Hey, Guys, i have been trying to help out my friend with his comp.
here are the pertinent specs:
he has an HP pavilion 6635 (celeron 530 socket 370 on intel 810 chipset, i believe, but could be wrong)
128 MB (crucial) and 64 MB (infineon) sticks of Ram
cordless usb wheel mouse (intel, maybe?)
ps2 mouse (yes, he uses this one when recharging the batteries)
ps2 keyboard
usb intel web cam w/ mic
running w2kpro
not sure of bios revision, but one of the older ones, came with his comp i think, but not sure how old his comp is.
and here is the problem:
I have helped him recently put in the 128 MB stick of crucial ram, as well as the usb intel web cam.
at first he was having problems posting, which led me to believe the ram was bad. but i put it in my machine and ran memtest86 (v2.8, i believe, the newest version) and it went through the test fine, all (11?) tests, and passed, without any errors.
he has had his usb cordless mouse for around five months, so i assume this is not the problem.
but we have been having problems with the web cam. it is difficult to describe the entire situation, but i will try.
basically, it will install "ok" and upon reboot, will operate correctly. but after that, sometimes more rebooting, w2kpro will not recognize the camera as a camera, and will require full uninstallation of the drivers and reinstallation of the software and drivers. I tried to just direct windows to the winnt/system32 and winnt/system32/drivers folders, but windows would not recognize anything installed in those categories as pertinent to the camera itself.
he would have random things happen to the comp with all different configurations.
for example:
sometimes, the computer would say that the keyboard has a stuck key (when nothing was being pressed) but then would boot up to windows, but then the problem with the web cam would occur.
sometimes it wouldn't even post, and would require a few boot ups to get through posting and into windows.
sometimes the ps2 mouse wouldn't work, sometimes the keyboard wouldn't work.
when the usb mouse was connected, sometimes it wouldn't work as well.
all these "sometimes" are with and without the usb web cam and usb mouse connected. these different configurations were also with the ram in different spots, with only one ram stick or the other... and these random things would still happen. sometimes it would boot up perfectly, but upon reboot, it would just be entirely messed up.
i thought maybe it could be IRQ conflicts with his devices, so i told him to disable game port, serial, MIDI...
but still random problems, the same random problems: stuck key, mouse not working, web cam not being recognized...
before the ram and web cam were in, he was fine. but now even with both of them out, he is still having problems...
i have run out of ideas and solutions to his problem(s).
do ANY of you guys know what could be causing the problems? i am open to any solutions, and will pass on any ideas to him.
TIA,
-Mel
here are the pertinent specs:
he has an HP pavilion 6635 (celeron 530 socket 370 on intel 810 chipset, i believe, but could be wrong)
128 MB (crucial) and 64 MB (infineon) sticks of Ram
cordless usb wheel mouse (intel, maybe?)
ps2 mouse (yes, he uses this one when recharging the batteries)
ps2 keyboard
usb intel web cam w/ mic
running w2kpro
not sure of bios revision, but one of the older ones, came with his comp i think, but not sure how old his comp is.
and here is the problem:
I have helped him recently put in the 128 MB stick of crucial ram, as well as the usb intel web cam.
at first he was having problems posting, which led me to believe the ram was bad. but i put it in my machine and ran memtest86 (v2.8, i believe, the newest version) and it went through the test fine, all (11?) tests, and passed, without any errors.
he has had his usb cordless mouse for around five months, so i assume this is not the problem.
but we have been having problems with the web cam. it is difficult to describe the entire situation, but i will try.
basically, it will install "ok" and upon reboot, will operate correctly. but after that, sometimes more rebooting, w2kpro will not recognize the camera as a camera, and will require full uninstallation of the drivers and reinstallation of the software and drivers. I tried to just direct windows to the winnt/system32 and winnt/system32/drivers folders, but windows would not recognize anything installed in those categories as pertinent to the camera itself.
he would have random things happen to the comp with all different configurations.
for example:
sometimes, the computer would say that the keyboard has a stuck key (when nothing was being pressed) but then would boot up to windows, but then the problem with the web cam would occur.
sometimes it wouldn't even post, and would require a few boot ups to get through posting and into windows.
sometimes the ps2 mouse wouldn't work, sometimes the keyboard wouldn't work.
when the usb mouse was connected, sometimes it wouldn't work as well.
all these "sometimes" are with and without the usb web cam and usb mouse connected. these different configurations were also with the ram in different spots, with only one ram stick or the other... and these random things would still happen. sometimes it would boot up perfectly, but upon reboot, it would just be entirely messed up.
i thought maybe it could be IRQ conflicts with his devices, so i told him to disable game port, serial, MIDI...
but still random problems, the same random problems: stuck key, mouse not working, web cam not being recognized...
before the ram and web cam were in, he was fine. but now even with both of them out, he is still having problems...
i have run out of ideas and solutions to his problem(s).
do ANY of you guys know what could be causing the problems? i am open to any solutions, and will pass on any ideas to him.
TIA,
-Mel
Facebook
Twitter