Sometimes Fry's has some great deals if you look...

[GetInMyFatBelly]

I know some of you are going to tell me this belongs in the Brad and Moan, if so stop reading and hit the back button.

Fry's has some of the dumbest people on Earth working there, so I usually don't bother asking for help making it sometimes a pain if I need help. Anyway, a couple months ago I went to the Woodland Hills store to pick up a motherboard, saw the one I wanted MSI BXMaster with a price tag of $129.99, I bring it up to the counter and it rings up as $29.99 (the receipt said the item was some childrens toy but the code matched, they must have had 2 items in there computer with the same #). That was nice and I thought a one in a million chance. Well, a couple months ago I went to the Torrance store because I needed a external seriel modem, picked the one I wanted ($149.99) take it to the counter and it rings up as $89.99, that's twice. Tonights, I went to pick up a ata100 card and saw the Maxtor 60GB hard drives and notice that they have different prices on them... one with $269.00 and one for $239.00 and one for $169.00. I say to myself what the heck, I'll see if it rings up as $169.00. The cashier tries to run the pen accross the UPC and nada, so she types in the price tag # and yes it sure did. I get home and see that the receipt says it's a 7200 30GB drive (they put the wrong price tag on the box), but the seriel number she typed in is the correct one from the box. Time to upgrade that TiVo I got for free after rebates from CC. The moral of this story is sometime there are bargains when it looks like there aren't. And for those saying it's wrong. Brush up on your law...a store is required to sell an item for the lower price (of the tag or the price the register rings it up as) as long as someone hasn't changed the tags around. This wasn't the case, the sticker is perfectly fine, they just priced it on the wrong box.

 

[cmv]

Too bad no Fry's for us here in the midwest. We don't get the chance to bitch about their bad customer service . Least we got MicroCenter (maybe you got that too?).

 

[urbantechie]

At least Fry's is losing money to you. Fry's is a evil place. Poorest customer service and all returns are just stamped with a sticker and put back on the shelf.

 

[Healey]

At least they stamp them so I can avoid buying 'em. Strange how often over 50% of some particular product are returns.

 

[MC]

No luck for me in Lincoln

 

[dethman]

dude...i hate fry's. the people working there are complete idiots and assholes. death to them all.

 

[skore]

yeah you buy something w/ a return sticker on it and it's either missing stuff or doesn't work!! No wonder their return lines are always long!

Frye's is most definitely suck!

 

[Atrac]

As much as we all hate Fry's, I'm still amazed when I "accidentally" go in there and see how many lemmings stand in the long lines that wrap around the back of the store.

On a sidenote, I have heard several people take a "open box" stickered item to an employee and ask for a discount because of it. It seems to have always worked.

If you've got the effort in you and and can find a department employee, you may want to try it.

I stick with Best Buy where they clearly mark all open box items "down."

 

[Stout]

I've had the same experience w/ Fry's on being charge the wrong price

Plus I only use their products for pure "testing" and "upgrading" (If you know what I mean)

Their Customer Service plainly SUCKS!!! 90% of the time after asking a ? I get the wrong answer (or guess). These poor high school kids don't are NOT trained nor have a clue on anything electronic or PC related.

 

[virtuamike]

Talking about stupid ... I went to Fry's to return some glow-in-the-dark stars, the ones you stick on the ceiling. The rep asked me what they were and then started reading the packaging. Damn, what part of glow-in-the-dark don't you understand? And on top of that she opens up the package and starts counting them, all 100 of them. Think she was on stupid pills.

 

[Bad Dude]

I cannot really complaint about Fry's since I go there often to see what's new. I some times used their stuffs for testing but eventually keep them. I enjoy that store b/c of the stupid employees there. Price wise, they are good on sale items. I return things there all the time. Rarely run into problems b/c they don't know enough to give you problems. Overall, I like them. I see that most of the complaints here are about their employees. But if you know so much then ignore them and enjoy the varieties. Feel lucky that you have a store near you.

 

[sheba]

I too go to the store in Woodland Hills Fatbelly.. What a bunch of morons and jerks working there. I asked them to pricematch their own store in Dallas,Tx on an Antec computer case. They insisted it was on sale in Dallas when I bought the last one.. but it was not.. just $20 less in Dallas. After have a discussion with the componets manager(who NEVER smiled) I went to file a complaint since he called me a liar.. met a really nice guy in customer service who matched the price. Well now the power switch is dead on the case and I have to take it back. I can't wait to see how they treat me.. a little over 30 days. I do not usually shop there because they are overpriced here and sooooo rude!!

