stuck pixel

[kpamir]

Hey,

I bought a Benq FP202W monitor today and well as soon as i turned it on i find a bright green stuck pixel.

Other then returning this LCD is there any way i can possibly remedy the problem at hand?

I did a search on google about stuck pixels and i found a couple of programs that can supposedly fix stuck pixels, is it possible, is it worth a try, is it risky at all?

thanks

 

[kpamir]

any suggestions?

 

[terentenet]

programs did not work for me. i fixed a stuck pixel by applying some pressure on it. get some soft clothing, wrap your finger in it so you won't scratch the display, and apply pressure on the pixel. it should work, it worked for me. more here: http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
EDIT
i had my stuck pixel on a toshiba p100-114 laptop. the stuck pixel still appears from time to time, but i only push it a little and it dissapears

 

[kpamir]

hmmmm ill give it a try, thanks man.


edit


tried it didnt work, how much pressure should i be applying?

 

[A554SS1N]

It's technically a dead pixel, so you could either return it, or if it doesn't bother you to much, keep it - mine has a couple that glow blue all the time, but I ain't bothered - it only shows up on when the rest of the screen is black.

 

[quikah]

I was able to fix a stuck blue pixel by tapping on the scren. Of course it may not work. If you can return it for a new one then you should. but different places have different policies regarding stuck/dead pixels.

 

[akugami]

The above solutions can work to fix a stuck pixel. Keep in mind a dead pixel can't be fixed. Also be aware some of those programs that flash different colors to try to fix a stuck pixel may actually stress out and cause other pixels to die or become stuck.

I never bothered to fix my own LCD's stuck pixel but it's stuck in a light grey so it's not that bad. I have to actually look for it to see it and it was only meticulous inspection of the screen that it caught my eye.

 

[LittleNemoNES]

On a Viewsonice VX924 I returned, I fixed a stuck pixel using the link terentenet provided. Really did work like a charm.

 

[kpamir]

well i tried and i tried ........ but nothing happened and i just COULDNT stand that damned green pixel.......... distracted me no matter how hard i tried not to pay attention to it.


Just came back from returning it and instead got me a viewsonic vx2025wm .... and i am happy to say its FLAWLESS ...... phew lol. So problem solved..... damn BenQrap ..... yeah i said it lol.

thanks for the help though.

 

[LittleNemoNES]

Originally posted by: kpamir
well i tried and i tried ........ but nothing happened and i just COULDNT stand that damned green pixel.......... distracted me no matter how hard i tried not to pay attention to it.


Just came back from returning it and instead got me a viewsonic vx2025wm .... and i am happy to say its FLAWLESS ...... phew lol. So problem solved..... damn BenQrap ..... yeah i said it lol.

thanks for the help though.

Good choice! How much did you pay for it?

 

[ArchAngel777]

Originally posted by: A554SS1N
It's technically a dead pixel, so you could either return it, or if it doesn't bother you to much, keep it - mine has a couple that glow blue all the time, but I ain't bothered - it only shows up on when the rest of the screen is black.

I was under the impression that a dead pixel was the absense of color (black) and a stuck pixel was either R, G or B.

 

[terentenet]

Sorry for the late reply. When I fixed mine, i had to apply a little *more* pressure. The damn pixel was annoying me and I pushed it rather hard! The display was ON all the time, I didn't bother to turn it off.
Advice: Drink a bottle of whisky and then fix it. You'll have less sense of how hard you're applying pressure and you might just get it fixed. Or you might end up throwing the LCD out the window.

EDIT I don't think you can RMA it? There are some rules, like NEC has. Thank god I have none, but if I have 1 dead/stuck pixel, I can't return it. NEC sais you must have 6 dead pixels / million active pixels in order to return it. So, in their terms, 6 dead pixels are ok. But what do I know? I live in Romania, things are quite different here.

 

[A554SS1N]

Originally posted by: ArchAngel777

Originally posted by: A554SS1N
It's technically a dead pixel, so you could either return it, or if it doesn't bother you to much, keep it - mine has a couple that glow blue all the time, but I ain't bothered - it only shows up on when the rest of the screen is black.

I was under the impression that a dead pixel was the absense of color (black) and a stuck pixel was either R, G or B.

And you'd be correct! I just call them dead pixels because they never change - may as well be dead! I meant in terms of a return policy, it'd probably be classified under that - a few places I have used only call them dead pixels whether they're just stuck or not working at all.

 

[Jeff7]

Originally posted by: ArchAngel777

Originally posted by: A554SS1N
It's technically a dead pixel, so you could either return it, or if it doesn't bother you to much, keep it - mine has a couple that glow blue all the time, but I ain't bothered - it only shows up on when the rest of the screen is black.

I was under the impression that a dead pixel was the absense of color (black) and a stuck pixel was either R, G or B.

Stuck vs dead pixels

Top row is, of course, a dead pixel.

The bottom row has a stuck red subpixel. When the screen is black, the red stays on.
When the screen is white, red, green, and blue are all active anyway.
When the screen is green, the red and green subpixels are both on, so the pixel looks yellow.

