- Jan 16, 2004
- 1,749
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I'm not sure how this happened, my computers are clean and my password was decent but I do use unsecured wifi sometimes so maybe that's it.
I figure no big deal, just report it to Amazon and be on with my way. HOLY WTF BIG MISTAKE.
October 9: Someone logs into my amazon account, changes the e-mail, changes the password, and charges $5 through my tied credit card to some random website. They change the e-mail address and password back (clever). So if I didn't check my e-mail or credit card statement I would have had no idea of the compromise.
October 9: I see it right away and change my password. I also cancel the authorization to the random website it added. I call Amazon and get a run around. The rep tells me that no charges have been placed on my account and everything looks okay. I insist a $5 charge has been made and he keeps saying nothing is there. Only after I give him the transaction ID is he able to find it. Then he's like wait a second, is this e-mail <CompletelyObviouslyNotMyEmail> not yours? Before he finally says he'll forward it to an account specialist.
October 9: I get an e-mail saying that amazon has reset my password because of a phishing scam and that I should go request a new password. So I sigh and go change my password again. I also get an e-mail saying that they confirm the unauthorized charges and I should go talk to my bank about it. In this multiple page e-mail, in one location they casually mention my account has been closed. Not to mention the rest of the e-mails implies I'll still be able to use it.
At this point I'm still able to login to my Amazon account, so I think everything is okay and I decided it wasn't worth my time to contact my bank about the $5. My CC information was not compromised, only the Amazon account tied to my CC.
October 23: I want to spend money on Amazon. I try to place an order and although in some locations it allows me to login, on the conformation screen (where it makes you login again) it rejects my login. No where in this process does it say anything about a closed account. I change my password again thinking I'm just typing it in wrong. I can login to some areas of the site but not others, can it be more confusing?
October 23: I call up Amazon again after reviewing my e-mails and tell them I want to reopen my account so I can place an order. The person tells me they cannot help but will forward my request to an account specialist and I should be receiving a reply within 24 hours.
October 25: I get an e-mail saying my Amazon student membership has been canceled.
October 26: I get an e-mail from an account specialist saying that my account will not be reopened and any accounts I make with the same credit card will be closed. That I should contact my bank to get the $5 refunded and reopen a new account with a different credit card. I'll also need to re-enroll in Amazon student. Also, any Kindle purchases will not longer be able to be accessed and I'll need to re-associate my device with a new account and purchase and download content again.
:thumbsdown:
TL;DR
Someone charged $5 to my Amazon account
Amazon implies my account is still open but it is actually closed
I get more run around
Amazon finally tells me my account is permanently closed, my credit card is no longer good with them, and all kindle purchases are lost.
I figure no big deal, just report it to Amazon and be on with my way. HOLY WTF BIG MISTAKE.
October 9: Someone logs into my amazon account, changes the e-mail, changes the password, and charges $5 through my tied credit card to some random website. They change the e-mail address and password back (clever). So if I didn't check my e-mail or credit card statement I would have had no idea of the compromise.
October 9: I see it right away and change my password. I also cancel the authorization to the random website it added. I call Amazon and get a run around. The rep tells me that no charges have been placed on my account and everything looks okay. I insist a $5 charge has been made and he keeps saying nothing is there. Only after I give him the transaction ID is he able to find it. Then he's like wait a second, is this e-mail <CompletelyObviouslyNotMyEmail> not yours? Before he finally says he'll forward it to an account specialist.
October 9: I get an e-mail saying that amazon has reset my password because of a phishing scam and that I should go request a new password. So I sigh and go change my password again. I also get an e-mail saying that they confirm the unauthorized charges and I should go talk to my bank about it. In this multiple page e-mail, in one location they casually mention my account has been closed. Not to mention the rest of the e-mails implies I'll still be able to use it.
At this point I'm still able to login to my Amazon account, so I think everything is okay and I decided it wasn't worth my time to contact my bank about the $5. My CC information was not compromised, only the Amazon account tied to my CC.
October 23: I want to spend money on Amazon. I try to place an order and although in some locations it allows me to login, on the conformation screen (where it makes you login again) it rejects my login. No where in this process does it say anything about a closed account. I change my password again thinking I'm just typing it in wrong. I can login to some areas of the site but not others, can it be more confusing?
October 23: I call up Amazon again after reviewing my e-mails and tell them I want to reopen my account so I can place an order. The person tells me they cannot help but will forward my request to an account specialist and I should be receiving a reply within 24 hours.
October 25: I get an e-mail saying my Amazon student membership has been canceled.
October 26: I get an e-mail from an account specialist saying that my account will not be reopened and any accounts I make with the same credit card will be closed. That I should contact my bank to get the $5 refunded and reopen a new account with a different credit card. I'll also need to re-enroll in Amazon student. Also, any Kindle purchases will not longer be able to be accessed and I'll need to re-associate my device with a new account and purchase and download content again.
:thumbsdown:
TL;DR
Someone charged $5 to my Amazon account
Amazon implies my account is still open but it is actually closed
I get more run around
Amazon finally tells me my account is permanently closed, my credit card is no longer good with them, and all kindle purchases are lost.
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