Sound stopped working overnight

coldmeat

Diamond Member
Jul 10, 2007
9,234
142
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MSI H110m gaming i5 6500 1060 Win10 x64

Built a new pc a couple months ago. I woke up this morning and it was frozen. I reset it and now my speakers don't work. MSI's site says they pushed a new Realtek driver today, so that may be related but I can't fix the problem. My speakers don't show up in playback devices, there's no Realtek in device manager just Nvidia under sound. There's a "high definition audio controller" under system devices with a yellow ! that says Code 10.

When I find my pc under devices and printers in control panel there's a yellow ! there too and it says that it detects an issue with my audio drivers, but when I troubleshoot it just reinstalls the same default drivers then says it didn't fix the problem. I tried downloading Microsoft's diagnostic tools but they don't help.

I've checked in my BIOS and audio is enabled. I've tried uninstalling everything sound related and reinstalling with no luck, including old realtek drivers. I did a system restore to Dec 29 but that didn't fix anything.

Earlier when installing the drivers off MSI's website I noticed that the driver version I download doesn't match the version # on the site (6.0.1.7960 vs 6.0.1.8010), but I just downloaded them again and this time the version was right. Didn't fix anything though.

I tried connecting my headphones to my tv so I can route the sound through it's HDMI at least temporarily but there's so much interference it's not useable.

I'm just out of ideas on what to do at this point. Is it a dead board? I got a 2nd SSD for christmas so I'll be installing linux on it sometime this week. I guess I'll know for sure at that point if the sound still doesn't work.
 

VirtualLarry

No Lifer
Aug 25, 2001
56,579
10,215
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Honestly, with the Code 10 thing, it sound like your sound hardware went Tango Uniform.

If you have a spare drive, I would do a fresh temporary install, and see if it works there. If it does work then, that points to a software issue with your original installation.
 

coldmeat

Diamond Member
Jul 10, 2007
9,234
142
106
I installed Linux and there's no sound. I'm not exactly sure how to use it, so I don't know how to troubleshoot but it should just work if it wasn't broken, right? I only see my Nvidia HDMI sound under output devices.

Could the new drivers have triggered the failure, or is it just a coincidence?
 

coldmeat

Diamond Member
Jul 10, 2007
9,234
142
106
Ok I ended up with a spare motherboard from when I built this pc, so I threw it in and loaded up Linux (don't think windows plays nice with new mobos?) and the sound works. It didn't at first and really had me confused but I just had to change the inputs haha. Definitely dead hardware. Thanks for input.