If you're moving from Intel B980 to Core i3 2370M, there shouldn't be a problem as both supports rPGA988B which is a detachable pin socket. If it is in reverse, there might be a possibility that it won't as the Core i3 2370M has a variant which is a BGA1023, soldered directly to the motherboard.
Asking the manufacturer probably isn't the best way as they wouldn't want you to void your warranty. If you could provide a more specific model of the laptop in question, it could make it easier to know if it has an interchangeable socket. If it is an Ultrabook, chances are it is soldered directly to the motherboard.