- Sep 30, 2004
- 12
- 0
- 0
I'm currently working on a computer for a client who uses Alltel as his ISP. Browsing the internet works just fine, the problem is that he cannot access his email. He can send, but cannot receive, getting a server timeout error. I double-checked the account settings and they're correct. I added a new email account using Charter's email server and got the same problem. I've tried multiple email clients, getting the same results with each one. From the command prompt, I cannot get a response from pinging a FQDN, even though the DNS appears to be working, as it resolves the name to an IP address.
I took the computer back home with me to work on it, and now that it's connected to my network it works fine. My ISP is Charter. So I'm fairly certain that the problem is with his modem, which is a Speedstream 5200. He claims that everything was working fine until a couple of weeks ago when lightning took out his computer's power supply. After getting the power supply replaced, these email issues appeared.
There's nothing more I can do with it here, and I don't want to be completely clueless when I bring it back over to his house. Any ideas what the problem could be?
I took the computer back home with me to work on it, and now that it's connected to my network it works fine. My ISP is Charter. So I'm fairly certain that the problem is with his modem, which is a Speedstream 5200. He claims that everything was working fine until a couple of weeks ago when lightning took out his computer's power supply. After getting the power supply replaced, these email issues appeared.
There's nothing more I can do with it here, and I don't want to be completely clueless when I bring it back over to his house. Any ideas what the problem could be?