Soyo RMA--Where is this company?

[blackhawk]

I have a soyo mb that has a bios,cmos problem that is just under the 2 year rma period and I bought it used, no receipt in the USA. I have emailed my problem to the USA site twice, no response, the Taiwan headquarters, no response either email address and to the canadian distributor who has offered to repair for a price but wont touch rma unless I bought from them!

What gives with this company? I have had no answers or even acknowledgement of my emails.

 

[BT7990]

I had to RMA a 6BA+IV about 6months ago and had no problems with them. You might try 1-510-226-2513, the RMA tel.

Good luck

 

[Kanly]

My Soyo RMA experience:
I had 6ba+iv die on me just the other day in the 11 month of the 12 month retail waranty.

Called Soyo, left a voicemail. They called me back next day.

They told me to fill out the RMA form Here

Pick Users RMA form.

I found it fairly easy to fill out.

Fax or e-mail it in and they either fax you an RMA # or e-mail it to you.

You enclose $15 for return shipping.

I got a new board in about a week or so.

 

[blackhawk]

Thanks for the reply. I cant understand why none of my emails have even been acknowledged. I see you had a one year warranty. That's part of the information I needed as mine is 2 years old this month.

 

[FullMoon]

I love my SOYO

 

[blackhawk]

Just got 2 emails from taiwan explaining most offices were closed and the people on holidays for chinese new year. Nothing ever got back from the usa though. Hopefully now I can resolve or return this.