- May 18, 2001
- 7,875
- 369
- 126
A couple of weeks ago my wife took my truck to the local Toyota dealership. My airbag light has been on, and for safety's sake she wanted to get it fixed. While they have my truck, they gave me a loaner vehicle. She and I had been driving it around for over a week when the following happened.
Saturday she and I parked at a grocery store. As she got out of the vehicle, she noticed a lug nut lying on the ground. She pointed it out to me, and I noted that it was spinning in place as if it had just fallen off a vehicle. We thought to ourselves how strange that seemed, but then shrugged it off and went inside to do our shopping.
When we came back out, my wife noticed that the lug nut (which was still lying on the ground) looked just like the lug nuts on our loaner vehicle. Then (thankfully) she looked a little closer - the rear back wheel just happened to be missing a lug nut. Finally my common sense kicked in and we realized what had happened. I checked all the other wheels. The front passenger wheel was fine. The other three were not. Every last lug nut on them was loose. Counting the one which fell off, there were three which weren't even hand tight. I took the tire iron and tightened with ease every lug nut on those three wheels.
When we got home, I called Toyota. Since it was a Saturday, their service manager was off. I left a non-angry, matter-of-fact voice mail explaining what had happened. He has yet to respond. I assume that he thinks I'm lying in order to get something for free - but I'm not that kind of scumbag. I just wanted someone - anyone - over at Toyota to know that some incompetent idiot in their service department caused a very near miss.
Rate my experience.
Saturday she and I parked at a grocery store. As she got out of the vehicle, she noticed a lug nut lying on the ground. She pointed it out to me, and I noted that it was spinning in place as if it had just fallen off a vehicle. We thought to ourselves how strange that seemed, but then shrugged it off and went inside to do our shopping.
When we came back out, my wife noticed that the lug nut (which was still lying on the ground) looked just like the lug nuts on our loaner vehicle. Then (thankfully) she looked a little closer - the rear back wheel just happened to be missing a lug nut. Finally my common sense kicked in and we realized what had happened. I checked all the other wheels. The front passenger wheel was fine. The other three were not. Every last lug nut on them was loose. Counting the one which fell off, there were three which weren't even hand tight. I took the tire iron and tightened with ease every lug nut on those three wheels.
When we got home, I called Toyota. Since it was a Saturday, their service manager was off. I left a non-angry, matter-of-fact voice mail explaining what had happened. He has yet to respond. I assume that he thinks I'm lying in order to get something for free - but I'm not that kind of scumbag. I just wanted someone - anyone - over at Toyota to know that some incompetent idiot in their service department caused a very near miss.
Rate my experience.