Sprint SERO Customer Care Confusion

[litttlechica]

I am on a Sprint SERO plan.. I am planning to upgrade my plan to the Sprint Premium and get a new phone. The thing is, none of the employees at Sprint seem to agree with each other when you call customer service which is the only way SERO customers can get service. Here’s what I’ve run into:
If you go to a Sprint store, even one officially owned by Sprint, the employees do not have the resources to help you with any changes/upgrades. They will tell you they do not have the proper codes.


If you call Sprint, I have been told only reps in a certain dept. are allowed to take care of SERO accounts. Those reps almost never give me the same information. Some say stores can take care of you, some say the stores don’t have the proper codes. The rep I talked to yesterday first told me the manager at the store lied to me and that if he had called customer care, he could have gotten the proper codes. Later in the same conversation, he told me no stores can get access to the proper codes and that the only way for a store to upgrade a SERO customer is for them to completely take you off the SERO plan, start you on a new regular plan and then have a SERO agent change you back by phone later. I don’t trust anyone changing my plan because I would bet $ they would tell me after that it can never be changed back. The guy claimed he was the only Nate who worked for Sprint customer care and, as every other rep has, promised HE knew what he was doing.


At this point, I don’t have a good idea who really knows what they’re doing and I know Sprint doesn’t exactly care to make life easy for people who pay about half what their cheapest plan is but still.. has anyone else run into this frustration? Any insight?

 

[BeauJangles]

I walked into the store on October 10th and upgraded my regular SERO plan to SERO Premium and purchased a Samsung Transform to go with it... So some stores definitely can do it, though I don't see why any official Sprint store wouldn't be able to.

Try using their online chat. I extended my contract to get $75 in rebates through that system and they had no problems processing me as a SERO customer.

 

[litttlechica]

Thanks... man I wish there was a store around me that would be able to provide me the service you got! I still can't order online because the phone I want is out of stock and apparently no one at Sprint has a clue when any shipments are coming in ever.. it's like they ship from Mars and just appear all of a sudden.

I asked an online rep and they were clearly foreign.. "It is depend on the phone" and "I suggest you to check back after one week" .. I doubt her name was really "Kate" ...

 

[mwtgg]

Call 1-888-603-7981, they'll help you better. That's what I did and it was smooth and painless.

 

[Numenorean]

TLDR

 

[Anonemous]

Call 1-888-603-7981 begin_of_the_skype_highlighting**************1-888-603-7981******end_of_the_skype_highlighting, they'll help you better. That's what I did and it was smooth and painless.

Call that number. Did that 3 weeks ago got it changed without a problem. Went to Bestbuy and got my phone there without the rebate hassle.

 

[litttlechica]

Thanks for the answers.. I'll keep that number in mind in the future. I was actually able to go to another Corporate Sprint store that was able to help me.. no idea why the other Corporate Sprint store had no clue but I got my phone (LG Optimus) and I'm upgraded! Loving it!