Staples Black Friday Easy Rebate Problems

RyboFlavin

Member
May 8, 2001
85
0
0
I have had serious problems with the Staples Easy Rebates I submitted with my Black Friday orders and I have read in the HardOCP forums that others may have the same issues. I thought I would post this here in case members here have experienced a similar situation with the so called Easy Rebates.

On November 24th, I placed an order on Staples.com, which contained four items from the Staples Black Friday promotion. Two of these were for the 200 GB hard drive and the MAG 32" LCD. Each of these items has at least one corresponding Easy Rebate, which I also submitted on November 24th right after I placed the order.

A few days later, the Easy Rebate tracking site showed that all of my rebate submissions were invalid. I called Staples main Customer support and the Staples agent then called the Easy Rebate department to determine the problem. I was told that there was a problem with the rebate system and that I had indeed entered the correct rebate information. They said they would resubmit the rebates for me.

I was given a new rebate tracking number for their resubmission. Now, when I try to check the status of my rebates only one of the five rebates is showing up in the list.

So, as of right now, I have no documented proof that I have submitted the rebates. I found a phone number to call Easy Rebates directly and spoke to a rep. He informed me that I won't be able to see the status of any of the rebates until after the return period has expired. So I said, "Let me get this straight...all of my rebates have been submitted correctly, on the same day the purchase was made, and now you can't tell me the status of them until the product return period is over? He said, "That is correct. You won't see the status until January."

This hardly seems fair to me because as of this point I have no documented proof that they have any of my rebate submissions even in their system. I am now considering taking all of this stuff back to the store.

I sent the above information through their online question form two weeks ago and never received a reply. I hardly feel that this is good business practice and I want to know what else I can do to escalate the issue.

I am not saying that I want the rebates now, I just want to know that they at least have them in their system and that they WILL BE PROCESSED.
 

codeyf

Lifer
Sep 6, 2000
11,854
3
81
:cookie:

edit, hit submit a little too early.

As easy rebates, you still have all your receipts showing you purchased the items and your transaction number(s). So if for some reason they never showed the submission, just re-submit it.
 

altonb1

Diamond Member
Feb 5, 2002
6,432
0
71
Shouldn't this be in the rebate tracking thread?

Overall, though, with documented receipts, I would think you would be okay.