- Oct 28, 2005
- 9,840
- 6
- 71
Just moved into a new flat and once again ordered *shudder* Comcast for my internet. They send the self install but the modem can't find their network. Call up their tech support and they say that the line should be fine, the previous tenants had an account, but they'll have to send out a technician. Come my bill and they charged me $50 installation fee. I call them up to clarify that I didn't order an installation but this was a service call they apologize and say that yes, it should be a service call but all service calls come with a $50 fee. I asked explicitly and the rep confirmed that anytime I have a technician come out to my place to solve a technical problem, regardless of fault, I have to pay $50.
Screw that. Now I'm going to see if I can find an alternative service but initial attempts look like I'm SOL.
Screw that. Now I'm going to see if I can find an alternative service but initial attempts look like I'm SOL.
