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Staples is trying to fvck me over...

B

bubbadu

Diamond Member
Little bit of background: Been working at Staples for about 30 hours a week while in college for the past 2.5 years. Started out at $8 an hour, now at a whopping 8.92. Other than the management, I have worked the longest in my deparment. I like my job most of the time, its just two managers that are out to get me from day one. I am really doubting that I will go into work tomorrow. I consider myself a model employee, ALWAYS going the extra mile to help customers, always selling warranty, and have never called out, missed a day of work. I have had about 5 letters written to the store, thanking me for excellent service. Heck, I even help customers on my lunch break, off the clock.

First warning: The store is ultra lame, I got ALMOST written up last month for sending a customer to the other store about 5 minutes away to get a display monitor, and offered her the normal 10 percent off. The other store wouldn't sell it, and I got chewed out by the lead in my deparment. He tried to physically intimadate me to quit, but I just kept going. Well tonight a customer someone working at the other store sent a customer to my store, saying that we had 4 of a clearance computer.The employee told the customer that we had 4 in sealed boxes. Well the person was too lazy to call or to look at the inventory, and one computer was a display, the other 3 damaged. I was PISSED, luckly the customer was cool and ended up buying a different computer. I pointed this out to my lead and he goes "Yeah they have been doing that a lot lately" and he walked away. If I had done it, they would have probaly fired me on the spot.

Written up (tonight) Last weekend, I discovered a huge security hole in staples.com and wanted to make sure that it was looking at. I would rather not get into the details, because the hole still exists. I pretty much admited what i did anyway, but I got talked to in the managers office at work and they wrote me up for it. I really didnt care and told them that it was worth geting written up on just to show how stupid there system is. They said they couldnt do anything else to me because I didn't profit from it, nor did anyone else. I showed the "final notice" form to all the co-workers and everyone just thought it was funny. "Mis-use of company intranet, mis-use of company website, mis-use of inventory" and a bunch of other BS. I admit what I did was wrong and stupid, but I think they blew it way out of control. On the way home, I threw the paperwork they gave me out of my sunroof. I would have just walked out of the place today, but if I do quit, I think it should be in style.

What can I do? Should I continue to work there, having to deal with some HORRIBLE management, or should I just blow them off and look somewhere else for a job.
Thanks for letting me rant. Any serious advice would be welcome.
 
Give your 2 weeks. Even though it's just retail, 2.5 years is a lot to just throw down the drain if you quit without warning b/c they won't give you a good reference on any job you go on.
 
So you hacked their site off their time and thought you wouldn't get in trouble?

You would have received more praise if you did it with the manager standing there and showed him you weren't trying to profit from it. The other stuff is crap though. Sorry to hear that.

-silver
 
Exploit the security hole, or better yet, tell us how.😉

I would leave the job. They are losing a very good asset to their workforce, and that's their fault.
 
Don't let favoritism drive you out of a job you like and take pride in, contact the human resources dept and explain your situation bubbadu :beer:
 
I worked retail too. I thought about quiting everyday and I did eventually but because I was going away to college. Retail is a terrible job, if you can find something better then go for it. BTW whats the loophole?
 
Originally posted by: virtueixi
I worked retail too. I thought about quiting everyday and I did eventually but because I was going away to college. Retail is a terrible job, if you can find something better then go for it. BTW whats the loophole?
Click to expand...

Using the Staples in-store kiosk to promote one's ebay auction! 😛

Cheers virtueixi :beer:
 
I have a bad "Rossman-like" reputation at the store for some reason. They always think that I am trying to hurt the store, when I am really just helping out customers. Some of the managment are just LAZY, for example, they always claim we are out of stock, of lets say a sale item, when it reality, they are TOO DAMN LAZY TO GO LOOK. This happens almost everyday. I am not out to prove them wrong, just get the customer what they want. A couple of months ago, a customer was looking for a certain sized paper. The manager tried to find the paper, but gave up. I went over to the customer, ( not even in my department) and found a close enough paper that had to be cut to match. I offered to cut the paper for free and did, and she was extremely happy and purchased the 30 dollar ream of paper. As soon as I was done with the customer, I was taken to a side isle, and YELLED at for not collecting the 2 Lousy dollars for the cost of cutting. I said OK and that it wouldn't happen again. I did tell the GM about that one and the other manager was yelled at. All this over $2. That is just ONE of many examples about how just plain dumb some of the management is.

can't say a word about the the hole. What they really wanted to know is I had read about it on FW, and wanted to get it off there asap, but I said to STFU, I thought of it myself. I didn't lie about my actions, and knew that I was going to get in trouble. It was the way I was interagated on such an extreme level that really made me mad.
 
