SSD Failed - What would you do?

[Ryun]

I wrote this thread in techreport forums, but wondering what a different mind set might say.

My SSD failed about a week or two ago. It was an Indilinx based drive, so when I sent it back in for warranty repair I was told that the drive was discontinued and they no longer had any. Instead, they offered me a 120GB drive (my original was 128GB) based on the latest SandForce controller: http://www.newegg.com/Product/Produc...82E16820211588

They're great on paper, but I've heard plenty of BSOD issues with these drives on forums and such. I'm real big on stability and reliability and the Sandforce drives have me worried. On top of that, I'm losing ~8GB. I don't care terribly about performance between SSDs. It's all about the fast random access and having programs open faster, not necessarily fast transfer speeds.

I'm thinking my options are A) Keep it and cross my fingers or B) Sell it and spend the new income on a new Samsung 830 or Crucial m4.

What would you do?

 

[bradley]

My opinion, sell it and buy a Marvell or Samsung-based drive.

 

[philipma1957]

refuse replacement you are legally entitled to 128gb or more storage insist on that. they are not allowed to replace with a smaller ssd unless you allow it.

usa law in most states. is this an adata ssd ?

 

[Ryun]

refuse replacement you are legally entitled to 128gb or more storage insist on that. they are not allowed to replace with a smaller ssd unless you allow it.

usa law in most states. is this an adata ssd ?

Yes, it is an ADATA SSD.

I'm not aware of any law you refer to, but in the warranty it only says "(3) In the event of a warranty request for a product that has been discontinued or is no longer serviced, ADATA will, at its discretion, offer a comparable substitute product instead of repairing the item under warranty."

Kind of a subjective statement. And there is no 128GB drive that they have, they claim.

 

[jacktesterson]

refuse replacement you are legally entitled to 128gb or more storage insist on that. they are not allowed to replace with a smaller ssd unless you allow it.

usa law in most states. is this an adata ssd ?

Pretty sure this is false dude. They replace is with a product of similar value at time of purchase.

To be honest, the 2281's are not bad now that the firmware has been ironed out. And it will be faster. I'd take it.

 

[Blain]

Sell it and buy an Intel SSD.

 

[taltamir]

The new drive has the same amount of GB as the old one, only less of it available to user due to over provisioning.
The new drive is much superior in performance.

I say take it, at worst you could sell it for much more then you could a direct replacement of your old indilinx drive.

 

[corkyg]

... I say take it, at worst you could sell it for much more then you could a direct replacement of your old indilinx drive.

Good advice!

 

[exdeath]

Those paranoid about SF2281 drives are REALLY missing out... It's like turning down a Lamborghini because it might not be as maintenance free as a Camry. Except in this case with mature firmware it's fear of a very remote to nonexistent chance.

 

[philipma1957]

Yes, it is an ADATA SSD.

I'm not aware of any law you refer to, but in the warranty it only says "(3) In the event of a warranty request for a product that has been discontinued or is no longer serviced, ADATA will, at its discretion, offer a comparable substitute product instead of repairing the item under warranty."

Kind of a subjective statement. And there is no 128GB drive that they have, they claim.

120gb is not similar to 128gb if you use your ssd for a fixed read volume of 121gb of audio you are screwed. 120gb is a down grade of space and they are not allowed to down grade space . (unless you agree to the downgrade) think of it this way:

Your old life boat sat 128 people your similar life boat now sits 120 people does that cut it for a correct replacement of course not. At least for 8 people!

Your old life boat has 128 seats with soft cushions for seats your new lifeboat seats 128 but the seats don't have cushions that qualifies as a similar lifeboat.

A 120 gb ssd can't store a 121gb read only sound file for making classical symphony music how would the 1812 overture sound without the cannon effect?

I know most people get conned by companies about what a warranty offers and entitles them to, but my arguments are valid and you would win if you pushed it.

I have a mushkin 240gb ssd with the same controller as your 120gb has it has worked well, but frankly you are being shorted by the company's offer.

Just remember they have thousands or tens of thousands of ssds you have one and they are shorting you 8gb from your ssd.


For a better example You live on the 13th floor of a building and the 128 foot hook and ladder with aluminum rungs just reached reached you and your wife and kids.

The "similar" 120 foot hook and ladder (replacement) with the same aluminum rungs fails to be long enough .

The correct replacement of a 128 foot hook and ladder with 300 pound test aluminum rungs that is "similar" is a 128 foot hook and ladder with 320 pound test magnesium rungs.

If I were you I would send them an email voicing arguments like this to them. If they do not have a 128gb replacement they should offer you a 240gb as a good will gesture. Please remember they have a factory of ssds you have one and they are taking 8gb from you if you agree to it.


If anyone on tells you 8gb of space is not much let me pick what 8gb of info that is vanished on their system.

 

[Charlie98]

Those paranoid about SF2281 drives are REALLY missing out... It's like turning down a Lamborghini because it might not be as maintenance free as a Camry. Except in this case with mature firmware it's fear of a very remote to nonexistent chance.

I would agree with this statement. I have an Agility3... a SF2281-based drive, and it's been flawless in the 4 months I've had it. I would be willing to take a chance on another, all things being equal.

You know... quibbling over 8GB is nonsense to me... take what they are offering you, it's an upgrade, and be happy. If you are just dead-set against it, take it and sell it... easy enough.

