Sony ends welcome back program early

[v8envy]

Go Sony! Turns out the Welcome Back program ended at *9 AM* on the 3rd. So anyone waiting to the last minute to take advantage of it - HA HA.

Seriously, this is why I like Xbox Live. How hard would it have been not to cause ill will by people going "WTF?" by having it expire at 12:01 on the 4th, in the latest time zone?

 

[DaveSimmons]

You had a month, how lazy are you?

Besides, at 12:00:01 AM MS would already have charged the credit card you'd cancelled and couldn't remove from their system, for a year of Live Gold at full $60 list price.

 

[v8envy]

29 days and ~9 hours, technically. Not whining too hard about two games I wasn't that hot to get, just pointing out another Sony WTF.

 

[zerocool84]

I don't see what the problem is.

 

[Aikouka]

The wording says "expires on 7/3" which means it's over today.

 

[v8envy]

Yup, links to the welcome back program are still up, etc, etc. And wording on some pages is goes THROUGH 7/3. If they wanted it dead on 7/2, wouldn't it have made more sense to say "goes through 7/2?" and turn the servers after every timezone in the world rolls to 7/3?

The problem is: the whole point of this promo was to make people sour on PSN less sour on Sony. Looking at forums/feedback it looks like there's at least a few hundred people (including myself) who are now going, "Yup, as competent as ever. Can't even gets promo dates right."

Yes, obviously I wasn't so intent on getting the two free games and the Plus as to do it earlier (if at all), but after my experience today the end result for me is: there's no way I'm trusting these monkeys with credit card details. Ever.

Even support peons had no idea 7/3 actually meant 7/2. Some thought it ended on midnight on 7/2, some at 9 am this morning.

 

[Aikouka]

I actually never got my second game either. I knew I wanted inFAMOUS, but I could never really make up my mind on the second one. Oh well, I barely use my consoles as it is.

 

[zerocool84]

Yup, links to the welcome back program are still up, etc, etc. And wording on some pages is goes THROUGH 7/3. If they wanted it dead on 7/2, wouldn't it have made more sense to say "goes through 7/2?" and turn the servers after every timezone in the world rolls to 7/3?

The problem is: the whole point of this promo was to make people sour on PSN less sour on Sony. Looking at forums/feedback it looks like there's at least a few hundred people (including myself) who are now going, "Yup, as competent as ever. Can't even gets promo dates right."

Yes, obviously I wasn't so intent on getting the two free games and the Plus as to do it earlier (if at all), but after my experience today the end result for me is: there's no way I'm trusting these monkeys with credit card details. Ever.

Even support peons had no idea 7/3 actually meant 7/2. Some thought it ended on midnight on 7/2, some at 9 am this morning.

???

In your OP you said it ended today on the third and you're complaining about it ending in the third.

 

[Inspector Jihad]

stfu plz op

 

[Anubis]

today is the 3rd
it ended today
404 issue not found

 

[onlyCOpunk]

I didn't even get my free games. I went through the whole process of selecting them and they never downloaded. Now the two "credits" are gone?

 

[Tristicus]

Faux outrage.

 

[Tristicus]

I didn't even get my free games. I went through the whole process of selecting them and they never downloaded. Now the two "credits" are gone?

Did you actually "buy" them? If so go to manage downloads/purchased content (or something like that) and just DL them.

 

[Craig234]

I'd put off getting the second game until last week, but got it. Is there any deal with 'plus' I should consider, is it still available today?

 

[v8envy]

stfu plz op

What are you, 12? If you have a point to make please do so.

 

[v8envy]

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

It ended *yesterday*, the 2nd. I can see how either interpretation of the language is correct. Now, is it good customer service to go with the more lenient or the stricter interpretation? That's my point.

 

[Tristicus]

Go Sony! Turns out the Welcome Back program ended at *9 AM* on the 3rd. So anyone waiting to the last minute to take advantage of it - HA HA.

Seriously, this is why I like Xbox Live. How hard would it have been not to cause ill will by people going "WTF?" by having it expire at 12:01 on the 4th, in the latest time zone?

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

It ended *yesterday*, the 2nd. I can see how either interpretation of the language is correct. Now, is it good customer service to go with the more lenient or the stricter interpretation? That's my point.

Derp.

 

[arredondo]

I didn't even get my free games. I went through the whole process of selecting them and they never downloaded. Now the two "credits" are gone?

Hey buddy, if you did select them before the deadline they are in your download list. Go to the XMB menu and select: Account Management, Transaction Management, Services List, SCEA Promotions. Your two free games should be there.

To the OP, failed troll attempt. Get a life.

 

[zerocool84]

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

It ended *yesterday*, the 2nd. I can see how either interpretation of the language is correct. Now, is it good customer service to go with the more lenient or the stricter interpretation? That's my point.

In the op you said it ended today, everywhere I read said it ended today. Blogs said it ended today. I don't understand what you're complaining about. The only complaining I see are from people that expected it to end at midnight tonight. Today is july 3 and it ended today. You make no sense.

 

[Venom20]

To the OP, failed troll attempt. Get a life.

Yes, this please.

 

[fatpat268]

I don't see what the problem is.

Me neither... it's your own fault if you waited this long.

 

[v8envy]

In the op you said it ended today, everywhere I read said it ended today. Blogs said it ended today. I don't understand what you're complaining about. The only complaining I see are from people that expected it to end at midnight tonight. Today is july 3 and it ended today. You make no sense.

No, I think you've got it. People expected the promo to end at midnight and are now complaining because they were wrong. Why? Misleading language.

Good CS leading to happy customers: meet customer expectations.
Bad CS leading to unhappy customers: don't meed customer expectations.

I'd say PSN did the second, and not because I'm butthurt about not downloading two games I probably would never had the interest or time to play.

Also, the 9am is something I got from one CS. A second (cell phone connection dropped) said it was midnight on the 2nd. No derping needed.

 

[Tristicus]

 

[badb0y]

What kind of a moron waits to pick the games at the last minute? For the Playstation Plus subscription it makes sense but really does it take you a month to choose 2 games.

GTFO.

 

[Thraxen]

It does say "through" the 3rd. That clearly means available today. That's not debatable. However, people did have plenty of time. Still, Sony was kind of stupid here. Why risk the bad press?