ah, I forgot about ms kb. you're right, they do have a fantastic kb. that particular entry doesn't concern my problem though. it's talking about the "SetHandleContext" entry point related to running out of date software on 2k. I searched the kb myself and couldn't find anything about my problem. well, I'm going to try reinstalling win2kserver now, even though I'm already working on a fresh install, but this time I won't install drivers before I install sp3. perhaps the drivers messed something up.