Something's wrong, possibly drivers for the Ryzen APU..

[footofwrath]

Hi, my equipment is listed in my signature [ not it's not I don't have one :/]
Ryzen 2200G
ASRock Fatal1ty AB350 ITX
Corsair Vengeance LPX 3200Mhz
Samsung 960 Evo

I've recently built this box but am having constant crashes anytime I try to do anything graphics-related. I get a number of different blue-screen reports:

DRIVER_IRQL_NOT_LESS_OR_EQUAL
SYSTEM_SERVICE_EXCEPTION
KERNEL_something-something-I-forget-exactly
and there was another one which I forget also.

And depending on the case I have had two registers called out also:

atikmdag.sys
dxgmm2.sys

So it -seems- to point to something Radeon-driver-related. However I haven't seen similar issues from AMD discussions so I wondered if it couldn't be board-related..

I am currently using BIOS L4.51D; I had the 4.60 on before but changed it as I thought I was getting system shutdowns randomly; appears it's just the OS shutting off the CPU fan when sleeping - seemed odd to me but ok.

I was using a 17.x Radeon driver, upgraded to the 18.5.1 but that hasn't helped.

Playing Youtube in 4K it will sometimes last a fair while, an hour or so or sometimes only a few minutes; then the Chrome tab may crash or the video might start going blocky or distorted, sometimes one then the other.

Playing HEVC 265 video in VLC crashes the computer (to BS) within a few minutes. Playing on MPC-HC lasted a bit longer, got up to 30mins or so.

I have tried with multiple memory sticks (have some 2666 modules here, also tried running the 3200 at only 2133) and multiple PSUs (various picoPSU + an ATX from another case). No tangible differences in behaviour there.

I don't have anything happening on this machine at present; it's to be the HTPC so only a couple of media players installed, and nothing heavy yet.

Another thing - if I enable the HDR + WCG setting in windows, the CPU grinds to almost a halt when playing a 4K HDR video in Youtube. And the brightness is verrry dim even when yanked all the way up, and Chrome is fully grey as if it had a new colour scheme.. Weird..

Any ideas? Bad CPU/board/driver install?

 

[DaveSimmons]

Are you overclocking? If not intentionally, make sure the BIOS has not done it without telling you.

 

[footofwrath]

No, no overclock (although eventually I do plan to undervolt) and having reflashed the BIOS already three times the defaults get reset every time; this time around the only thing I re-did was to disable the SATA controller; XMP profile automatically picked up on the 3200Mhz ram. Ryzen Master in Windows says everything is default.

 

[DaveSimmons]

The defaults can't always be trusted, some mobos include the "feature" of shipping with defaults running out of spec to win at benchmarks in reviews. Uh, I mean to "provide enhanced value to the customer."

 

[footofwrath]

Well as this machine isn't doing much I've never seen the voltage actually reach its default value, normally it's about 0.6-1.0. But what other way can I check whether this is the case? It does sound like a long shot though, if I'm honest.

I do have a small update though: I removed all AMD drivers using the AMD CLeanup Utility. Then I re-installed the graphics drivers -only- and manually using Device Manager and not the packaged installation. Full disclosure, the driver package I used for this was the amd-chipset-drivers18.10.0418 which I guess I downloaded in April; Radeon driver version actually lists the same as when installed by the new Adrenaline package release yesterday (24.20.11016.4) so that's a bit odd. Well it also says 'Driver date 16/05/2018 so I'm not entirely sure how that happened But in any case the install was done manually through DM and not the package installer.

With this driver installed and none of the other AMD bits (other than Ryzen Master) I am able to watch any 4K Youtube or HEVC media without suffering the crashes - EXCEPT when I turn the HDR + WCG mode on. With that mode enabled I see the same crashes as before.

 

[whm1974]

With this driver installed and none of the other AMD bits (other than Ryzen Master) I am able to watch any 4K Youtube or HEVC media without suffering the crashes - EXCEPT when I turn the HDR + WCG mode on. With that mode enabled I see the same crashes as before.

How much memory do you have? You may need to increase the amount of memory reserved for the iGPU to use HDR and WCG mode without crashing.

 

[footofwrath]

It's 8Gb. Could spare a Gb or two for video, shouldn't be a problem.
I'm going to do a complete removal of all AMD drivers & stuff and see how it looks, and I guess also through the latest mainstream BIOS back on. Will post back when done.

 

[trey edr]

Please remove amd drivers so it should give you something. i try it and it works for me

 

[footofwrath]

What do you mean by 'should give me something'? I removed the Radeon drivers using the AMD + Guru3d tools, got crashes in various places even during parts of the process.

Still get lots of crashes every time I enable the HDR mode in Windows display settings. Without that it seems to behave itself at the moment.