The situation will NEVER get better. That's how retail works, no matter how hard you work there, you will always be the scum of the earth as far as your manager and your manager's manager are concerned. Go work at a job with real opportunities for advancement that knows how to treat (and compensate) their employees.
 
Originally posted by: bubbadu
I have a bad "Rossman-like" reputation at the store for some reason. They always think that I am trying to hurt the store, when I am really just helping out customers. Some of the managment are just LAZY, for example, they always claim we are out of stock, of lets say a sale item, when it reality, they are TOO DAMN LAZY TO GO LOOK. This happens almost everyday. I am not out to prove them wrong, just get the customer what they want. A couple of months ago, a customer was looking for a certain sized paper. The manager tried to find the paper, but gave up. I went over to the customer, ( not even in my department) and found a close enough paper that had to be cut to match. I offered to cut the paper for free and did, and she was extremely happy and purchased the 30 dollar ream of paper. As soon as I was done with the customer, I was taken to a side isle, and YELLED at for not collecting the 2 Lousy dollars for the cost of cutting. I said OK and that it wouldn't happen again. I did tell the GM about that one and the other manager was yelled at. All this over $2. That is just ONE of many examples about how just plain dumb some of the management is.

can't say a word about the the hole. What they really wanted to know is I had read about it on FW, and wanted to get it off there asap, but I said to STFU, I thought of it myself. I didn't lie about my actions, and knew that I was going to get in trouble. It was the way I was interagated on such an extreme level that really made me mad.
Click to expand...

FYI - My only bad reputation is on Staples.com where I have been "black listed" for the past 3 years.

At Staples B&M I have no problems running circles around the monkeys that work there. I haven't been 86'd from there, yet.
 
BTW - many of the same types of things happened at Circuit City, where I used to work. Getting a real job (yes, I'm a college student and work part time) was the best thing I ever did, and has already opened a few doors for me.
 
Originally posted by: bubbadu
I have a bad "Rossman-like" reputation at the store for some reason. They always think that I am trying to hurt the store, when I am really just helping out customers. Some of the managment are just LAZY, for example, they always claim we are out of stock, of lets say a sale item, when it reality, they are TOO DAMN LAZY TO GO LOOK. This happens almost everyday. I am not out to prove them wrong, just get the customer what they want. A couple of months ago, a customer was looking for a certain sized paper. The manager tried to find the paper, but gave up. I went over to the customer, ( not even in my department) and found a close enough paper that had to be cut to match. I offered to cut the paper for free and did, and she was extremely happy and purchased the 30 dollar ream of paper. As soon as I was done with the customer, I was taken to a side isle, and YELLED at for not collecting the 2 Lousy dollars for the cost of cutting. I said OK and that it wouldn't happen again. I did tell the GM about that one and the other manager was yelled at. All this over $2. That is just ONE of many examples about how just plain dumb some of the management is.

can't say a word about the the hole. What they really wanted to know is I had read about it on FW, and wanted to get it off there asap, but I said to STFU, I thought of it myself. I didn't lie about my actions, and knew that I was going to get in trouble. It was the way I was interagated on such an extreme level that really made me mad.
Click to expand...

they may be setting you up to fire you bubbadu. i think they need some written documentation to let you go, so you can't collect unemployment benefits. they have cited several 'official' cases against you already. the next step may be to let you go. it sounds like the cases against you were bogus, baseless, and unsubstansiated. Thats why i think something is fishy...

If if were you, i would be a 'whistleblower.' Write a nice, well crafted, and intelligent letter to corporate headquarters revealing some of the things that you shared with us. particularly anything that would affect them financially, such as lazy managers - their ears WILL perk up. If you're feeling like a gumshoe, and have a camcorder, record some of the stuff/audio tape it, and submit that with you.

