Some woman at the bank was filing her nails

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compuwiz1

Admin Emeritus Elite Member
Oct 9, 1999
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So I go up to this bank teller, and she was filing her nails, while talking to who knows who, like I was the least thing on her mind. Finally she hung up, but at the same time, blew all the dust off her nails, which I just happened to be taking a breath of air, when this happened. It sent me into a coughing frenzy, and I almost collapsed. Finally, tapping her nails on the counter top, she askes me, what do you need? At that time I was pissed!

Your manager, might be a start!

Her: he's not in right now. Fine, I said. What is your last name, Anita? Her: why do you need to know? Me: I don't, actually.

I went to the next window, and made my transaction, all the while, glaring at her, over my shoulder.

I am going to so get her fired tomorrow! What a bitch. She has no business being in a customer service position, evar! :|
 
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PAB

Banned
Dec 4, 2002
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I have a strong feeling she's not going to get fired. Maybe a talking to or at worst a letter from the boss.
 
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compuwiz1

Admin Emeritus Elite Member
Oct 9, 1999
27,111
926
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Originally posted by: PAB
I have a strong feeling she's not going to get fired. Maybe a talking to or at worst a letter from the boss.
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Oh, yeah! You think this is condoned behavior?

 
K

krunchykrome

Lifer
Dec 28, 2003
13,413
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Originally posted by: compuwiz1
So I go up to this bank teller, and she was filing her nails, while talking to who knows who, like I was the least thing on her mind. Finally she hung up, but at the same time, blew all the dust off her nails, which I just happened to be taking a breath of air, when this happened. It sent me into a coughing frenzy, and I almost collapsed. Finally, tapping her nails on the counter top, she askes me, what do you need? At that time I was pissed!

Your manager, might be a start!

Her: he's not in right now. Fine, I said. What is your last name, Anita? Her: why do you need to know? Me: I don't, actually.

I went to the next window, and made my transaction, all the while, glaring at her, over my shoulder.

I am going to so get her fired tomorrow! What a bitch. She has no business being in a customer service position, evar! :|
Click to expand...

Call the bank tomorrow and ask for the manager. Tell him/her what happened. Also, if you're really pissed, send a letter to corporate.
 
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PeeluckyDuckee

Diamond Member
Feb 21, 2001
4,464
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First thing anybody should do in a front line position is to acknowledge the customer, whether you can service him/her right away or not. Did she make eye contact with you or make a gesture to ask you to hold on?

Don't get your hopes up of getting her fired, that will not happen imo.

Have a meeting with the teller manager, most likely titled assistant branch manager, and have him/her review the videotape and have him tell you what discipline is in order. Give him time to speak with the teller and have him get back to you and listen to what the teller had to say to the manager and go from there.

What may happen is your account may be "flagged" and a comment made about you as a person to take precautions with when dealing with you.

Now's your time to demand that 5yr 0% mortgage renewal :p
 
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PAB

Banned
Dec 4, 2002
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Originally posted by: compuwiz1
Originally posted by: PAB
I have a strong feeling she's not going to get fired. Maybe a talking to or at worst a letter from the boss.
Click to expand...

Oh, yeah! You think this is condoned behavior?
Click to expand...

I didnt say I agreed with it but I dont think she'll get fired over it. She could be uh.... vaccuming the carpet somewhere special.
 
S

Sex Smurf

Golden Member
Oct 13, 2004
1,384
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It should have been all captured on the security cameras, so you will have a case. :thumbsup:
 
A

AUMM

Diamond Member
Mar 13, 2001
3,029
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Originally posted by: krunchykrome
Originally posted by: theGlove


umm what kind of ghetto bank do you goto ?
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Even in the best neighborhoods, a large majority of tellers fall into this category.
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all the banks i go to have extremely friendly/helpful tellers
 
JujuFish

JujuFish

Lifer
Feb 3, 2005
11,211
918
136
Originally posted by: krunchykrome
Originally posted by: theGlove


umm what kind of ghetto bank do you goto ?
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Even in the best neighborhoods, a large majority of tellers fall into this category.
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I have never once met such a teller.
 
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Zolty

Diamond Member
Feb 7, 2005
3,603
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FYI next time instead of glaring say something like "Anita, you should really be in a different line of work with that attitude. Oh wait you are a bank teller with no hopes or goals, you really suck at life, keep it up you waste of humanity." Never complain to a manger when you can tell the employee off in person and see the satisfaction of them getting really pissed and making a scene.


Originally posted by: deathkoba
Was she black?
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I am probably a racist SOB but that is what I was thinking and not saying... :(
 
f4phantom2500

f4phantom2500

Platinum Member
Dec 3, 2006
2,284
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Originally posted by: Zolty
FYI next time instead of glaring say something like "Anita, you should really be in a different line of work with that attitude. Oh wait you are a bank teller with no hopes or goals, you really suck at life, keep it up you waste of humanity." Never complain to a manger when you can tell the employee off in person and see the satisfaction of them getting really pissed and making a scene.
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Yeah, then when she's making a scene, that's when you call the manager.

Oh, and the line about the manager not being there sounds like BS. At Cinemark we always had a manager handy in concessions, and I would expect the need for a manager to be 100x higher at a bank.
 
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Alone

Diamond Member
Nov 19, 2006
7,490
0
0
Originally posted by: Zolty
FYI next time instead of glaring say something like "Anita, you should really be in a different line of work with that attitude. Oh wait you are a bank teller with no hopes or goals, you really suck at life, keep it up you waste of humanity." Never complain to a manger when you can tell the employee off in person and see the satisfaction of them getting really pissed and making a scene.
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Because that's the mature way of handling it.

 
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paulxcook

Diamond Member
May 1, 2005
4,277
1
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If you want to get something done about it go over the manager's head and write/call someone regional. When I worked in retail that happened a few times and it always turned out worse than when someone would simply complain to the manager.
 
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Alone

Diamond Member
Nov 19, 2006
7,490
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Originally posted by: nkgreen
Break her fvcking neck!!!







Metaphorically, of course. :p
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Andy: What if she laughs at me?
Cal: Then you punch her in the fvcking head
Andy: I'm not going to punch her in the head. She's really sweet.
Cal: No. I mean, you punch her in her fvcking head emotionally.
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:laugh:
 
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