix that?

 

[Charlie98]

the problem seems to be that my pc hates mice. how do I fix that?

Call your exterminator?

 

[Ketchup]

Have you seen a difference plugging in your mouse to the Intel ports or the Etron ports?

If you look in device manager is everything installed (no question marks, etc)?