You may be rewarded who knows?
 
Originally posted by: RossMAN
Originally posted by: bubbadu
I have a bad "Rossman-like" reputation at the store for some reason. They always think that I am trying to hurt the store, when I am really just helping out customers. Some of the managment are just LAZY, for example, they always claim we are out of stock, of lets say a sale item, when it reality, they are TOO DAMN LAZY TO GO LOOK. This happens almost everyday. I am not out to prove them wrong, just get the customer what they want. A couple of months ago, a customer was looking for a certain sized paper. The manager tried to find the paper, but gave up. I went over to the customer, ( not even in my department) and found a close enough paper that had to be cut to match. I offered to cut the paper for free and did, and she was extremely happy and purchased the 30 dollar ream of paper. As soon as I was done with the customer, I was taken to a side isle, and YELLED at for not collecting the 2 Lousy dollars for the cost of cutting. I said OK and that it wouldn't happen again. I did tell the GM about that one and the other manager was yelled at. All this over $2. That is just ONE of many examples about how just plain dumb some of the management is.

can't say a word about the the hole. What they really wanted to know is I had read about it on FW, and wanted to get it off there asap, but I said to STFU, I thought of it myself. I didn't lie about my actions, and knew that I was going to get in trouble. It was the way I was interagated on such an extreme level that really made me mad.
Click to expand...

FYI - My only bad reputation is on Staples.com where I have been "black listed" for the past 3 years.

At Staples B&M I have no problems running circles around the monkeys that work there. I haven't been 86'd from there, yet.
Click to expand...

Sorry RossMAN, I just wanted to point out that they think I am always out to get a "deal" or some scam. I rarely buy anything from the store anyway, but I always try to give the cosumer the best buy for there money. One example of this would be the lexmark 16 and 26 ink tanks. If a customer is coming in to buy these cartiages, I tell them that you can get a HOLE new printer with the exact cartiages for 50 bucks, vs the 70 you would pay for just the cartiages themselves. I have often caught flack for this because they are out to make money and not provide service. Customers are so happy when they get a honest person, and are much more often to come back anyway and staples makes me feel like crap when I point something like this out.

As far as loss prevention goes, I BUSTED two canadain scammers who were making fake coupons and buying clearance items to return them in canada for massive store credit. I clearly busted these guys and made it clear not to come back and they haven't come back since. Did I get a thanks for this? I got nothing.
 
I've worked retail at walmart and I know how it works. You really have to stand up for yourself in retail because you are disposable and there is another peon out there somewhere they can hire for less instead of you. I know it sucks and thats how it always will be.

I work for the worlds largest corporation and you really are just a number. I too am a role model employee and have consistently received the highest possible raise amounts and when there are awards available I've received them.

I completely understand the honest part too even if I tell the customer to go to some other store because there is a better deal there. So many people just don't care and I do care. Some managers respect me that customer service is my #1 priority and others could care less.

How far away is the other store? Do you have a district manager you could talk to? Is it possible to transfer? Don't quit in a bad way, its not worth it.

Jeff
 
Originally posted by: amdskip
I've worked retail at walmart and I know how it works. You really have to stand up for yourself in retail because you are disposable and there is another peon out there somewhere they can hire for less instead of you. I know it sucks and thats how it always will be.

I work for the worlds largest corporation and you really are just a number. I too am a role model employee and have consistently received the highest possible raise amounts and when there are awards available I've received them.

I completely understand the honest part too even if I tell the customer to go to some other store because there is a better deal there. So many people just don't care and I do care. Some managers respect me that customer service is my #1 priority and others could care less.

How far away is the other store? Do you have a district manager you could talk to? Is it possible to transfer? Don't quit in a bad way, its not worth it.

Jeff
Click to expand...


In Vermont, there are two Staples stores within 5 miles of each other. I started out working at the one about 15 minutes from my house, started out as a cashier, then went to electronics in about a week. I worked at that store for about a month, then went to setup and work at the new store about 25-30 minutes away depending on traffic. The other store is litterally right on campus and is within walking distance of where I park to go to class. The managment there again is crap, and the employees are just plain surly. I would consider a transfer, but I have way too my close friends at the other staples and I would rather not leave them. I can talk to the DM, but I have never meet the guy and would have no where to begin. I think I am going to fight this one, and I won't be quiting without a FIGHT!
 