 

[ismellsmoke]

Hey ....does FRYS have a web site ? Or is that really asking for trouble ?

 

[urbantechie]

No website.

 

[Jgtdragon]

Basically, Fry's is a joke. No one has a clue there. None of them are on the same page. What store that big and doesn't have a website???? sheesk

 

[audscott]

The have adds posted - but nothing substantial (heaven forbit): here's link frysads :Q

 

[El Norm]

They do have a website that sells their fry's isp it's actaully a pretty good deal. think its www.frys.com

 

[android]

My favorite frys story is once I bought a 386 barebones computer from them. They listed all the components separately on the receipt. I ended up returning separately the floppy drive, the video, and even the case, and they credited me more than the original bundle cost, so the mb and cpu was free!!!

But say all the bad things you want to about Frys service, etc., but they have a great return policy on most things, so much so that among my friends Frys is known as the Frys Lending Library of High Technology. I can't really knock them, as in my experience most other places have lame customer service too, and restocking fees!!!

Just my opinion....:

 

[w3b]

the good thing about frys is their return service. hardly have any problems there. don't expect to get an answer from any of the reps. it's better to go there and know everything about the product you're looking for.

 

[Dan]

I shop the Fry's in Burbank a lot and hit the one in Woodland Hills occasionally.

Prices: Let's face it: Fry's is good for loss-leaders if you're lucky enough to find them in stock when you get to the store. In general they tend to be overpriced.

Return Policies/Practices: I realize this is a sore point with a lot of people. I honestly don't have a problem with Fry's in this regard though and I return a lot of stuff. You just have to put a little thought into it ahead of time.

1. Never buy anything that has been returned by someone else.
2. Always pay with cash or a credit card, rather than a check.
3. Open every package as neatly and carefully as possible. (You may have to return it!)
4. Save all the packaging and, most importantly, your receipts.
5. Be there with your return when the store opens in the morning so that you're one of the first in line. (Avoid Monday mornings!)

Fry's Personnel: Again, let's face it; they're morons. Fortunately, most of us here can avoid those clowns, get what we need and go straight to the checkout counter. I cringe though when I hear some of the bad (and wrong) "advice" they give unsuspecting customers. (In my job I train salesmen so I can tell right away when an unscrupulous salesman is "working" someone just to boost his commission.) More than once I've waited for the salesrep to get distracted (shiny objects will do it) so I could pull their intended victim aside and give them some accurate information.

 

[urbantechie]

I shop the San Diego store, man those techs REALLY is suck. I heard some tech guy talking with a customer, this is how it went kinda:


C: So, with this PIII 533EB and this Soyo board I will need PC133 memory right?
T: Well, yes its better with PC133 but you can use PC100. Its better with PC133 though.
C: But I thought this was a 133FSB CPU?
T: Err let me ask the other guy.

T: Hey, does he have to use PC133 ram with this board and CPU?
T2: Hmm, not sure. Lets look at the manual.
T: I don't see anything.
T2: Me eiether.
T and T2: We will ask the other guy.
C: *sigh*

T3: Didn't you guys look at the manual?
T and T2: Yea.
T3: Give it to me!

All of a sudden they are gone. Customer just leaves. God...those techs are idiots.

 

[Spindler]

i once overheard a conversation where a customer asked the tech guy what his name was and the techguy said he didnt remember cuz he left his name tag at home that day. musta been one of the 3 techguys listed above.

 

[urbantechie]

LOL Spindler!

 

[Akash]

here in houston we are getting our first fry's this december too bad its like an hour from my place and i am in houston

 

[bolomite]

I once went down to the Fry's in Manhattan Beach (CA), because I saw their insert ad in the paper. They had a very inexpensive portable CD player. But, the brand name wasn't listed (of course), so I called the store. When I asked the lady who the manufacturer was, she said, "It's a Panashiba." Me: "Come again?!" Her: "Yeah, Panashiba."
OK, so I figure she must have meant to say Panasonic, or maybe Toshiba, right? But I went down there, and OH SH*T, it really was a PANASHIBA cd player!! WTF is that!?
I've never bought any electronics or PC stuff there, just can't feel good buying from them. The only thing I will ever purchase there is cheap 4-packs of Lemon Iced Tea Snapple.