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Sony fraudulent misrepresentation on Blu-Ray players.

EliteRetard

EliteRetard

Diamond Member
I was helping someone pick out a Blu-Ray player, we both put in plenty of time (I personally spent three hours since I had the time to give for the holidays) looking up reviews and comparing devices. We both came to the conclusion that the Sony BDP-S580 was the best bang for the buck, it offered wifi and a bunch of online media, decent load times ect, while also offering a component connection for their slightly older 720p plasma TV. All the information we found said that they supported 720p/1080i over component. After shoping around for the best price, confirming with the sales person that this would do what we expected it to, purchasing it, hooking it up, and then trying to get it to work I could not get anything over 480i. I spent an extra hour double checking everything reading the manual ect. I didn't understand why it wasnt working. I finally decided to try sony online chat services and literally spent another hour with them going over everything. Then they finally told me that they do NOT support any HD over component. WTF?! After all this crap you finally tell me it won't work?

I purchased their Blu-Ray player based on the information they provided that the unit supports 720p/1080i over component. This is completely false, after being tricked by the packaging I was informed by sony chat that the unit only supports 480i over component. They say the information was in the manual (theres one line on page 6) so I have no claim against them. Even though I had no way of knowing such information until after I purchased the item based on the false information on the box and external documentation.

I seriously wouldnt have had an issue if they had the information clearly and correctly listed on the packaging and external materials. As it is I can only belive this is false advertisment and completely illegal. Im not entirely sure what I wan't to do at this point, I certainly felt compelled to let others know. Im certainly going to be returning the product (what a massive pain in the ass, waste of time and money) but I don't know if I should be pursuing legal actions (lying and leading me on for an hour in chat too, totally infuriating).

Might as well ask for help while Im here, are there any other units that will actually work correctly (who else is lying)? Preferably around 100$.
 
It doesn't matter. All manufactures have already locked out analog HD video on their new BD players.

Article

"...after December 31 2010, manufacturers are no longer allowed to introduce new Blu-ray players with component video outputs capable of HD output; they must limit those outputs to SD (480i or 576i). Existing models may continue to be sold until the end of 2013."

Soooo, I recommend your friend buy a new TV, or find an old BD player. It's really about time to get a new TV though. If it only has component inputs, it's pretty dang old.
 
EDIT: jack beat me to the correct answer. Sorry about the old TV. Find an older, used BD Player and only play old blurays?

Just read the article and killing component is so heavy handed its almost unbelievable...

-----Ignore-----
Were you playing a bluray or a DVD? There are very few players that will output 1080i over component (maybe none) while playing a DVD, only a bluray. Although, it should have defaulted to 480p which leads me to my next comment...

Component is Green Blue Red for video and white red for audio, make sure you aren't using composite (Yellow for video white red for audio). If you have and digital inputs (DVI or HDMI) USE THEM!

Also, does this TV only have component video inputs? And, if so, what is the model number of the set? I had a plasma that was only 480p that would accept 720p or 1080i over component so this may not matter all that much and you may see no benefit using a BD player.

The BDP-S1 (sony's first US BD player) worked perfectly over component at 1080i as has any name brand BD player I have used, and unless sony has taken this functionality out of their bluray players this one should as well.
 
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Also, you can find the manuals online. So technically you could have known before hand. Its never a bad idea to check the manual and read carefully before buying.
 
Are you seriously posting the EXACT same crap at AVSforum too? No one is "tricking you." It was a simple mistake by Sony or something they had to change due to the deadline being imposed on them. And suing is a stupid idea. Just go return the player for God's sake.
 
The TV is a nice 42-46" plasma thats been fitted into a spot above the fireplace, they love the picture and have no issues with the unit. Theres no reason I should be forced to replace an HDTV to watch HDTV. I know DVDs are 480i/p, I tried several Blu-Ray discs. Yes I know what component is, it actually requires composite cables as well (for the analog audio). This TV is 720p, no question.

To me this is complete and total fraud. I had no idea there was this restriction and I did my research, obviously others have not heard of this crap either. Thats like the car manufacturers suddenly deciding to require a different fuel without telling anyone. Not only that, but lying about it and covering it up claiming it will work with standard 89 octane. Only once youve paid for the car and start driving it do you find out it won't work on regualr fuel. Yah you went through the entire manual but only one line in the manual mentions something about special fuel if you didn't catch it or understand what it was really saying youd go fill up only to find your car dead. Then you try to figure out WTF is wrong with it eventually taking it to the dealer and they continue to lie to you telling you that it works when it clearly doesn't. Only when you get really frustrated and start talking legal do they fess up and say oh yeh there that bit in the manual telling you the vehicle can't use regular fuel, you have to go out of your way to this other special station to get your gas. But since you can actually put normal gas in it and there was that one line in the book were not liable.

