Sprint PCS screwed me AGAIN!

[stratusfear]

Check out my thread from last month about my sprint pcs rant (Last months rant). Those bastards did the same thing again! Except for this time, it was not suppose to even be on my bill. They charged me twice for the wireless web. $10 x 2 = $20.00 PLUS 1250 Off Peak minutes $10 = $30 in extra charges. (WTF is this, I have 1500 minutes in my plan, 250 + 1250 off-peak). After your 6 month period of free wireless web, these bastards try and make you pay for something that you don't even want. Anybody else have any problems like this before?? Anybody know a better # for customer service, rather than the *2 or 1-888-211-4727?

ok im done bitching now...

 

[goodoptics]

<< ok im done bitching now... >>

no, you aren't. Call them up and start throwing flames at them. :|

 

[stratusfear]

bump

 

[0ops]

That's nothing, mci/worldcom wireless charged me thousands of
$$$ and it took 3 months to clear up. I will never deal
with them again.

 

[atom]

Sorry to hear that, personally I've had pretty good experiences with their customer service. But then again if I have a probem I usually call around 2 AM Pacific Time. I get through in less than 2 minutes.

They tried to pull the same thing on me as well. I had wireless web but when my phone broke and I got another one that didn't have wireless web capability (and cancelled that option) they still charged me for it!! They fixed it up pretty quick though.

Worst CS I ever had was Cingular. They don't know what the hell they are doing over there.

 

[DoubleN]

I'm sorry to hear about your problems, but I totally know what you maen. I've spent hours on hold (except when I call at like 3 fricking AM!) tryign to talk to different people there, and EACH and every person tells me something DIFFERENT. I switched to the 3000 minutes and added 2 phones to it (family pack kinda thing) and omg...within a week after activating the new phones we were out of minutes..wtf? Apparantly I had added the 2 phones half-way through my billing cycle and even though the person selling me the phones said that when I switched plans I should get more minutes and they'd simply charge me a bit more than usual for that month (cool by me). I used to have 1500 minutes...on all the phones combined we used around 20 daytime minutes and perhaps 200 weekend/evening, which easily would have fit in my previous bill, but you know what? I was out of minutes...I called the Sprint people, filed a complaint and found out about how they had given me a &quot;limited&quot; amount of minutes (less than my original plan for that week till my biliing cycle switched...are you kidding me???). I am now waiting for the bill as everyone I talk to gives me different numbers, but if it's out of whack, they're definitely going to hear from me (if I ever get through).

Wow..my apologies for ranting, but it felt good to share my recent Spring PCS nightmare experience as well. Hopefully things will get resolved w/o too much trouble for us...