Staples - Anyone else have problems???

[rw120555]

Has anyone else had troubles in email exchanges with Staples? Some months ago, I had problems with a delayed order, emailed them 5 or 6 times, and finally went to a store and cancelled the order. I always got responses, but the responses had little to do with what I had written.

Yesterday, I sent them a price match from buy.com. Today (unlike yesterday) that item is temporarily out of stock at buy.com, so Staples rejected the match, which is fine. But, I've since sent them 3 additional messages with a different price match from another vendor (actually cheaper than the original one) and Staples keeps on responding by saying that buy.com is out of stock so they won't price match. I swear that either (a) these people can't or won't read, or (b) they are deliberately trying to avoid the price match. I'm sure their people are told to deal with things quickly but spending 2 seconds actually reading a 3 sentence message would save a lot of my time and theirs. Makes me wonder if they are told to be unresponsive in the hope that people will just quit trying.

Staples has a great price match policy, but if it is this much trouble to take advantage of it I'll go elsewhere.

 

[shikhan]

Instead of trying to pricematch via e-mail, try calling them. I've never had a problem that way and then there are no delays either. I'm pretty sure its a 1-800 number as well...

 

[Crimson]

My Swingline seems to be working fine.. I can go through several sheets of paper with no problems at all.

 

[rw120555]

Thanks Shikhan. It took a little while, but I finally got things straightened out with Staples via email. (At least I think I did, I'll be sure to check my charge card.) I even saved a few dollars more than I expected. I'm happy with them now.

Actually, I wonder how smart their 110% price match policy is for them -- some of their list prices are much higher than you'll find at other places on the internet, so you could get some pretty good deals with them, at least if you can find places that also offer free shipping.

And Crimson -- Cute. Very cute. Stupid, but cute Thanks for the laughs.