So....if I give a dry cleaners shirts and they come back with bleach marks on them, how are they not responsible?

[beer]

Here's what happened:

I go to dry cleaners with 5 shirts. Four of them are the same, just different colors. All have been taken care of at this cleaner's before. Three come back fine, two come back with bleach marks and they are unwearable.

How does any disclaimer wave the negligence in this case?

 

[isekii]

I'd make them pay for replacements

 

[beer]

Originally posted by: isekii
I'd make them pay for replacements

No sh!t, that's what I'm going to do too, but I'm pretty sure they're going to try and say they aren't responsible. It would seem to me that disclaimers don't apply in the case of gross negligence.

 

[andylawcc]

at the back the of reciept, they should state all the liabililty waiver crap/mumbo jumbo. At my dry-cleaner, they say they will pay only up to 100 per shirt or something like that.

I guess you can wait till the next Express sales (which I think won't be on for a looong while)

 

[FleshLight]

Originally posted by: andylawcc

I guess you can wait till the next Express sales (which I think won't be on for a looong while)

Doubt it . They're having a sale right now to help make room for the new line.

 

[bleeb]

Originally posted by: isekii
I'd make them pay for replacements

 

[waggy]

Originally posted by: andylawcc
at the back the of reciept, they should state all the liabililty waiver crap/mumbo jumbo. At my dry-cleaner, they say they will pay only up to 100 per shirt or something like that.

I guess you can wait till the next Express sales (which I think won't be on for a looong while)

the one i go to has a $35 limit on each part etc. to bad the guy owns all but one store and that one stinks!

 

[andylawcc]

Originally posted by: FleshLight
Doubt it . They're having a sale right now to help make room for the new line.

well lucky you, my local store is just filled up their inventory with new stuffs.

 

[mugs]

Are you sure it's bleach stains? Didn't someone else say those 1MX shirts have a tendency to look like that after being cleaned?

 

[beer]

Originally posted by: mugs
Are you sure it's bleach stains? Didn't someone else say those 1MX shirts have a tendency to look like that after being cleaned?

Personally I don't think it matters. If I have them dry cleaned it is their responsibilty to ensure the fabric is cared for in the best possible manner. If they screw up it's their fault.

 

[dabuddha]

Originally posted by: beer

Originally posted by: isekii
I'd make them pay for replacements

No sh!t, that's what I'm going to do too, but I'm pretty sure they're going to try and say they aren't responsible. It would seem to me that disclaimers don't apply in the case of gross negligence.

So you haven't actually gone back and asked them about it yet? And you're getting worked up over it already? How do you know they're bleach stains. Did you specifically ask them to bleach your shirts?

 

[beer]

Originally posted by: dabuddha

Originally posted by: beer

Originally posted by: isekii
I'd make them pay for replacements

No sh!t, that's what I'm going to do too, but I'm pretty sure they're going to try and say they aren't responsible. It would seem to me that disclaimers don't apply in the case of gross negligence.

So you haven't actually gone back and asked them about it yet? And you're getting worked up over it already? How do you know they're bleach stains. Did you specifically ask them to bleach your shirts?

I am anticipating what will likely happen. When I went to pick up my shirts and noticed the spottiness, I asked them what they did. She didn't know but that I couldn't do anything about it until Tuesday, so they held the shirts until then. They are colored shirts, obviously they should not be bleached. The 1MX shirts that Mugs is referencing is a bit different - when I picked up my shirts, they were generally blotchy, and it's not just around the collar, which is what happens when the 1MX shirts are dried too highly.

 

[paulney]

Assholes at drycleaners ruined my leather jacket. I gave it to them to clean up, and got it back with discoloration and marks all over it. Since they weren't willing to refund me the cost of the jacket, I took them to small claims court.

So, the time of court comes - and then this representative of the real cleaning facgtory shows up (these small asian cleaner stores - they don't actually clean themselves - they ship it to the factory)

So, they offer me to settle the matter out of court and pay me $100 for everything. I'm like: wtf? YThe jacket was 5 times more than that. So, we proceed into court. And then the show begins.

The representative whips out a letter from their 'checmical expert; that this tyoe of leather cannot be cleaned without discoloration, and that they make the stores that accept items disclose it to the customer. Needless to say, I did not get anything like that - the guy barealy speaks basic English.

Second, the item was extremely soiled, and they put it down on the ticket. I'm like: show me where. He shows _his_ ticket from the store to the fabric which says 'soiled' on it. My ticket (from the store to the customer) doesn;t say anything.

The judge is like: ok, I really want to get rid of you, give me all your evidence and the decision letter will be mailed out. Now let's move on to some big bucks dispute.

The letter came in a week. Needless to say I lost. Bastards

 

[RegularK]

Honestly...you'd think that people would be able to master their profession.

My dad took a bunch of his shirts to the cleaners and he didn't even bother to check and make sure they were all in good shape. When he finally took them out, he noticed bleach stains in some, holes in others, etc. The collar of one shirt even fell apart when he tried to wear it. heh. *don't ask me what they did to it*

I've heard a good number of stories about dry cleaners to make me wary.

Just bring it back to them and make them compensate you for their mistake.

Cheers,
KiM

 

[dabuddha]

I suppose you people think that doctor's and mechanics should get it right 100%. You have no idea how many clueless customers we've had to deal with on a daily basis( My parents own a few dry cleaners.) They bring in $5000 shirts and don't even realize that the material itself is not even worth $5.00. Then they have no clue on how it actually gets cleaned and try to lecture us on how to do it. Granted, there are crappy dry cleaners out there but that is not the norm. Clueless customers however is.

paulney: you really got screwed on that. Whenever we do any drycleaning of leather, we always have the customer sign a disclaimer and put down a $25 deposit. We also inform the customer about the risks involved. We've been sued many times and have not lost a single case as of yet. In the cases we actually did ruin the clothes, we always replace the garment or pay the customer for it. Customers tend to overinflate the price when they think they're going to get money so we try to replace it first.

