So I ordered a chair from them that was online only. I decided to save a few bucks and have the free shipping to my local wal-mart only 3 miles away. I figure if it has any problems I can return it. The order was placed June 1st. Their online tracking tells me is starts out in upstate, NY, then makes it a distribution center over in southern NH, that was noon monday. Either it hasn't made it to my store yet (I have a friend who knows local receiving and says their truck comes in tuesday nights) or it's at the store and they take forever to process it. And/or their website tracking system sucks because updates are dated at least 2 days ago. I went to the local service desk and they said I need to check online. I'm wondering if I won't get the required email I need promptly because of a slow system. Granted, this is before their deadline of the June 16th, but this process just takes too long considering my state is adjacent. I won't be choosing this option again. Next time, I'll pay for ground and get it in 4 days.