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Stephen Toulouse reads from the Xbox Book of Enforcement

Queasy

Queasy

Moderator<br>Console Gaming
Stepto.com <- This is from a speech Toulouse gave at PAX about enforcement on Xbox Live. There's video embedded for the "Book of Enforcement" part but he includes a transcript of the speech as well that covers not only the "Book of Enforcement but some insights into how they police Live and things they look for (Naked Uno!).

Here's the portion of the Book of Enforcement.

And it came to pass that the user did sign up for Xbox LIVE. And it was good. And the service smiled upon the user and did ask, "by what name shalt thou be known?"

But a shadow passed over the user's soul, and they were tempted. And they did indulge this temptation and entered a name unfit for the eyes of others. And the service spake forth, saying "Thy gamertag is not appropriate"

But the service was kind and forgiving and bade the user, "Please try another"

But the user had hardened their heart. and did carefully shroud their name in trickery. And it came to pass that O's became zeroes. The letter T became as a plus sign. Falsely clothed in their new finery, the service was fooled by the user and did bid them welcome with the customary ancient incantation "Poonhunter has signed into Xbox LIVE"

And the user did commit unspeakable acts of evil in their profile. The soul of those who looked upon the gaping maw of the user's Bio field were rent asunder, left as small and twitchy as a beaten purse dog.

Poonhunter did travel to the battlefields of 1943, where they intended to darken the hearts of their brethren. On the highest point of wake island they preached their dark fellowship aloud to their team mates, and poonhunter?s words became as stones.

Verily poonhunter intoned in great detail the false histories of their team mate's lineage. They bore false witness to the tendencies of the very wombs that begat them to lie with all manner of creatures, two legged, four legged, 8 legged, and even the very crops of the earth. And poonhunter did take the last plane on the carrier and then did use that plane to try and knock the team mates from the ship with the plane's wings. And in their dark blasphemy poonhunter proclaimed his team's habits of routinely spilling their seed upon the ground.

And the team did cry out in anguish to the sky "why, why is this douchebag on our team" And more than one among them did file a complaint.

But my children, the service heard.

A light shown in the void, and it blew over the game like a cool breeze and said "time to regulate".

And it came to pass that the service archangels swooped down, and poonhunter's mouth was suddenly silenced. Their words fell as inconsequential as a forgotten gas receipt at the pump. And suddenly the archangels did smite the user with such a force that the shockwave reached the other players, a shockwave that explained itself as simply as it was effective: "Poonhunter has left the game"

And on the other end of that judgment there was a wailing and gnashing of teeth. And the service looked upon the fires of a two week ban and smiled, and it was good.
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Originally posted by: deepred98
read a couple sentences and all i have to say is WTF?

i didn't think those words were still in use
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:disgust: facepalm.jpg

obviously, it's being written as if to mimic a bible. 😛

edit:

and my response?

:laugh:
 
Woah, he put way too much effort to say something so simple. Perhaps, I see it that way because it didn't amuse me.
 
MS needs to do two things to help members help with code enforcement.
1. Give you feedback on whether a complaint is found to be valid or not. I know that if you file too many bogus complaints they'll start to ignore your complaints, so I don't like to file complaints for borderline behavior. If they gave you feedback, it would help us learn what's acceptable and what's not.
2. Let you type a message to go with your complaint, so you can tell them specifically what you're complaining about.
 
I work in an anti-abuse team, albeit not video game related, so I have a bit of insight.

Originally posted by: mugs
MS needs to do two things to help members help with code enforcement.
1. Give you feedback on whether a complaint is found to be valid or not. I know that if you file too many bogus complaints they'll start to ignore your complaints, so I don't like to file complaints for borderline behavior. If they gave you feedback, it would help us learn what's acceptable and what's not.
Click to expand...
You're assuming that it's individual complaints that get people punished rather than the aggregation of complaints. That is to say, Microsoft might want to take action against people who consistently do border-line TOS-breaking things AND people who actually flagrantly break TOS. In this scenario, borderline complaints are helpful, because they build up something of a history about the person.

My guess is that they only start ignoring complaints for the very worst offenders - people who complain about large numbers of people they play with, maybe with data on whether they were on the "winning" side or not. It's a mistake to assume Microsoft is only looking at speech and text indicators. 🙂

2. Let you type a message to go with your complaint, so you can tell them specifically what you're complaining about.
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It's probably unnecessary if they've got the appropriate system set up.
 
The thing is, MS obviously isn't saying what their standards are for when they stop taking a person's complaints seriously. It would be helpful to everyone if they at least told you when you have an invalid complaint. I'm not actually assuming anything about how their system works, I'm just being overly cautious because I don't know how their system works beyond what I've heard on a few podcasts.

Their system lets you specify what category the offense is in, but you can't tell them what you think broke the rules. I can tell them I think a guy's bio is inappropriate, but how do I know if the person who looks at the complaint knows what a Cleveland steamer is?

