So i just bought a samsung a500 and obviously i had to drop it and shatter the front window. But i didnt worry since the sprint guy told me that there equipment replacement program would send me a new one. So i called them up and told them what happened and the lady said I had to agree that sprint would only send me a new one if i agreed that sprint could provide me with a similar cell phone if the a500 was not in stock. Confusing? I pressed her on this and asked her if that meant they would send me a lower model if the a500 was not in stock. She replied that sprint does not downgrade and would send me one with the same "internal" components. So technically they could send me a lower model number but as long as it could offer the same thing as the a500 in terms of internal function I couldnt complain about it. What frustrates me even more is that I pay extra for this replacement program and u have to pay a 35 dollar fee and wait at least a couple weeks to get the replacement which could or could not be the same phone as u sent them!!!!! ahhhhh
Does anybody else have a situation like this and what did u do?
Does anybody else have a situation like this and what did u do?