There are service centers around the country. You find one in your state 90 miles away, drive there, find out it's closed, drive back the next day, drop it off, get a call a week later asking you for missing parts, then an apology, then a call to pick it up, then a random bill they try & sneak on you as if you forgot you have a warranty, then you actually get your item back, & you have to argue with them just to get the power cord back too. Fun, fun, fun. 🙂