This is a true story from the Word Perfect Helpline which was
transcribed from a recording, monitoring the customer care
department. needless to say the Help Desk employee was fired;
however, customer service representative is currently suing the
Word Perfect organisation for "Termination without Cause."
Actual dialogue of a former Word Perfect Customer Support employee
(Now i know why they record these conversations!)
"Ridge Hall, computer assistance; may i help you?"
"Yes, well, i'm having trouble with WordPerfect."
"What sort of trouble?"
"Well I was just typing along and all of a sudden the words went away."
"Went away??"
"They disappeared."
"Hmmm. So what does your screen look like now?"
"Nothing."
"Nothing??"
"It's blank; it wont accept anything when i type."
"Are you still in WordPerfect, or did you get out??"
"How do i tell?"
"Can you see the C: prompt on the screen??"
"Whats a sea-prompt?"
"Never mind, can you move the cursor around the screen?"
"There isnt any cursor: I told you, it wont accept anything i type."
"Does your monitor have a power indicator?"
"Whats a monitor?"
"Its the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when its on??"
"I dont know."
"Well look on the back of the monitor and find where the power cord goes
into it. Can you see that??"
"Yes I think so."
"Great follow the cord to the plug and tell me if its plugged into the wall."
"Yes it is."
"When you were behind the monitor, did u notice that there were two cables plugged into the back of it, not just one??"
"No."
"Well there are. I need you to look back again and find the other cable."
"Okay here it is."
"Follow it for me and tell me if it's plugged securely into the back of
your computer."
"I cant reach."
"Uh huh. Well can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean over??"
"Oh, its not because I dont have the right angle - its because
it's dark."
"Dark??"
"Yes - the office light is off and the only light i have is coming in
from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not??"
"Because theres a power failure."
"A power.... A power failure? Aha, Okay, we've got it licked now. Do you
still have the boxes and manuals and packing stuff your computer came in??"
"Well, yes, I keep them in the closet."
"Good. Go get them and unplug your system and pack it up just like it was when
you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, allright then, I suppose. What do i tell them?"
"Tell them you're too fvcking stupid to own a computer