- Mar 3, 2000
- 50,120
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My Laptop at work (Toshiba Tecra 8100, P3 600, 256 MB RAM, W2K Pro) keeps hanging up with the following error when I click on "Print" from the "File" menu in Microsoft Photo Editor (part of Office 97):
The instructionat 0x2e434153 referenced memory at 0x2e434153. The memory could not be read.
Click OK to terminate / Cancel to debug
Degugging generates the following error:
PhotoEd.exe has generated errors and will be closed by windows
I can print by clicking on the printer icon on the toolbar but I need to print from the file menu to select network printers or change resolution, color settings, etc.
They reinstalled the app but that did no good. They are now saying it is a printer problem but i can print from every other app to my default printer and to my network printers. The printer drivers are the latest.
The problems seems to be specific to MS Photo Editor. I don't know how this works but does software always write to the same block of memory? If so, that may explain why only this program is having problems if that block of memory is bad.
The won't be upgrading the machine till the warranty runs out at the end of this year. I only got Win2K because the machine died a month ago and they had to reimage it and no longer support Win98.
TIA
The instructionat 0x2e434153 referenced memory at 0x2e434153. The memory could not be read.
Click OK to terminate / Cancel to debug
Degugging generates the following error:
PhotoEd.exe has generated errors and will be closed by windows
I can print by clicking on the printer icon on the toolbar but I need to print from the file menu to select network printers or change resolution, color settings, etc.
They reinstalled the app but that did no good. They are now saying it is a printer problem but i can print from every other app to my default printer and to my network printers. The printer drivers are the latest.
The problems seems to be specific to MS Photo Editor. I don't know how this works but does software always write to the same block of memory? If so, that may explain why only this program is having problems if that block of memory is bad.
The won't be upgrading the machine till the warranty runs out at the end of this year. I only got Win2K because the machine died a month ago and they had to reimage it and no longer support Win98.
TIA
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