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Software - Definition of Update / Upgrade

T

TheCorm

Diamond Member
Hey Guys,

I had a customer recently who said it was a con that we don't provide "Upgrades" for free.

She said that we had promised this as part of her support package. I have always defined things as this:

Updates = A minor change/fix in the program that results in a revision if the subnumber of the program (ie 2.0 to 2.1)
Upgrades = A major change in functionality in the program with new features (ie 2.2 to 3.0)

Am I right? Microsoft seem to have similar definitions with www.windowsupdate.com and OS Upgrades Does anyone know anywhere that acts like an IT dictionary to define this?

Corm
 
That should be more than common sense, except to your everyday customer. 😛 They seem to get "update"&"upgrade" mixed up. Yeah of course you would support updates for their existing versions of software, but not to "upgrade" thier software. Maybe you should adda foot note to the contract saying "*updates do not include upgrades of software". 😛 Don't feel bad, you aren't the first person to run into this problem. 😀
 
Yeah I am gonna amend the T's & C's. It's in the details of what is covered as Updates but i guess that's just not good enough for some people!! 😉
 
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