Southwestern Bell must DIE

[ParasiticFly]

ARR!!!!

Ive had it with this fscking monopoly of a company!!!

Shall we go over why I am SO pissed?
Too bad I am gonna type it.

Well it alllll started at the start of summer, my house had a 3rd line installed right? All houses come with two lines going to it, so they had to replace the TWO line wire from the street with an EIGHT line wire. Why? Who knows. ANYWAYS they got a ditch witch and broke the water line AND shorted my power AND Cable wires. (all Underground) GREAT! AWESOME! FAN-FSCKING-TASTIC! So it takes them...
TWO WEEKS TO FsCKING FIX MY $HIT. Good freaking job you lazy fsckers at SWB!! SO fast forward 2 months and you will see me placing an order for DSL from SWB..(FSCKING MONOPOLY). They lose my order. I reorder. They lose it. Repeat this 5! times!! NOW THEY TELL ME DSL IS NOT AVAILABLE IN MY AREA!FSCKINGFHJSFH;LKDSHFLKSAHFLDSAK!!! AND they "upgraded" the lines in my area last week, and.. MY LINES ARE NOISY AS FSCK!!!!

I HOPE THEY BURN IN HELL!!

Grr!

Southwestern Bell, go to hell!

 

[Pepsi90919]

Compose yourself and try rewriting that.

 

[ParasiticFly]

WTF for? Just read it. Also, my first line was CUT by some fscker employee who "cut the wrong line" today infact! GREAT!

 

[Yo Ma Ma]

I hate when that happens.

 

[RSI]

That really sucks, man.

 

[DaveJ]

[SWBell rant mode ON]

I'll have to agree with you... finally dumped my DSL after a year of service, and three months of random DNS problems, flaky mail servers, capped news, general chaos and total incompetence on the part of SBIS.

I had planned on switching to another ISP, as the physical LINE had no problems, all of my errors were on the ISP side. Turns out my problems began right after they sold their ISP operation to Prodigy,
without telling anyone. Chances are in the next six months all SWBell Internet subscribers will become full-fledged members of Prodigy, with Prodigy email, and a line capped at a max of 608kbs (max for me was 1.5Mb). What a bunch of losers...

I called them up to cancel my ISP fees and was told "Sorry, we can't do that." You can't what?! What kind of operation are you guys running? "Sorry sir, our billing software won't let us." Damn leeches. My only option was to cancel my entire DSL subscription, and then sign up again under a different ISP, paying all the install charges, and most likely buying a new modem as well (new ones are PPPoE, mine was DHCP only).

So now I've got cable, and it's fscking awesome! At least twice as fast as my DSL (I've hit 450KB/s so far), and NO slowdowns. Plus, they actually have a working mail server that isn't an open relay...

The final straw: I called them up yesterday to cancel my DSL line, and was told "That'll be $200, please." What? "Well, you've only had DSL since May, and your contract was for one year. The $200 is an early cancellation penalty." Um, excuse me, but I have a bill here, showing DSL line charges and install fees totalling almost $300, for September of last year... "Oh, yes, you're right. Sorry about that, we'll get the charge taken off your bill right away..."

Yeah, right. If you're in Texas, Missouri, or any other state SWBell serves, stay FAR away. :|

[RANT mode OFF]

Wow, I've had that one building for a while... glad I got it off my chest...

Dave

 

[Yo Ma Ma]

Sorry to say it isn't restricted to just SW Bell, we have Ameritech and equally horrifying stories :|

 

[ParasiticFly]

What really bugs me is that the customer support lies constantly.

I called today to hear...

CSGuy: "Your line was not cut, only an unused one"

Me: "Then why do I have no dialtone or ANYTHING"

CSGuy: *silence*

CSGUY: "Are you sure your phone is on?"

Me: "Uhm...Its a two line phone... im on the 2nd line... I am pretty sure its on arent you?"

CSGuy: "Our crew is fixing the problem as we speak"

CSGuy: "Thank you for your concern"
CSGUY: *click*

Yeah 5 hours later and my line is cut still

Damn he lied out the ass!

 

[GeekDrew]

We have GTE, now Verizon, out here in my neck of the woods (Rural Southeastern Ohio). They are terrible. We only have 1 phone line, as cable and DSL are not available at the moment.
Kept a log - somewhat - of our troubles.
Dec 7, 1996 - phone went dead, took 3 days (!) to fix (repeat 5 times over the next 3 months)
June 1996 - phone dead again (for 2 days (repeat 4 times over the next 2 months)).
Jan 1997 - phone dead (they say that there is no prob. and the prob is inside the house. then why the world won't the phone work at the phone network box outside even?)
Random times when phone is dead until Nov 1999. Then, they replaced the entire line from the switching station to the distributing box down the road. Phone worked for 3 months. Then random probs again.
Now, sometimes I get a dial tone, sometimes I don't. Just hang up and try again a few minutes later. Sometimes when I dial, I just get dropped back to the dail tone after I am done dialing - WTF?
I think that the problem is water getting into the distributing box down the road.

(Below is as good as my memory serves) Anyway, it isn't just me here either. My school tech admin also has a farm. They replaced the phone line from the distributing box to his house. 2 years later, there was a bad storm, and he noticed something as he was driving up the lane. There was a cable stretching across the cow's pasture field. Great. His phone was working in the house, tho, so he called GTE. They said that no, that can't be our line, we bury ours x feet deep. He called quite a few times to complain of that. Finally, his phone went dead one day. The company dispatched a tech and they came out. The tech leaned over the fence, and said "Yep. That's our line. I wonder what it's doing above ground?". During the time that the line was above ground, he had to cancel his home internet access, he couldn't connect over 9.6 (versus his normal 36.6). The phone company replaced his line again, and it has been working off and on ever since. At one point, he stood out by the phone network box outside his house with 1 phone hooked up to it, and his cell phone in the other hand. He was on the line with the phone company with 1 hand, while they were insisting that the dead phone in his other hand was working fine. For a time, he even had the phone technician's home phone number.

Our phone system is in a sad state. Oh well. We'll live (as long as we don't need to call 911).

 

[vi edit]

I think that you just have to meet a prerequisite to be an ISP: You must be the most incompetent collection of turds to ever run a business :|

I have dealt with 5, yes, five ISP's in the last 2 years. Not one single one of them has gone more than three months without fuxoring something up.

At the company that I work for right now, I have to work with 4 different ISP's. Evey other month one of them screws something up.

The latest thing that happened was they fuxored up the DNS settings on one of our domains and we didn't receive any email externally, from outside of this particular ISP.

 

[Triumph]

we have only 1 dsl provider around here, so it's either them or 1 way cable from adelphia. their package deal SUCKS, 60 bucks a month for 384k, plus 200 bucks installation and modem. how awful. Bell Atlantic gives 640k for 50 a month, plus free modem and free installation. so that's the first gay part. the second is how shady they are. the tech support says they are 24/7, but most times when you call, you only get an answering machine. Soooo, I guess an answering machine counts as 24/7 tech support.

well, that's the only gripes i have so far, but i'm sure that there will be plenty more.

 

[Adul]

if they claim 24/7 techsupport and they do not offer it, cant a lawsuit or something be brought against them?