SOLVED: HELP CAN'T GET MY ROUTER TO WORK WITH EARTHLINK DSL!!!

[BarMan]

I have a TRENDware 4 port Router. I followed all instructions for it but I can't get it to
connect and share the DSL.

Here's the setup:

Efficient SpeedStream 5360 - Ethernet ADSL Modem
TRENDnet TW100-S4W1CA Router
Earthlink DSL Service

ANy help is GREATLY APPRECIATED!!!!

Thanks!

 

[JackMDS]

Every ISP has is own ?shtick?, some times different ones in different geographical locations

The following may apply:

Most DSL services use PPPOE for authentication, and in case of self install insist that you install first their software in order to obtain ID, and Password (authentication).

In such a case you first install the software including the PPPOE program (usually WinPOET), during the installation the Id and Password will appear on the screen (write them down). When every thing work well, and you have a solid Internet service. You can put on the Cable/DSL Router.

You log on to the Router, in the PPPOE menu type username and password. Make sure PPPOE is checked. Set the router to obtain IP automatically (unless you have a static account).

As long as you don't switch off the DSL Modem, and the Router you are connected "forever" (the computer can be switched off). If you switch them off, when you switch them on again, it will take a minute, and the Router will automatically connect to the DSL ISP.

You can uninstall WinPOET and whatever else, the ISP dished you.

The Router's PPPOE capacity is independent from the Computer, and it keeps the connection alive.

 

[rw120555]

Does the dsl work when you don't use the router? Make sure the dsl itself is ok.

There is a firmware upgrade if you haven't already installed it; see TW100-S4W1CA firmware version 6

Click here for links to other online support and downloads.

 

[BarMan]

I've already updated the firmware and that didn't work, I'm going to try what you said now JackMDS
to see what I get.

Oh and it works just fine without the router, I'm using it to type this.

 

[The Stigenator]

The earthlink PPPoE requires you to put the email id as your user id . Winpoet doesnt require that (if I am right).

put in your email id as your user name and put in your password that should make it work on PPPoE.

TGG

 

[Night201]

Worked fine with my Linksys when I had Earthlink DSL. I know have Cable.

 

[BarMan]

Well I've tried all that and I still get nothing, any other ideas?
I seems like it's not opening a port or something.

 

[rw120555]

At some point you have to start getting suspicious of the hardware. Maybe the router is defective. Have you called their tech support? They can probably either tell you what you are doing wrong or arrange to get you a replacement.

 

[BarMan]

Well I've suspected the hardware, giving them a call is a good idea, see if the
tech support will help me.

Thing is though I know the router works, it was on a cable modem setup
before I got it from my friend.

 

[rw120555]

Have you tried resetting to factory defaults? There might be some stray setting from the old setup that is zapping you somewhere.

 

[BarMan]

Thanks!!! that did it!
I reset the router and re-entered the info and bam it's up and running.

Thanks for all the help Anandtecher's!