Its retail buddy, join the club with crapy retarded managers, bad pay, customers that have sh!t for brains, the the #1 spot to look for cutting costs is to basically fvck you over some way or another as an employee. Find another job if you'd like, but retail is retail my friend....just be glad you're in college and will have a better job in the future...or so you hope. 😉
 
Originally posted by: bubbadu
Originally posted by: RossMAN
Originally posted by: bubbadu
I have a bad "Rossman-like" reputation at the store for some reason. They always think that I am trying to hurt the store, when I am really just helping out customers. Some of the managment are just LAZY, for example, they always claim we are out of stock, of lets say a sale item, when it reality, they are TOO DAMN LAZY TO GO LOOK. This happens almost everyday. I am not out to prove them wrong, just get the customer what they want. A couple of months ago, a customer was looking for a certain sized paper. The manager tried to find the paper, but gave up. I went over to the customer, ( not even in my department) and found a close enough paper that had to be cut to match. I offered to cut the paper for free and did, and she was extremely happy and purchased the 30 dollar ream of paper. As soon as I was done with the customer, I was taken to a side isle, and YELLED at for not collecting the 2 Lousy dollars for the cost of cutting. I said OK and that it wouldn't happen again. I did tell the GM about that one and the other manager was yelled at. All this over $2. That is just ONE of many examples about how just plain dumb some of the management is.

can't say a word about the the hole. What they really wanted to know is I had read about it on FW, and wanted to get it off there asap, but I said to STFU, I thought of it myself. I didn't lie about my actions, and knew that I was going to get in trouble. It was the way I was interagated on such an extreme level that really made me mad.
Click to expand...

FYI - My only bad reputation is on Staples.com where I have been "black listed" for the past 3 years.

At Staples B&M I have no problems running circles around the monkeys that work there. I haven't been 86'd from there, yet.
Click to expand...

Sorry RossMAN, I just wanted to point out that they think I am always out to get a "deal" or some scam. I rarely buy anything from the store anyway, but I always try to give the cosumer the best buy for there money. One example of this would be the lexmark 16 and 26 ink tanks. If a customer is coming in to buy these cartiages, I tell them that you can get a HOLE new printer with the exact cartiages for 50 bucks, vs the 70 you would pay for just the cartiages themselves. I have often caught flack for this because they are out to make money and not provide service. Customers are so happy when they get a honest person, and are much more often to come back anyway and staples makes me feel like crap when I point something like this out.

As far as loss prevention goes, I BUSTED two canadain scammers who were making fake coupons and buying clearance items to return them in canada for massive store credit. I clearly busted these guys and made it clear not to come back and they haven't come back since. Did I get a thanks for this? I got nothing.
Click to expand...


There is one thing that every comapny needs to suceed and that is profit. They HAVE to sell the printer and WANT to sell the carterages.


 
I am not doing this with every printer that comes into the store. I always have very good attachment rates. Over the summer, they were test piloting a program and did pick me to lead the printer isle. I understand the whole printer deal, its just with that one set of lexmark printer, its SUCH a ripoff, I feel guilty if I sell them those cartiages. Staples can still make a large amount of profit with a different printer sale, and still get a happy customer.
 
Whatever decision you make, believe me, this job will never be an integral part of your employment history. Jobs during college and maybe right out of college that aren't in your major but are needed for financial reasons are just that. You don't have to put them on your resume. If you apply for a "real" job, employers are not llikely to call a part-time job during college for a reference.
 
You are playing with more fire than you can possibly understand. I assume you work at the rutland store....forget what region that was....anyhows:

-stop worrying about the writeups, they mean nothing.
-how does the other store know there is 4 in stock without looking at the comp...since he can see that 3 are damaged out?
-yes dear, there are many holes in staples.com. ...be careful. You start playing with inventory transfers in the as400 and it will get you in deeper sh!t than you are now. (for some of us....its too late....)
-Attachment rates are overrated.
-Your SM is an idiot
-You get paid too low.
-Leave.
 
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