Theres a freaking standard set across the entire freaking nation, you can't just change this crap and not tell anybody. And falsely advertise your products as being compatible on top of it all.
 
Where did Sony say that it "supported 720p/1080i over component?" Did they say that the device supports 720p/1080i, or that the component output specifically supports that?
 
JackBurton said:
It doesn't matter. All manufactures have already locked out analog HD video on their new BD players.

Article

"...after December 31 2010, manufacturers are no longer allowed to introduce new Blu-ray players with component video outputs capable of HD output; they must limit those outputs to SD (480i or 576i). Existing models may continue to be sold until the end of 2013."

Soooo, I recommend your friend buy a new TV, or find an old BD player. It's really about time to get a new TV though. If it only has component inputs, it's pretty dang old.
Click to expand...

HDCP, the best television salesman on the planet. And yet who copies movies in real time over wires.
 
And like I said, is they hadn't misrepresented their product I wouldn't have bought it. Had I know all this shady crap was going on I wouldn't have wasted all my time and money on it. I bought because it claimed to support HD over component, I wouldn't have complained if the product had clearly stated that it indeed does not. I could have stuck with a standard upconverting DVD player (like they had already) and simply bought another product that would have functioned correctly (even if all Blu-Rays are affected, I could have spent my time researching media streamers HTPCs etc).

There is simply no excuse for this.
 
This has been known ever since HDMI was introduced, and was just a matter of time until the analog "hole" was locked down. But let's pretend your Sony player DID support HD over component. There is no guarantee it will support it in the future.

...you might figure you'll be able to get a player today and continue to enjoy it for years to come, but maybe not. You see the studios also have the Image Constraint Token (ICT) which when set on a title will tell every and all Blu-ray players to down convert analog output to 540p.

Article

Sooo again, if you want a BD player, I recommend you use the HDMI connection. If your TV doesn't support HDMI, get a new TV or use a source other than Blu-ray.

There is no fraud here. BD was always meant to work with HDMI. Component was just there to hold consumers over until they could make the move to an HDMI compliant TV. And in my opinion, consumers have been given PLENTY of time to make the move. If they still haven't made the move, then they can stick with DVD or some other source other than Blu-ray.
 
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Yah, just return it for a full refund to the store you bought it from. Ultimately its the store that's responsible for giving you what was advertised and what their salesman said it was capable of.
 
Its been known for years that BR was headed this way so that they could use HDCP for protection.

Granted sony did misrepresent this on the package but its possible that packaging was produced before 2011 and was 100% accurate at the time of production. They did update the manual which is available online.

Its not sony's fault, just return it and go on with your life.
 
Railgun said:
Or find an HDMI adapter.
Click to expand...

That pass a 720p image to the plasma screen.

My mate had this problem with his older RPTV only having component and no HDMI. He has been on a plasma screen for years now though.

Koing
 
I had one for my old rear proj Sony. Needless to say it only did 1080i, but the adapter I had worked perfectly for several years and still is with its new owner.
 
The real irony is that the HDMI only was to prevent copying but you can rip a BD very easily since HDCP has been defeated. At some point they will learn to not spend money on copy protection that hinders the customers like you.
 
Just return the unit and move on. Not sure you're getting much sympathy here among the troops. If you did your homework as you said then you probably should have known this instead of just reading it off the box. I went to the Sony website and there is no mention of 720P or 1080i over component. It just says HD without specifying the source of the input signal.
 
Sephire said:
I'm going to Ebay for those older units for backup.
Click to expand...

what the hell is with people not even reading the article that has been posted twice so far. Getting a old unit will be of ZERO help with any blu ray released after 2011.

"you might figure you'll be able to get a player today and continue to enjoy it for years to come, but maybe not. You see the studios also have the Image Constraint Token (ICT) which when set on a title will tell every and all Blu-ray players to down convert analog output to 540p."

http://www.engadget.com/2011/01/10/analog-sunset-begins-all-the-new-blu-ray-players-will-only-outp/
 
Sephire said:
ICT won't be turned on. The consumer backlash won't let it.
Click to expand...

I wouldnt bet on that, if the movie studios have proved anything with the ridiculas rate hikes to netflix and other streaming sites its that they are going to go all RIAA in the near future when it comes to pirating, and are going to want to ensure there is no more analog allowed.
 
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