Sound internal external speakers

[joe3]

I have a Dell optiplex 980 and the internal speaker takes over the computer and a Dell Tech on the website of support advised to just remove the internal speaker from the PC and i was still trying to find solution or fix to avoid having to just go ahead and do that but here's my hesitation if i do do that would i have capacity for the 2.1 external speakers because as i tried to disable it (internal speaker) and yes, it disabled but then so did the 2.1 speakers (external) and so i thought that that shows up pretty much what it will be if some how the co-existent both ext. and int. speakers play together because that's the only way i can get any sound or speakers. Without the internal the external doesn't play. I bought new a year ago and i never went back to the guy i purchased it from and he's legitimate but i was kind of regretting buying it kind of fast because the other PC got lost by rain leak, etc.. So what I'm asking if anyone may have knowledge or as to how i might gain or learn more in the way the computer was set up, because though it was new and a SFF was added that that's probably when the speaker system isn't necessary connected correctly to put it mildly on the motherboard?

Thanks for any possible recommendation and help if so!

The other issue and what really got me going (again) on this whole issue was the downloaded new Realtek driver, well the latest one 2.82 and dated back in June 2017, but when the driver installed the audio manager for Relatek failed to open and it's been a few days of dealing with that to try to budge it to just open and i can control the volume, etc...a little easier that way on both these speakers or that is, hmm all 3 of 'em.

 

[Ketchup]

Need more explanation of "internal speaker." Generally the only internal speaker would be the one putting out beeps for BIOS codes at boot. Was a separate sound card added?

As for sound card drivers, go to the Dell website and but in the code from the Dell sticker on the machine. This will direct you to the best sound card drivers for your machine (at least for the sound chip on the motherboard).

 

[joe3]

Thanks for the reply and the internal spkr. that i refer is yes-the beep code startup test-like on computer. But i am going back to the shop where i purchased it as i talked to the owner who's semi-friend and he said for sure to bring in because when attaching a set of speakers to the computer on the standard port on back of a PC, you know, it should automatically revert to those speakers as default and then the internal speaker would not be playing as it does now with or without the external speakers attached. When i've gone to Dell's site for the updated drivers, they have the Realtek sound driver's 2014 version where we're up to June 2017 as of the most current or recent updated driver and i don't know if it has to do with my being out of warranty but it shouldn't. And accordingly, it shows that I'm up to date on the detection. So...hard to go figure on that one. However, i should get it worked out with the Tech tomorrow but there still is the lingering problem with that driver as audio manager for Realtek that comes with any updated or when updating realtek drivers (that i have experienced and know about) the sound audio manager always comes with it and it is the dashboard for adjusting the features and designating the speakers or if you have 5.1 speakers, etc...and this is a problem running current right now or on the Search engines most of these people are showing the same problem but mostly windows 10 users as far as this same driver update to the 2.82, so apparently there's something to it and hopefully i can work that out when after i get the speaker trouble rectified. Thanks for your help man!

 

[Ketchup]

If the OS is Windows 7 or older, then 2014 were peobably the most recent drivers needed for that sound chip.

 

[VirtualLarry]

If you're using Windows 10, use the drivers that Windows 10 installs itself. If you're using Windows 7, stick with the drivers from Dell's site.

Btw, @Ketchup - he's talking about an internal speaker arrangement, that's basically linked to the onboard sound. Not the "beep speaker", but a bona-fide internal sound-card speaker, mounted inside the chassis. Some OEM PCs, I've learned, have that feature. (I was surprised to find out about it too.) So do my AMD APU Foxconn NanoPCs, they have internal speaker support for sound output. Sounds like garbage compared to a real speaker setup, but at least you can hear it.

 

[LTC8K6]

https://kbimg.dell.com/library/lega...om_sol_20140222114310/1390390645197.spkr2.JPG

That is the speaker in a 980.