So lame......Roadrunner

[Codewiz]

Last night my connection went down. I thought it was a typical outage. This morning it was still down so I called. They cut my service because I exceeded 3gigs per day. It is called unlimited service. Hell I know I hit around 10-12gigs per day on Bellsouth DSL(I had 4 roommates with computers that shared the connection) without ever being disconnected. They told me today to "keep it under 3gigs or I will be shut down again". I have 3 computers running off the service. A lot of what is downloaded is research material that my girlfriend gets in PDFs(like 100 page research papers). I download a lot of game demos. I do not however run any FTP servers for anything illegal. I have an FTP and mailserver for my own personal use. I just find it stupid they cut me off without even emailing me.

I have to go to work but they will get a nasty email from me tonight. I might be switching back to Bellsouth DSL. ONly reason I didn't get it up here is because I didn't have a landline phone.

 

[squirrel dog]

Bellsouth DSL rocks.A friend of mine has it(I have cable-to far from co)a repairman showed up at his house BEFORE he even called in a problem with it.Thats service.

 

[Spac3d]

If they had a download limit here in my area, I know I would have been shut down. I don't understand how they dont have consistent rules across the nation.

But, I am dropping RoadRunner in a couple of hours, switching to WideOpenWest. It is $40 cheaper a month then what I am paying right now .... enough of a difference for a college student to switch.

Spac3d

 

[Vette73]

Originally posted by: Codewiz
Last night my connection went down. I thought it was a typical outage. This morning it was still down so I called. They cut my service because I exceeded 3gigs per day. It is called unlimited service. Hell I know I hit around 10-12gigs per day on Bellsouth DSL(I had 4 roommates with computers that shared the connection) without ever being disconnected. They told me today to "keep it under 3gigs or I will be shut down again". I have 3 computers running off the service. A lot of what is downloaded is research material that my girlfriend gets in PDFs(like 100 page research papers). I download a lot of game demos. I do not however run any FTP servers for anything illegal. I have an FTP and mailserver for my own personal use. I just find it stupid they cut me off without even emailing me.

I have to go to work but they will get a nasty email from me tonight. I might be switching back to Bellsouth DSL. ONly reason I didn't get it up here is because I didn't have a landline phone.

Where are you at. My roadrunner is still unlimited. Mayeb a regional thing???

 

[mpitts]

Tell them to go to hell and go with another provider.

 

[Codewiz]

Originally posted by: squirrel dog
Bellsouth DSL rocks.A friend of mine has it(I have cable-to far from co)a repairman showed up at his house BEFORE he even called in a problem with it.Thats service.

I am in Raleigh, I had Bellsouth DSL when I was in college. It went down maybe twice in two years. Like I said, we sucked the bandwidth out of it. One of my roommates was a HUGE Frank Zappa fan so he bought separate Newsgroup service(at the time bellsouth newsgroups were terrible, now they are pretty good) and downloaded like 7-8gigs a day a lone in various Frank Zappa albums. He usually got them in a lossless compression format so he did damage very quickly. I just can't believe that 3gigs would be a limit. I could hit that in a normal day surfing without downloading much. If they do it again I will switch eventhough I don't want to pay for a landline phone. What I do like about RR is the fact my ip changes about once a month. That means my DNS records for my mail server only get updated like once a month and there is less of a chance of losing email.


EDIT: I am in Raleigh, NC. I am also living in a very heavy populated student area. I imagine they get hit here the worst. What really pissed me off is that I do consulting work so my email is very valuable. That is why I run my own mailserver. Roadrunner has the crappiest mail servers in the world. I was supposed to email back some people last night with some updated code but my connection went down. I don't mind if it goes down for hardware or any other reason BESIDES them turning my connection off. A simple email could have alerted me to the problem they had with me. But instead they just shut down my connection without any warning. BTW, I was only using my connection yesterday for about 4 hours. I know I did not hit 3gigs yesterday, it had to be another day that they were talking about.

 

[NewSc2]

Originally posted by: Codewiz
Last night my connection went down. I thought it was a typical outage. This morning it was still down so I called. They cut my service because I exceeded 3gigs per day. It is called unlimited service. Hell I know I hit around 10-12gigs per day on Bellsouth DSL(I had 4 roommates with computers that shared the connection) without ever being disconnected. They told me today to "keep it under 3gigs or I will be shut down again". I have 3 computers running off the service. A lot of what is downloaded is research material that my girlfriend gets in PDFs(like 100 page research papers). I download a lot of game demos. I do not however run any FTP servers for anything illegal. I have an FTP and mailserver for my own personal use. I just find it stupid they cut me off without even emailing me.

I have to go to work but they will get a nasty email from me tonight. I might be switching back to Bellsouth DSL. ONly reason I didn't get it up here is because I didn't have a landline phone.

I never had that problem, and I was a server for a lot of people over the whole summer... I easily exceeded 3-4 gigs per day. A my usual day I would download more than 5-6 gigs, and upload about 2-3 gigs I'd say. SoCal RoadRunner was easily the best experience I've ever ran across (the few complaints I had were treated very well and fast, and I ended up getting 2 months out of 4 in the summer for free)

 

[Codewiz]

I have had service for 5 months and this is the first time they have done it. They said that too many people in my area were using all the bandwidth downloading movies and mp3s. I don't do either one of those things. I might download an album 3 times a month if even that.........