 

[kpamir]

Originally posted by: terentenet
Sorry for the late reply. When I fixed mine, i had to apply a little *more* pressure. The damn pixel was annoying me and I pushed it rather hard! The display was ON all the time, I didn't bother to turn it off.
Advice: Drink a bottle of whisky and then fix it. You'll have less sense of how hard you're applying pressure and you might just get it fixed. Or you might end up throwing the LCD out the window.

EDIT I don't think you can RMA it? There are some rules, like NEC has. Thank god I have none, but if I have 1 dead/stuck pixel, I can't return it. NEC sais you must have 6 dead pixels / million active pixels in order to return it. So, in their terms, 6 dead pixels are ok. But what do I know? I live in Romania, things are quite different here.

I tried pressing harder a few times but i kinda gave up and just decided to take it back and get another monitor.

Yeah i couldnt RMA it or return it without a restocking fee because they dont consider 1 stuck pixel a defect....... and had to pay a 15% restocking fee...... which i haggled down to 5%.

 

[ArchAngel777]

I have a stuck pixel on my 30" LCD-TV and despite the large pixel size (not large IMO) I don't notice it at all. I tried to "sooth" it but I didn't want to press too hard. I am scared of ruining more pixels. Since it does not bother me (I couldn't really care less) I just leave it.

 

[AllGamer]

TAke it back to the store, and get a new one, that's what i did with mine

 

[T9D]

Great I just found a dead pixel on my brand new samsung 21" widscreen.

I can't stand knowing it's there. Good thing I bought it at frys and they accept returns no matter what for 30 days. It's a bit discouraging that this technology is so imperfect. I mean who knows how long before the new one could get one also. (it's a dead one not a stuck one)

 

[Peter]

Once again the reminder: The VAST majority of flat panel monitors is specified for IEC class II, which means they can have (roughly) seven out of a million pixels defective (with limitations on clustering).

About the only maker of consumer TFTs who has a range of "perfect panel" monitors is Philips, and even they only offer up to 19" models with that feature.

Everything else is luck of draw and/or your retailer being nice. Remember you have no grounds for a complaint.

 

[T9D]

Originally posted by: Peter


Everything else is luck of draw and/or your retailer being nice. Remember you have no grounds for a complaint.

Of course I have grounds for complaint. It's a defective monitor. Something on the monitor is not working. Maybe they say we are suppose to accept it but when I buy a product it better work perfect. Just because something is tolerated doesn't make it right

Anyway I have 30 days with frys. I can return as many as I need it's not really an issue as long as it's within that time. I might just buy the extended warranty too so I can exchange it years from now if needed.

 

[Gstanfor]

Originally posted by: Peter
Once again the reminder: The VAST majority of flat panel monitors is specified for IEC class II, which means they can have (roughly) seven out of a million pixels defective (with limitations on clustering).

About the only maker of consumer TFTs who has a range of "perfect panel" monitors is Philips, and even they only offer up to 19" models with that feature.

Everything else is luck of draw and/or your retailer being nice. Remember you have no grounds for a complaint.

Gee, what part of the IT hardware industry AREN'T you an apologist for Peter?

 

[Peter]

Originally posted by: tk109Of course I have grounds for complaint. It's a defective monitor. Something on the monitor is not working. Maybe they say we are suppose to accept it but when I buy a product it better work perfect. Just because something is tolerated doesn't make it right

Wrong. The product does not have to match your idea of a "perfect" product, all it has to achieve is live up to its specification. Whether you did or didn't read the specification before the purchase doesn't matter, unless you take this to court and prove you've been deliberately deceived.

Benq's policy on dead pixels:

http://www.benq.us/serviceandsupport/li...tParent=551&OpenArticles=351,350,0#557

Referring to the commercial standard of an LCD panel, when a single spot is over 50%, it is regarded as one spot (Red, Green and Blue Rule 1); when two adjacent spots are RG/GB/BR and are over 50%, the max. is 3 dark and 7 bright in the same screen (Rule 2).

 

[Peter]

Originally posted by: GstanforGee, what part of the IT hardware industry AREN'T you an apologist for Peter?

Just setting the facts straight. See my previous post for what's the point in this.

 

[T9D]

Well I got my new one. Works perfect.

Hey man you are more then welcome to keep faulty products peter. You can have all the bad ones all of us other people bring back. The companies must love you

As for me I'm happy with it now. And frys is more than willing to exchange as many as needed. People should always stand up to faulty or poor products or you'll always get taken advantage of.

Samsumg actually started a "zero defective pixel" policy in their country a while back. Not sure if it has extended to the rest of the world yet or when it will. Or if it's even still on but they saw a need for it obviously. It's a good service to the customers though. This is a great product and im very happy and impressed with this product.

 

[Peter]

I'm sure I mentioned I'm still on CRTs for exactly that reason ... no guaranteed pixel-perfect LCDs above 20" available yet.

I'm not at the companies' end, about time you get that point now. I'm a software engineer by profession, and I'm doing consultation services as a side job. What I post is to turn the readers here into informed customers.

There's no debating the fact that all the major manufacturers do specify a nonzero amount of defective pixels for most of their LCD monitor product. Now since retailer and manufacturer could perfectly well choose to tell you to get lost when you complain about an amount of bad pixels that is nonetheless within specification (and at least here in Europe, they do!), you better try friendly mode when you want yours exchanged, not complaint and rant.