 

[beer]

Originally posted by: dabuddha
I suppose you people think that doctor's and mechanics should get it right 100%. You have no idea how many clueless customers we've had to deal with on a daily basis( My parents own a few dry cleaners.) They bring in $5000 shirts and don't even realize that the material itself is not even worth $5.00. Then they have no clue on how it actually gets cleaned and try to lecture us on how to do it. Granted, there are crappy dry cleaners out there but that is not the norm. Clueless customers however is.

Interesting.
The question is, though, how do you screw up a COTTON shirt? Really, is it that hard to get it right? I can't do MY job and half-ass the basic parts of it and expect to be still employed, right? It should be no different for them and they should fix it. And I don't lecture on how to do it, I bring it in and expect it to be cared for in the best manner possible and I don't really care as long as it comes back wearable.

I would also say doctors, engineers, mechanics work on things that are more complex than cotton shirts.

 

[brigden]

AFAIK, bleach is not used in dry cleaning.

Unfortunately, I don't think the cleaner's are responsible for your loss. Those Express shirts are crap, and we've already established that the fabric doesn't hold its colour.

 

[Manzelle]

I once took a fitted baseball hat to a dry cleaner. When I picked it up it was at least 3 sizes too small but he refused to accept the responsibility so I refused to pay the bill. Wool shrinks in water...that is a common fact. No way in hell he "dry" cleaned it...I would like to burn his establishment down...

 

[andylawcc]

beer: i wonder can you take the shirt back to Express and ask for a replacement/refund. I mean, the "cleaning label" ask you to dry clean and this is what happened.

 

[beer]

Originally posted by: andylawcc
beer: i wonder can you take the shirt back to Express and ask for a replacement/refund. I mean, the "cleaning label" ask you to dry clean and this is what happened.

Label says 'wash cold, dry low'

This is not the first time I've had problems with these shirts. But this is the first time I have had problems with them at a dry cleaner's. The shirts are sensitive, which is why I don't do them myself, but giving it to a dry cleaners should have been adequete and apperantly it wasn't.

 

[dabuddha]

Originally posted by: beer

Originally posted by: dabuddha
I suppose you people think that doctor's and mechanics should get it right 100%. You have no idea how many clueless customers we've had to deal with on a daily basis( My parents own a few dry cleaners.) They bring in $5000 shirts and don't even realize that the material itself is not even worth $5.00. Then they have no clue on how it actually gets cleaned and try to lecture us on how to do it. Granted, there are crappy dry cleaners out there but that is not the norm. Clueless customers however is.

Interesting.
The question is, though, how do you screw up a COTTON shirt? Really, is it that hard to get it right? I can't do MY job and half-ass the basic parts of it and expect to be still employed, right? It should be no different for them and they should fix it. And I don't lecture on how to do it, I bring it in and expect it to be cared for in the best manner possible and I don't really care as long as it comes back wearable.

I would also say doctors, engineers, mechanics work on things that are more complex than cotton shirts.

Like I said clueless customers. Of course they should fix it but it's morons like you get all pissed off without ever contact the dry cleaners that piss us off. I can't count on my fingers how many times I've had idiot customers come in ranting and raving before even calling us or informing us about it.
Here's another issue we have to deal with. Idiot customers pay for their clothes and take them home without saying anything. Then they bring back the shirts saying theres this or that stain here and want us to buy them new shirts. A lot of times, customers put the stains there themselves. Of course, once the clothes leave the cleaners, then tough luck. That's why the customer should examine the clothes before taking it home.

 

[StormRider]

Are you sure those are bleach stains instead of DNA evidence?

 

[beer]

Originally posted by: dabuddha

Like I said clueless customers. Of course they should fix it but it's morons like you get all pissed off without ever contact the dry cleaners that piss us off. I can't count on my fingers how many times I've had idiot customers come in ranting and raving before even calling us or informing us about it.
Here's another issue we have to deal with. Idiot customers pay for their clothes and take them home without saying anything. Then they bring back the shirts saying theres this or that stain here and want us to buy them new shirts. A lot of times, customers put the stains there themselves. Of course, once the clothes leave the cleaners, then tough luck. That's why the customer should examine the clothes before taking it home.

I never left the cleaners before I noticed, I always check. That doesn't apply to me obviously. And I just left a note with the sales clerk to have the manager call me on Tuesday and left, that was it.

 

[dabuddha]

Originally posted by: beer

Originally posted by: dabuddha

Like I said clueless customers. Of course they should fix it but it's morons like you get all pissed off without ever contact the dry cleaners that piss us off. I can't count on my fingers how many times I've had idiot customers come in ranting and raving before even calling us or informing us about it.
Here's another issue we have to deal with. Idiot customers pay for their clothes and take them home without saying anything. Then they bring back the shirts saying theres this or that stain here and want us to buy them new shirts. A lot of times, customers put the stains there themselves. Of course, once the clothes leave the cleaners, then tough luck. That's why the customer should examine the clothes before taking it home.

I never left the cleaners before I noticed, I always check. That doesn't apply to me obviously. And I just left a note with the sales clerk to have the manager call me on Tuesday and left, that was it.

Ahh so you pointed it out to the sales clerk before leaving the store. I hope you didn't take the clothes with you.

 

[beer]

Originally posted by: dabuddha

Ahh so you pointed it out to the sales clerk before leaving the store. I hope you didn't take the clothes with you.

No, I didn't, I left the note with the clothes, sorry for not specifying.