We don't even want to talk about upload. I do maybe 500mb of uploading a day. My girlfriend sometimes streams mp3s off my server at school sometimes but that is like maybe 200MB every other day.

 

[CraigRT]

I understand your pain, but they are trying to limit you to 3GB a day... come on... that's a TON of bandwidth!
I don't think I could ever get that in a day.. my speed would have to be maxed the entire time!!
3GB/day 90GB a month! that's LOTS!

 

[sharkeeper]

People are going to be pissed, but it wouldn't surprise me to see a 3 to 5 GB per month limit coming because of this. I know a lot of people say they will find another provider. It will be like hard disk warranties. Once one provider does it, everyone else will follow suit. The only true unlimited service will be a POTS connection.

Cheers!

 

[Codewiz]

With all my applications and OS installed on my computer which does the most stuff, I only have 10 gigs of hard drive space. If I were actually downloading A LOT of crap it would only take 4 days to fill it up. But I rarely drop below 10 gigs. On my days off of work, I do a lot of surfing and playing games online. 3 gigs is EASY to hit in a day if you spend more than 4 hours on a computer.

 

[CraigRT]

Originally posted by: Codewiz
With all my applications and OS installed on my computer which does the most stuff, I only have 10 gigs of hard drive space. If I were actually downloading A LOT of crap it would only take 4 days to fill it up. But I rarely drop below 10 gigs. On my days off of work, I do a lot of surfing and playing games online. 3 gigs is EASY to hit in a day if you spend more than 4 hours on a computer.

I spend from 9am to 5pm at work on the computer, and after that on my pc at home, and i don't hit 3gb, no way in hell...
but that's just me... you download A LOT.

 

[Codewiz]

Originally posted by: Yield

Originally posted by: Codewiz
With all my applications and OS installed on my computer which does the most stuff, I only have 10 gigs of hard drive space. If I were actually downloading A LOT of crap it would only take 4 days to fill it up. But I rarely drop below 10 gigs. On my days off of work, I do a lot of surfing and playing games online. 3 gigs is EASY to hit in a day if you spend more than 4 hours on a computer.

I spend from 9am to 5pm at work on the computer, and after that on my pc at home, and i don't hit 3gb, no way in hell...
but that's just me... you download A LOT.

Do you surf any websites that have trailers, flash, or anything like that? If you just look at slashdot and anandtech there is no way to hit 3gig but otherwise you will. Especially when you share the connection. When I am at work my girlfriend surfs. When I get off work, we both do a little surfing. Every little page adds up and I guess I can hit 3gig a day without blinking an eye and without downloading anything because my free space usually doesn't go below 10 gigs all that often.

 

[slag]

I think at 3 gigs a day you were doing well. I had sunflower cablevision in Lawrence and I regularly received threatening emails when I exceeded their set limits. Here is a snippet from their TOS:

"Unauthorized use of IP addresses include: routers, proxy servers, or firewalls using any form of Network Address Translation (NAT). Personal, single computer firewalls are allowed. Sunflower Broadband limits bandwith usage to 1 GB per day, 2 GB per week, or 6 GB per month. Sunflower Broadband limits E-mail retrieval to every 15 minutes."

I have a big problem with someone telling me what I can and can't have in my house and i think that 1 gb a day is pretty lame, so i dropped them and got DSL.. slower upload, but i can download all day and no threatening phone calls, emails, or anything else. Service is also much more consistent.

 

[HomeBrewerDude]

Originally posted by: Codewiz
Last night my connection went down. I thought it was a typical outage. This morning it was still down so I called. They cut my service because I exceeded 3gigs per day. It is called unlimited service. Hell I know I hit around 10-12gigs per day on Bellsouth DSL(I had 4 roommates with computers that shared the connection) without ever being disconnected. They told me today to "keep it under 3gigs or I will be shut down again". I have 3 computers running off the service. A lot of what is downloaded is research material that my girlfriend gets in PDFs(like 100 page research papers). I download a lot of game demos. I do not however run any FTP servers for anything illegal. I have an FTP and mailserver for my own personal use. I just find it stupid they cut me off without even emailing me.

I have to go to work but they will get a nasty email from me tonight. I might be switching back to Bellsouth DSL. ONly reason I didn't get it up here is because I didn't have a landline phone.

Did they tell you there was a cap when you signed your contract with them?

 

[slag]

It really doesnt matter if there was a cap limit or not originally.

Most TOS agreements allow for changing of terms and other stuff in the TOS without consent from the users.

Its crappy, but thats how it is. About the only thing you can do is change services. If you bitch about it, it only gets worse.

 

[AmigaMan]

I'm over here in Durham and I have Earthlink cable instead of RR. If RR is still giving you problems, try Earthlink. Plus it's a couple dollars cheaper for the same thing. I think I pay ~$43 a month.

