So this older lady comes into the shop about some PC problems and asks when we can have her PC up and running smoothly again. I give her an estimate of 1-2 days because we are slightly backed up. Immediately I get "old lady" attitude....
"Well, I need this done right away, I don't have time to wait"
I explain to her that I understand, but we have other customers ahead of her and thats how service and repair works. She continues...
"I think you need to implement a new policy that caters to emergency situations"
I then proceed to explain that perhaps "The Geek Squad" would be her best bet in this situation and offer to put her on our business phone directly. As she exits...
"I am calling the BBB as soon as I get home and explain that your company is unwilling to help the elderly"

"Well, I need this done right away, I don't have time to wait"
I explain to her that I understand, but we have other customers ahead of her and thats how service and repair works. She continues...
"I think you need to implement a new policy that caters to emergency situations"
I then proceed to explain that perhaps "The Geek Squad" would be her best bet in this situation and offer to put her on our business phone directly. As she exits...
"I am calling the BBB as soon as I get home and explain that your company is unwilling to help the elderly"
