SoHo Apple store

[Sam334]

gf's 4th gen iPod just died 1 month shy of the manufacturer's warranty. Can't take it to the Apple "Genius Bar" roll without having an appointment in advance (which I can't get since it books up so fast) or being an "Apple procare customer." Has anyone here successfully booked an appointment for their customer service dept? I don't wanna pay $99 just to be a procare customer

Why don't I mail it to them? Called and they said they'd be happy to take care of it if I sent them the ipod along with $30 shipping!!!@#one! WTF. Guess it wasn't enough they overcharged me for an mp3 player :frown:


edit*

Pro care customers can make an appointment up to 1 week in advance while schmucks like myself can only make them day-of.

 

[thirdlegstump]

Should've bought Applecare.

 

[ArJuN]

What's wrong with it? They usually aren't that complicated to repair.

 

[Sam334]

Originally posted by: ArJuN
What's wrong with it? They usually aren't that complicated to repair.

Start the iPod and it gives you an Apple logo followed by a folder with an exclamation mark.

Tried:

Using firewire instead of USB
Putting it in disk mode
reset it a billion times
did the debug and it told me hdd fails

 

[Sam334]

Originally posted by: deathkoba
Should've bought Applecare.

$99 :-/

Poor college student here.

Plus, any other store will take a look at it for free by you just walking in (if it's still under warranty which this one is).

 

[Turkish]

No other Apple Stores around? Sorry, not from there

 

[TallBill]

should've not bought an ipod

 

[Sam334]

Originally posted by: TallBill
should've not bought an ipod

Gimme a sec while I rewind time...

 

[anxi80]

damn. sucks they dont take walk-ins. both apple stores by me not only take walk-ins, but they usually call you within 10-15 minutes. sucks getting stuck behind somebody though who can have their problems fixed easily, so i have to stand and wait for them to get it explained how to do this or that like 10 times.

 

[Sam334]

Originally posted by: TallBill
should've not bought an ipod

My gf's is less than a year old and died.

I still have a perfectly working 3rd gen after 3 years.

I'm assuming if you're pushing out millions of any product, you're bound to have a lemon...

 

[swimscubasteve]

Originally posted by: Sam334

Originally posted by: TallBill
should've not bought an ipod

My gf's is less than a year old and died.

I still have a perfectly working 3rd gen after 3 years.

I'm assuming if you're pushing out millions of any product, you're bound to have a lemon...

no excuse for poor CS

 

[mzkhadir]

Originally posted by: Sam334

Originally posted by: TallBill
should've not bought an ipod

My gf's is less than a year old and died.

I still have a perfectly working 3rd gen after 3 years.

I'm assuming if you're pushing out millions of any product, you're bound to have a lemon...

that doesn't sound right.

 

[0roo0roo]

Originally posted by: Sam334

Originally posted by: TallBill
should've not bought an ipod

Gimme a sec while I rewind time...

probably be up the creek with a player with no hope at all then

mp3 players break.. it happens.

 

[Sam334]

bump in hopes someone lets me borrow their pro care #

 

[keeleysam]

Yeah when I was in NYC over the summer I dropped in there and was amazed by the lines at the Bar... I was there at like 11AM and they were booked for the rest of the day.

All of the ones in IL have less than 20 minutes of waiting, always.

 

[BlackAdam]

AppleCare is $59 and definately worth it! It extends your warranty for an extra year and keeps your $299 investment from becoming a door-stop.

You can keep trying this page to get a reservation with a Mac Genius at the SoHo store: https://genius.apple.com/customer/?store=R032

But as was said, ProCare is the only way to make reservations for a certain time with a certain genius.