:frown: Placed an order for several items at Performance-PCs, one item shipped was the wrong size (the right size was listed on my invoice) and another item was defective upon arrival. The only way they would replace either item was for me to pay the shipping to return the wrong & defective item. They make their customers pay the shipping to return items they send in error and for defective parts.
In addition to having to pay the return shipping cost, you have to wait until they receive and process the returned items before they ship the replacements to you. If you need the item(s) right away you are out of luck. I thought about ordering my defective/incorrect items from another company and just get a refund from Performance PC. This way I could cut down the amount of time I had to wait by avoiding having to wait the time for my return shipping and their processing time. However, if they issue a refund, even on items they shipped incorrectly and on defective parts, they charge you a 15% restocking fee.
:| That?s right, when they make a mistake ? they still charge you a 15% restocking fee. Make you pay return shipping and make you wait an extra long time (or pay a 15% restocking fee).
At the end of the day, I needed the parts quickly and after paying return shipping and the 15% restocking fee it just wasn't worth the hassle. Therefore, I just threw the bad parts from Performance-PCs in the trash can and ordered replacements from another company. I received the parts in 3 days using standard shipping. As a side note, the parts were cheaper from the other company - and I received the correct part and a part that works perfect. Sorry I'm out the money I paid to Performance-PCs, yet glad I got the replacements much quicker by ordering them from much more reputable company.
:thumbsdown: This isn?t a company you should do business with ? avoid them. They have absolutely no concern for their customers and absolutely don?t treat their customers fairly. Do NOT do business with them at any cost. I?ll bet they will soon be out of business given their very poor customer policies.
In addition to having to pay the return shipping cost, you have to wait until they receive and process the returned items before they ship the replacements to you. If you need the item(s) right away you are out of luck. I thought about ordering my defective/incorrect items from another company and just get a refund from Performance PC. This way I could cut down the amount of time I had to wait by avoiding having to wait the time for my return shipping and their processing time. However, if they issue a refund, even on items they shipped incorrectly and on defective parts, they charge you a 15% restocking fee.
:| That?s right, when they make a mistake ? they still charge you a 15% restocking fee. Make you pay return shipping and make you wait an extra long time (or pay a 15% restocking fee).
At the end of the day, I needed the parts quickly and after paying return shipping and the 15% restocking fee it just wasn't worth the hassle. Therefore, I just threw the bad parts from Performance-PCs in the trash can and ordered replacements from another company. I received the parts in 3 days using standard shipping. As a side note, the parts were cheaper from the other company - and I received the correct part and a part that works perfect. Sorry I'm out the money I paid to Performance-PCs, yet glad I got the replacements much quicker by ordering them from much more reputable company.
:thumbsdown: This isn?t a company you should do business with ? avoid them. They have absolutely no concern for their customers and absolutely don?t treat their customers fairly. Do NOT do business with them at any cost. I?ll bet they will soon be out of business given their very poor customer policies.
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