 

[Lichee]

Originally posted by: slag
I think at 3 gigs a day you were doing well. I had sunflower cablevision in Lawrence and I regularly received threatening emails when I exceeded their set limits. Here is a snippet from their TOS: "Unauthorized use of IP addresses include: routers, proxy servers, or firewalls using any form of Network Address Translation (NAT). Personal, single computer firewalls are allowed. Sunflower Broadband limits bandwith usage to 1 GB per day, 2 GB per week, or 6 GB per month. Sunflower Broadband limits E-mail retrieval to every 15 minutes." I have a big problem with someone telling me what I can and can't have in my house and i think that 1 gb a day is pretty lame, so i dropped them and got DSL.. slower upload, but i can download all day and no threatening phone calls, emails, or anything else. Service is also much more consistent.

yikes. they are really restrict on the bandwidth they allot you guys. i check email every minute! 15 minutes and i would be out of the loop for some email chats we have.

to the original guy, i know when i signed up for RR, they posted a 5 gig a month transfer limit. maybe they imposed one on the contract you signed?

also, in regards to your lack of notice before shutting down your service, they DID tell you. it was that threatening email that told you to keep it under 3 gigs.

 

[HomeBrewerDude]

Originally posted by: slag
It really doesnt matter if there was a cap limit or not originally.

Most TOS agreements allow for changing of terms and other stuff in the TOS without consent from the users.

Its crappy, but thats how it is. About the only thing you can do is change services. If you bitch about it, it only gets worse.

I think it does matter. If there was never a meeting of the minds then the contract can be broken. I would be almost pissed enough to send this to a lawyer... The appropriate letterhead would probably be enough to resolve the issue.

 

[CraigRT]

Originally posted by: slag
I think at 3 gigs a day you were doing well. I had sunflower cablevision in Lawrence and I regularly received threatening emails when I exceeded their set limits. Here is a snippet from their TOS:

"Unauthorized use of IP addresses include: routers, proxy servers, or firewalls using any form of Network Address Translation (NAT). Personal, single computer firewalls are allowed. Sunflower Broadband limits bandwith usage to 1 GB per day, 2 GB per week, or 6 GB per month. Sunflower Broadband limits E-mail retrieval to every 15 minutes."

I have a big problem with someone telling me what I can and can't have in my house and i think that 1 gb a day is pretty lame, so i dropped them and got DSL.. slower upload, but i can download all day and no threatening phone calls, emails, or anything else. Service is also much more consistent.

I'd switch too.. I've never gotten any emails from Rogers about my downloading, even when i was a huge DIVx freak, and was downloading them constantly.

 

[Bignate603]

I've done probably about 30 gigs in one day of transfering (upload and download) through my college network in one day, hehe... Somebody had 5 gigs of Family Guy episodes so it was mostly passing those around to friends...

 

[wolf papa]

So far I haven't been hit with bandwidth limits (Roadrunner KC) YET, I imagine it won't be long. 3 gigs seems like a lot, but a few hours on the Internet adds up - especially with animations and audio.

At one time, I used to download quite a bit from newsgroups, but lately 95% is either incomplete or corrupt. :|

 

[slag]

Originally posted by: yamahaXS

Originally posted by: slag
It really doesnt matter if there was a cap limit or not originally.

Most TOS agreements allow for changing of terms and other stuff in the TOS without consent from the users.

Its crappy, but thats how it is. About the only thing you can do is change services. If you bitch about it, it only gets worse.

I think it does matter. If there was never a meeting of the minds then the contract can be broken. I would be almost pissed enough to send this to a lawyer... The appropriate letterhead would probably be enough to resolve the issue.

I hope that does it for you. I was in the same exact position you were in and really, they will point to their dynamic TOS that probably states they can change it at will and you won't have a leg to stand on. Unlimited access does not mean unlimited download (at least in the case of Sunflower.) They said unlimited access meant that it would be available whenever I needed to use it. When i originally signed up there was no limit in the TOS. I was so pissed after I received 4 calls one week that I wrote a letter to the paper. It never was published, so I did some investigating. The same person who owned the internet service also owned the local tv station and newspaper.. It was a no win situation for me.

 

[Codewiz]

Ok these people are really ASSCLOWNS. I get back from work and I had an email from them. They say I am transferring too much upstream. Too hell if I EVER upload anything. I don't run kazaa or ANY file sharing programs. I run my own mail server. That is it except for I stream mp3s over the network. If they pull this sh*t again I will be cancelling my service.

Before I left for work, I ran a network monitor. I transfered 5MB upstream while I was gone. Had about 15MB download.

 

[Lichee]

Originally posted by: Codewiz
Ok these people are really ASSCLOWNS. I get back from work and I had an email from them. They say I am transferring too much upstream. Too hell if I EVER upload anything. I don't run kazaa or ANY file sharing programs. I run my own mail server. That is it except for I stream mp3s over the network. If they pull this sh*t again I will be cancelling my service. Before I left for work, I ran a network monitor. I transfered 5MB upstream while I was gone. Had about 15MB download.

you might as well start looking. i KNOW they will pull it again.

get ready to pay through the butt though. if i were to get the DSL connection comparable to my RR (2Mb downstream, 384 up), i would probably be paying $80+.