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Sprint PCS retention? Heck no, they just said, "Bye!"

D

DurocShark

Lifer
When the wife lost my cell phone, I called to cancel. The cust serv chick was from Mogabishu or something. English was horrid. I was trying to find out, since my contract was up, if I could swing a new freebie.

She had no idea what I was talking about, or I had no idea what she was talking about.

I called back a couple days later and complained and asked to cancel my service. I get a phone from work anyway and don't really need another one. Save myself $30 or so a month.

"We're sorry to hear that. Your account is now marked cancelled at the end of the billing period. Sorry to lose you!"

WTF?

I've had Sprint for 4 years and they just blew me off.

:|
 
You have to ask for the retention department. The regular accounts department will usually just cancel your service.
 
Hmm, wonder if they tell customers whose bill is over $300 a month the same thing. Guess I won't find out unless I change carriers.
 
Originally posted by: kaizersose
Originally posted by: CrackRabbit
Sprint Customer Service = Suck
Click to expand...

thats why i left, they offered me 650 anytime minutes for $35/month but i wouldnt take
Click to expand...

they offered me 650 anytime, 500 pcs to pcs and 2K night an weekends starting at 7 plus unlimited pcs vision for $35 i got what i wanted out of them.

 
You have to ask for the retention department, or a retention specialist.
Make sure they know you're angry, but be professional.


noob.
 
Originally posted by: Ameesh
Originally posted by: kaizersose
Originally posted by: CrackRabbit
Sprint Customer Service = Suck
Click to expand...

thats why i left, they offered me 650 anytime minutes for $35/month but i wouldnt take
Click to expand...

they offered me 650 anytime, 500 pcs to pcs and 2K night an weekends starting at 7 plus unlimited pcs vision for $35 i got what i wanted out of them.
Click to expand...

Youre lying!
 
I recently moved to a new city and Sprint won't let me change my phone number without switching to one of their current plans (the plan I have is two years old but it's not bad and I don't want to give it up).
 
Sprint PCS customer service as a whole BLOWS. That's why I "moved" into an area that didn't have Sprint PCS 😉. AT&T is much better!

Dan
 
Originally posted by: Saulbadguy
So your pissed cause they won't give you free stuff? Psh...
Click to expand...

Not pissed, just surprised. I expected SOMETHING. After all they have all these great deals for new customers, but won't do jack for an existing customer who's leaving. And they couldn't even throw my contract at me, since it was up in August from the last phone I bought (at full price!)

If they had offered me a mid-range phone, I would have taken it and kept the service. (No $99 pieces of crap.) But they didn't offer me anything. Bleh.
 
This is a transcript of the phone conversation:

Duroc: I tried to get a new phone for free and you guys wouldn't give me one. I'm thinking about canceling my service with you.

Sprint: I'm sorry sir but there's nothing I can do.

Duroc: Fine then! Cancel my account this instant!

Sprint: clickety-clickety-clickety-clickety Ok sir, your account has been canceled. Is there anything else I can help you with this evening?

Duroc: I'm serious! Gve me a new phone or I'm gone!

Sprint: .....

Duroc: Last chance! Whats it going to be? Give me the phone or I'm leaving!

Sprint: Will that be all sir?

Duroc: LOL! I'm just playing. You knew I was just playing right?

Sprint: Have a good evening sir. CLICK.

Duroc: AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!


 
Depending on when your billing cycle ends and when they're gonna cancel it, you might wanna hurry up and port to another carrier. Once that line cancels, you can't bring your number over...if you have to reopen the account to port it over, don't be surprised if they shaft you and make you extend your contract...trust me, I work in the wireless industry and there's a lot of hidden games played out there.
 
Originally posted by: SuperFreaky
I've had nothing but trouble with verizon customer service. Can't fix a simple billing issue
Click to expand...
That's funny... it took Sprint 3 times to fix my minor billing issue ... and I'm a corp customer (where are the good agents at?). Verizon custservice is 10x better in my experience so far.

About Sprint retention... I called and said I wanted to cancel (after 4 years also)... they sent me to retention and gave me 8pm instead of 9pm nighttime starts. I stayed for another 2 months then ported to VZW. :thumbsup:
 
Worst.. bluff... evar!

😛

Seriously... If I want someone to retain my services, I tell them what they have to do to keep them... None of this, "Well, can I get something free if I stay" bullshyte...

SprintPCS Bluff Callers 1
DurocShark 0

 
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