Sound card ZxR showing up as SB Recon 3D

[vincedea]

Has anyone had any issues with the ZxR not being detected?

I just got the card and for a few weeks it has been working properly, then all of a sudden I have no sound. Creative auto update doesn't even detect the card at all and when I try to open the control panel I get a message says I don't have a supported device.Has anyone had any issues with the ZxR not being detected? In my device manager I have 4 high definition audio devices drivers in stalled from windows(have tried to stop these but it keeps installing itself), sound card shows up as SB Recon 3D PCIe instead, Sound Blaster Audio Controller.

Things that I have tried:

Formatted pc
disabled on board sound in bios
reinstalled drivers
reseated the card in a different pcix slot
bought another zxr to see if the issue happens ( it does)


the motherboard i am using the ep45-ud3p gigabyte. 8 gigs of ram, 560ti, Q9550


Does anyone have a fix for this or know what is going on?

 

[ViRGE]

Just out of curiosity, what is the hardware ID that it's showing up with? What you're experiencing is rather weird, so the best place to start is confirming that it's identifying itself with the ZxR's hardware ID.

 

[Puffnstuff]

I think the fault is in the mb bios since you acquired a second card with the same results. Have you tried clearing it and forcing it to rescan the hardware?

 

[vincedea]

Where do I find the hardware Id?

Also when you mean clearing the bios do you mean by clearing CMOS?

 

[mfenn]

Where do I find the hardware Id?

Also when you mean clearing the bios do you mean by clearing CMOS?

Go to the Device Manager, right click on the Recon 3D, an click on Properties. Go to the Details tab and choose Hardware Ids from the drop down.