I was leaving for Chicago from Baltimore on Saturday, July 29. I never like to check baggage, so I checked Southwest's carryonon specifications. I packed in a bag that met those specs. At the Baltimore terminal, I was able to board the plane for CHicago with no problems. However, at Chicago, leaving for Baltimore, the boarding pass Southwest employee would not let me board the plan without checking my baggage. He said that the baggage was too big and it needed to be checked. The bag met the exact specs of carryon baggage on Southwest's website, yet this employee refused to allow me to board without checking it. Before approaching this employee, I watched at least twenty people board with carryon baggage as big or larger than mine without any problems or comments by this employee. Yet, when he refused to let me carryon my bag because it was "too big." With many people waiting behind me, I complied and let him check the baggage. Once on the plane, I watched more people, nearly every passenger carry on baggage that was either the same size or larger and load it overhead.
Another issue worth mentioning is that when I arrived back in Baltimore, and I located and found my checked baggage, it was stained with a black residue, yet another reason why I always carryon my baggage.
I wrote an official complaint to Southwest.
I just wanted to share and inform you all of this issue with Southwest.
Another issue worth mentioning is that when I arrived back in Baltimore, and I located and found my checked baggage, it was stained with a black residue, yet another reason why I always carryon my baggage.
I wrote an official complaint to Southwest.
I just wanted to share and inform you all of this issue with Southwest.
" and gave me a stand-by flight pass. i didn't have to pay anything at all.
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