I've been trying to re-gain one of my clients again, and help them by upgrading their Windows 7 PC that was bought at BestBuy, to an SSD, or to sell them a newer Kaby Lake custom build with an SSD and Windows 10. (They already did the Windows 10 upgrade to Windows 7, probably not intentionally, but what's done is done, I guess.)
I think that they believed the indian tech-support people over me, for some reason. I don't try to dazzle with technical jargon (as much as I sometimes spout it on here), so this client, not knowing that much about PCs themselves, I think, believed them. At least, they don't come to me for PC work anymore. Sigh.
I mean, I always try to "do right" by customers, but sometimes, I guess, doing right by them, and doing what they request, are different things. Which can make things complicated.
I re-formatted their P4 XP rig, after they fell for the Indian Tech-support scam, and charged them $300, $180 was parts, some new HDDs, so I could preserve their old IDE HDD in a USB2.0 3.5" IDE enclosure (not a cheap one, it was Al), so that someone "above my pay grade", could extract their business data off of the HDD. (I know nothing about extracting quicken databases.) Plus, a replacement IDE DVD drive, which even at that point was a bit hard to source.
I felt badly that I had charged them that much, I don't think that they were expecting that, but I tried to do things "professionally", and not just wiping their existing drive with their business data, but preserving it instead, which was more costly in the end. So some time later, I had obtained some decent Core2-era refurbs, and I bought a few, and gave them one. They ended up giving it away to a relative, and continued to use their P4 rig. (They seem to be the kind of person, that feels that they "paid a lot for it", so they "want to keep using it". Even though the more technologically-astute among us, know that the rig is basically scrap at this point.)
Which gets back to "doing the right thing", versus "doing what the customer wants". They WANTED me to "Fix" the P4 with XP. What I should have done initially, was refuse, and offer to sell them a Windows 7 refurb initially.
Anyways, they eventually came into an inherited Pentium dual-core (not sure what architecture, maybe Sandy, maybe Ivy Bridge), with Windows 7. Which is the box, that I wanted to try to help them get onto SSD.
They really just don't know what they're missing. (And still using the P4 rig for misc. things, I hear.)
Edit: Oh, about the "Indian tech-support guy" (Hello, this is "Veendows" calling.) This client kept re-iterating to me, that their relative's PC, that I re-formatted after having issues, and being taken by the Indian Tech-Support scam themselves, that "their IP address was infected". Because, I guess, that's what the scammer told them. So, I re-formatted the PC, and then they kept telling me that, like somehow, that was keeping them from using Netflix. Initially, I though that Netflix black-listed their IP, because of Malware detected on their PC, and that's what they meant.
I finally got a chance to talk to this friend/semi-ex-client recently, and I tried to explain to them, that you can infect a computer, at a certain IP address, but you can't infect an address itself.
I don't know what their Netflix issues were, I didn't work on-site for their client's relative, it was in another state.
Sigh. What do you do, when people are so clueless, they believe scammers, rather than someone that's been working in, on, around, etc., PCs since PCs were a thing? Frustrating.
(Edit: And seem to believe, that you don't need to "backup" anything, that HDDs last... forever? OK, maybe the old, big, slow, lower-density HDDs from the P4 era largely do.)
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