Man, Fedex is stupid. I swear they are totally incapable of doing one thing right. Of all the orders I've ever had delivered by them, not ONE has been done correctly. It doesn't matter if I have it delivered to my office or home, they are completely unable to accomplish the simple feat of delivering a package.
Last week, I had a Newegg order scheduled for delivery on Thursday. However, Wednesday morning it said it was "on truck for delivery". When I got home, the package wasn't there. Checked the tracking: "Package not scheduled for delivery-returned to distribution center". Nice...so the thing was on the truck ALL DAY but wasn't delivered because technically they didn't have to until the next day. Whatever.
Then, this week, I ordered from Newegg on Monday. The package was scheduled for delivery today. My office closes early on Fridays, and in the past that has made Fedex do even more stupid things (from sending the package back to the originator to LEAVING IT OUTSIDE ON THE STEPS ALL WEEKEND). Yesterday, at about 4:30 I check the tracking, and it said the package had arrived in the local distribution center (which is about 45 minutes away). Knowing about the impending problems with a Friday delivery, I called and asked if it could be pulled so I could just come pick it up. "NO", they said, because it "wasn't even unloaded yet". Right. So, this morning, I check the tracking, and lo-and-behold, they had ATTEMPTED DELIVERY YESTERDAY! So, let's see...one week they take it back even though it's on the truck, the next they attempt delivery. Oh, and of course they didn't get it successfully to me. Why? Because I work at a place that has a mail room. Normal human beings who work in some kind of delivery business would make the connection that you take packages there. But not Fedex. They attempt to find my freaking office. And because they can't (and by can't I mean they walk into the main building, look around for about 5 seconds, determine that it would involve asking someone so just leave) they take the package back and say "customer not available" even though I was SITTING RIGHT HERE!!! So this morning I call Moron Express and explain my problem, and say I'd like to come pick it up. "NO", they say, because it's already back on the truck for delivery. Well, guess what, I'm only working a half day today, and even though there will be people here to receive it in the mail room, of course that's impossible for them to handle. So I ask them if it can be sent to my house instead. "NO", they say, they will only do that if I call Newegg and have them call Fedex and redirect the package. Well, guess what...I've tried that. Know what Newegg says to that? "We'll do it for $10". Huh? You're going to CHARGE me to call Fedex and say about 10 words? No thanks. So, once again my package will end up in the distribution center. Where it will sit all weekend since they're not open. And when I call on Monday to have it picked up they will say "NO! It's on the truck!"
So yeah...I think they're great. Yeah.
Last week, I had a Newegg order scheduled for delivery on Thursday. However, Wednesday morning it said it was "on truck for delivery". When I got home, the package wasn't there. Checked the tracking: "Package not scheduled for delivery-returned to distribution center". Nice...so the thing was on the truck ALL DAY but wasn't delivered because technically they didn't have to until the next day. Whatever.
Then, this week, I ordered from Newegg on Monday. The package was scheduled for delivery today. My office closes early on Fridays, and in the past that has made Fedex do even more stupid things (from sending the package back to the originator to LEAVING IT OUTSIDE ON THE STEPS ALL WEEKEND). Yesterday, at about 4:30 I check the tracking, and it said the package had arrived in the local distribution center (which is about 45 minutes away). Knowing about the impending problems with a Friday delivery, I called and asked if it could be pulled so I could just come pick it up. "NO", they said, because it "wasn't even unloaded yet". Right. So, this morning, I check the tracking, and lo-and-behold, they had ATTEMPTED DELIVERY YESTERDAY! So, let's see...one week they take it back even though it's on the truck, the next they attempt delivery. Oh, and of course they didn't get it successfully to me. Why? Because I work at a place that has a mail room. Normal human beings who work in some kind of delivery business would make the connection that you take packages there. But not Fedex. They attempt to find my freaking office. And because they can't (and by can't I mean they walk into the main building, look around for about 5 seconds, determine that it would involve asking someone so just leave) they take the package back and say "customer not available" even though I was SITTING RIGHT HERE!!! So this morning I call Moron Express and explain my problem, and say I'd like to come pick it up. "NO", they say, because it's already back on the truck for delivery. Well, guess what, I'm only working a half day today, and even though there will be people here to receive it in the mail room, of course that's impossible for them to handle. So I ask them if it can be sent to my house instead. "NO", they say, they will only do that if I call Newegg and have them call Fedex and redirect the package. Well, guess what...I've tried that. Know what Newegg says to that? "We'll do it for $10". Huh? You're going to CHARGE me to call Fedex and say about 10 words? No thanks. So, once again my package will end up in the distribution center. Where it will sit all weekend since they're not open. And when I call on Monday to have it picked up they will say "NO! It's on the truck!"
So yeah...I think they're great. Yeah.
