This is a rant about a vendor; read at your own peril. Maybe tell me your own tales, so I can feel better.
Well, I just had a crappy experience with a new vendor. Reseller rating was around 5.8 or 5.9 from over 100 people, so I thought it would be a safe bet. It was. Kind of.
First item that I ordered was a Toshiba DVD-ROM drive. Worked fine. Great price. Probably used, hmmph. But I also ordered a Liteon burner, and they gave me a Suncheer. Sure, it's Lite-on inside, but that seems pretty deceptive to me. If you advertise a Liteon drive, you send a genuine Liteon drive. I would have been fine with this had the drive actually worked. But regardless of machine, or DMA enabled/disabled, or Win98/Win2k, the thing will not even read most CD's, let alone write to any CDR(W).
So I called up the merchant's tech line, and got this surly guy who didn't even seem to be paying much attention. I had to repeat myself several times before he got my point. Finally he says he'll give me an RMA number, but that if they find nothing wrong with it, I will get charged. I tell him I've tested this thing on different systems with different OS's, but then HE tells ME that if I install it WRONG, it doesn't matter how many systems I test it on. Well that did it. I've never gotten angry with some stranger on the phone, but this guy was pushing his luck.
I said I'd installed dozens of drives and this was the first I'd ever seen not work out of the box. So then he says "You think you're an expert, do you? What's wrong with it(the drive)?"
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What's wrong with it?! It doesn't work? WTF, you expect me to know what's wrong with the drive internally? Maybe I could if I could open the thing up without tampering with the sticker that voids my warranty. HE sure as hell isn't going to know what's wrong with it either, what gives him the right to ask me?
So then I just said whatever, it won't work regardless of how anyone else tests it. I'd spent enough time on this long distance call.
So I'm sending it back today. I just discovered they dropped a piece of paper with instructions on returning via UPS. Seems I need a label which they conveniently forgot to drop in the box. Screw these guys. I'm writing down the serial on this burner because I think they're the kind of people who will send me a different drive, tell me it's the same one and that it works great, and that I know owe them money for their extensive testing.
Obviously, there are worse places. I'd almost rather get no service at all than be "talked down to" by some fool, though.
Well, I just had a crappy experience with a new vendor. Reseller rating was around 5.8 or 5.9 from over 100 people, so I thought it would be a safe bet. It was. Kind of.
First item that I ordered was a Toshiba DVD-ROM drive. Worked fine. Great price. Probably used, hmmph. But I also ordered a Liteon burner, and they gave me a Suncheer. Sure, it's Lite-on inside, but that seems pretty deceptive to me. If you advertise a Liteon drive, you send a genuine Liteon drive. I would have been fine with this had the drive actually worked. But regardless of machine, or DMA enabled/disabled, or Win98/Win2k, the thing will not even read most CD's, let alone write to any CDR(W).
So I called up the merchant's tech line, and got this surly guy who didn't even seem to be paying much attention. I had to repeat myself several times before he got my point. Finally he says he'll give me an RMA number, but that if they find nothing wrong with it, I will get charged. I tell him I've tested this thing on different systems with different OS's, but then HE tells ME that if I install it WRONG, it doesn't matter how many systems I test it on. Well that did it. I've never gotten angry with some stranger on the phone, but this guy was pushing his luck.
I said I'd installed dozens of drives and this was the first I'd ever seen not work out of the box. So then he says "You think you're an expert, do you? What's wrong with it(the drive)?"
...:|
...:|
...:|
What's wrong with it?! It doesn't work? WTF, you expect me to know what's wrong with the drive internally? Maybe I could if I could open the thing up without tampering with the sticker that voids my warranty. HE sure as hell isn't going to know what's wrong with it either, what gives him the right to ask me?
So then I just said whatever, it won't work regardless of how anyone else tests it. I'd spent enough time on this long distance call.
So I'm sending it back today. I just discovered they dropped a piece of paper with instructions on returning via UPS. Seems I need a label which they conveniently forgot to drop in the box. Screw these guys. I'm writing down the serial on this burner because I think they're the kind of people who will send me a different drive, tell me it's the same one and that it works great, and that I know owe them money for their extensive testing.
Obviously, there are worse places. I'd almost rather get no service at all than be "talked down to" by some fool, though.
Of course, you and I both know the DVD is fuct, so don't sweat them sending it back to you. Bessides, they can't charge you without your consent and if they do that, they can talk to your credit card company. 
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