 

[VirtualLarry]

Hate to break it to you, but there's no law that I know of that says that RMAed storage devices have to be the same size as the devices sent in. I know that often, HD mfgs would replace with a similar but larger HD, but that's not required in any way by law.

I would say that both drives ARE comparable, because they have the same physical amount of NAND.

Just because of controller/firmware differences, is there a discrepency in "usable" space.

 

[nanaki333]

Those paranoid about SF2281 drives are REALLY missing out... It's like turning down a Lamborghini because it might not be as maintenance free as a Camry. Except in this case with mature firmware it's fear of a very remote to nonexistent chance.

i wouldn't want to own a lambo due to the high cost in maintenance associated with them. which has been the case for SF.


on that note though, no issues since the latest firmware in my wife's machine except a few system hangs here and there.

 

[philipma1957]

Hate to break it to you, but there's no law that I know of that says that RMAed storage devices have to be the same size as the devices sent in. I know that often, HD mfgs would replace with a similar but larger HD, but that's not required in any way by law.

I would say that both drives ARE comparable, because they have the same physical amount of NAND.

Just because of controller/firmware differences, is there a discrepency in "usable" space.

I had too much coffee last night and I would say maybe you are right.

 

[jacktesterson]

120gb is not similar to 128gb if you use your ssd for a fixed read volume of 121gb of audio you are screwed. 120gb is a down grade of space and they are not allowed to down grade space . (unless you agree to the downgrade) think of it this way:

Please stop spreading false info. ADATA has no requirement to offer 128GB vs 120GB. They are offering a superior product in every way.

 

[stylez777]

I agree with all above who state that ADATA is in no way responsible for giving you a 128gb drive. They are responsible for replacing your defective item with a similar or comperable item. They are offering you a more than comperable item. Think of it this way would you want the same exact drive you have now or a much better drive but it has 8gb less space?? choice is easy. Now if they offered you say a 60gb drive then ya I'd be pissed and fighting with them.

With that out of the way...the ADATA drive they are offering you is asynchrounous NAND and not as fast as the other drives you said you'd buy (Samsung 830 or Crucial M4) which use Synchronous NAND. Sandforce 2281 is very reliable do not buy into all the false propoganda about them being unreliable you read on forums with the firmware updates they are rock solid. Just buy from a reliable company that has good support and timely firmware update releases. Eitherway you'd probably never notice the speed difference day-to-day unless you are benchmarking so go with what will make you sleep better at night.

 

[Puffnstuff]

You really can't complain about the drive they gave you. They sent me another sf1222 drive after my first one failed.

 

[Binky]

The replacement drive has a greater dollar value than the old drive. You win. I'm not seeing how anybody can claim that you would be screwed on this deal. If I offered you a brand new car to replace your same USED model from 3 years earlier, you get a great deal.

If you don't want sandforce, just sell it.

 

[philipma1957]

Please stop spreading false info. ADATA has no requirement to offer 128GB vs 120GB. They are offering a superior product in every way.

First off I already backed off 2 hours earlier then your post.

My info is not false (until proven in a court of law but I do conceed It just may not be the best case to win.)

but your info is partially false ;

"they are offering a superior product in every way"

120gb IS LESS THEN 128GB!

The fact is the product they offered to him is superior in every way but one size.

He would need to proof that in his case that size matters for him to win. For at least 9 out of 10 of us the size difference would not matter.

Like I said last night I was A bit too wired on coffee and got a bit out there.



So If you would please change your post to reflect your error I would think the

world of you.

IF not I would think you can't admit an obvious misstatement of the facts.

Either way if size is not important to him the drive is a good deal. peace out!

 

[taltamir]

120gb IS LESS THEN 128GB!

They have the same amount of space, its just that the new drive is doing over provisioning (which is a good thing).

Also, as I said earlier, he can take it and sell it and make a profit compared to his older drive (which is worse less money)

 

[philipma1957]

They have the same amount of space, its just that the new drive is doing over provisioning (which is a good thing).

Also, as I said earlier, he can take it and sell it and make a profit compared to his older drive (which is worse less money)

Hey it is a good drive if the missing 8gb of usable storage does not bother him he should use it.

I have a mushkin with the same controller it works very well for me. very few of use would be screwed by the loss of 8gb of usable storage. I would take it as a replacement if I did not use 118gb to 126gb of the original drive as audio read files for music production. Most people would not be doing this. So most people wold not get screwed by the loss of 8gb. That is why I backed off on this early this morning.

 

[Binky]

The 8GB is not missing, its there but used by the drive in the background. Stop saying that it is missing.

 

[groberts101]

I think the OP got the point already.

this thread brings this cartoon back to mind.

 

[VirtualLarry]

The replacement drive has a greater dollar value than the old drive. You win. I'm not seeing how anybody can claim that you would be screwed on this deal. If I offered you a brand new car to replace your same USED model from 3 years earlier, you get a great deal.

If you don't want sandforce, just sell it.

Yeah, but the new car that they are offering, has less cupholders!!!! Ripoff!!

 

[bryanW1995]

Hate to break it to you, but there's no law that I know of that says that RMAed storage devices have to be the same size as the devices sent in. I know that often, HD mfgs would replace with a similar but larger HD, but that's not required in any way by law.

I would say that both drives ARE comparable, because they have the same physical amount of NAND.

Just because of controller/firmware differences, is there a discrepency in "usable" space.

Yes. Plus the argument of "121gb on the ssd" is a poor one as a knowledgeable user would have wanted to over provision that 128 gb ssd down to at least 120gb, anyway.