- Jan 2, 2006
- 10,455
- 35
- 91
UPDATE:
I got the repair quote and I'm glad that I talked to them on the phone instead of just approving it via email.
1. They were originally going to charge me a whopping $375. I had to remind them that I paid a $100 fee for the "shipping and diagnostic" that gets applied to that amount. They corrected it to $275.
2. They said that they were going to replace the motherboard, the HDD, and the CD-ROM drive. I took the CD-ROM drive out before sending it out. There's nothing in the bay because I use it for a second HDD using a CD-ROM caddy. So they thought I needed a new drive. The HDD is a SSD that *I* bought. And they wanted to replace it?! I told them emphatically to not touch the SSD. Now I'm worried that I'll get back my computer with my $180 SSD missing...
Oh, and these changes did not affect the price of the repair. Still $375 in total.
Damn, I'm glad I talked with them on the phone. Just because of this BS alone I'm scared to use Sony again.
I got the repair quote and I'm glad that I talked to them on the phone instead of just approving it via email.
1. They were originally going to charge me a whopping $375. I had to remind them that I paid a $100 fee for the "shipping and diagnostic" that gets applied to that amount. They corrected it to $275.
2. They said that they were going to replace the motherboard, the HDD, and the CD-ROM drive. I took the CD-ROM drive out before sending it out. There's nothing in the bay because I use it for a second HDD using a CD-ROM caddy. So they thought I needed a new drive. The HDD is a SSD that *I* bought. And they wanted to replace it?! I told them emphatically to not touch the SSD. Now I'm worried that I'll get back my computer with my $180 SSD missing...
Oh, and these changes did not affect the price of the repair. Still $375 in total.
Damn, I'm glad I talked with them on the phone. Just because of this BS alone I'm scared to use Sony again.