More information is generally better as long as it isn't overwhelming. I think there would be benefits and there would not be any real downside to allowing people to add a message explaining why they filed a complaint.
 
Originally posted by: Darthvoy
Woah, he put way too much effort to say something so simple. Perhaps, I see it that way because it didn't amuse me.
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lol.... you must be one of the "poonhunters" then... either that or you are severely lacking in a sense of humor. I lol'd 🙂
 
I thought it was hilarious. Listened to his whole panel on the majornelson's podcast. I thought it was really good/funny.
 
Originally posted by: mugs
The thing is, MS obviously isn't saying what their standards are for when they stop taking a person's complaints seriously. It would be helpful to everyone if they at least told you when you have an invalid complaint. I'm not actually assuming anything about how their system works, I'm just being overly cautious because I don't know how their system works beyond what I've heard on a few podcasts.
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But they don't want you to know. That's my point. Because, really, if they strictly defined what you could complain about, it would limit their ability to find new types of abuse, and let the marginal abusers, who are the really hard ones to catch, slip through.

Their system lets you specify what category the offense is in, but you can't tell them what you think broke the rules. I can tell them I think a guy's bio is inappropriate, but how do I know if the person who looks at the complaint knows what a Cleveland steamer is?
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You don't. But, again, if this guy has a long line of complaints on him, they'll understand that it was probably something he shouldn't have said.

More information is generally better as long as it isn't overwhelming. I think there would be benefits and there would not be any real downside to allowing people to add a message explaining why they filed a complaint.
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If you're dealing with a metric ton of complaints every day, more info isn't always better. You've got to store it, you've got to read it, and so forth.
 
:laugh: Data storage is a non-issue. If they get a bunch of complaints about one person for the same offense, they don't need to read the note attached to each one. If they get one complaint about the person, a note from the complainer could help identify the offense. Sorry, you can't convince me that less information is more useful than more information in this case.

I also don't agree that notifying people when they've made an illegitimate complaint would prevent them from punishing borderline abusers. They don't have to be absolutely consistent with their enforcement, because they can always say that doing something once is ok while doing it 100 times is not ok. An example that was mentioned on the CAGcast was a user who was banned for reciting the declaration of independence. Doing it once probably wouldn't warrant a ban, but doing it in every game to disrupt communication got the guy banned. I don't think that's even a violation of the Code of Conduct, but the guy can complain until he's blue in the face and on one will defend him. I can tell you that I have decided against filing complaints because I don't want to risk being ignored in the future, and that's not the effect Microsoft desired. My suggestion is a way to fix that problem.

I guess we'll have to agree to disagree.
 
I follow Stephen Toulouse on Twitter. I was expecting some major banning on XBL last week for the Halo 3 ODST leak, instead nothing happened, just a threat on Twitter that he, to date, doesn't seem to be backing up.

Shame, I like to see people crying on IRC about their 360 being banned. It's likes XMas coming early when it happens.
 
Originally posted by: Krakn3Dfx
I follow Stephen Toulouse on Twitter. I was expecting some major banning on XBL last week for the Halo 3 ODST leak, instead nothing happened, just a threat on Twitter that he, to date, doesn't seem to be backing up.
Click to expand...

How do you know nobody has been banned?
 
Originally posted by: Queasy
Originally posted by: Krakn3Dfx
I follow Stephen Toulouse on Twitter. I was expecting some major banning on XBL last week for the Halo 3 ODST leak, instead nothing happened, just a threat on Twitter that he, to date, doesn't seem to be backing up.
Click to expand...

How do you know nobody has been banned?
Click to expand...

Whenever something like this goes down, I jump in the channel on IRC where all the 360 hackers hang out, didn't see one person mention being banned. I heard a lot of people talking about how it might happen on the 15th or something, but nothing seemed to really happen last week.

I've marked the calendar for the 15th, hoping to see mass hysteria from 15 year olds who got their box banned and have to tell their mom she can't play Uno on XBL anymore. :laugh:
 
Originally posted by: Krakn3Dfx
Originally posted by: Queasy
Originally posted by: Krakn3Dfx
I follow Stephen Toulouse on Twitter. I was expecting some major banning on XBL last week for the Halo 3 ODST leak, instead nothing happened, just a threat on Twitter that he, to date, doesn't seem to be backing up.
Click to expand...

How do you know nobody has been banned?
Click to expand...

Whenever something like this goes down, I jump in the channel on IRC where all the 360 hackers hang out, didn't see one person mention being banned. I heard a lot of people talking about how it might happen on the 15th or something, but nothing seemed to really happen last week.

I've marked the calendar for the 15th, hoping to see mass hysteria from 15 year olds who got their box banned and have to tell their mom she can't play Uno on XBL anymore. :laugh:
Click to expand...

The guy who was streaming Halo ODST on justin.tv was banned by Stepto, while he was streaming it I think.
 
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