So I just got a refurb'ed iPad with someone's info on it.

[accguy9009]

I spoke to a person at the 5th Avenue (24 hour) store in NYC less than 10 hours after purchasing the unit. Unfortunately, they had already sold out and had no "brown-box" units in stock. They were willing to do the exchange, but couldn't and said I can contact Applecare over the phone.

This is when I said I didn't want to bother, and would like my money refunded. I had everything in the box (I didn't even untangle the cables yet) but was told it was their policy to charge a restocking fee of 10% of the purchase price.

I could have gone ballistic at that point, but decided I'd rather keep the iPad and deal with Applecare over the phone. On 2 occasions when I received my iPad back, I called the Apple store to check stock and there were none.

I really hate trekking into Manhattan anyway, so it wasn't such a big deal to me. Most of the time I use it in my friends house anyway, and he has a perfectly working one, but at least now we don't have to fight for it. lol

You spoke to "a person" at the Manhattan store. Was it some college kid who works part time with no authority? A genius perhaps, lol. I advised you to go higher than local store management. Get names and contact information, you can do that over the phone. What is the store managers name please? What is the district and or regional managers name? You needed to get confirmation from someone able to "authorize" that you would get a brand new unit in this exchange. You can do that over the phone. Apparently you didn't do any of this or did so rather poorly, IMHO. Your unit malfunctioned in less than 24 hours after purchase. All you had to do was send in the complaint form I linked to your states AG'S office. That is sent in via email attachment. You could have and should have filed a formal complaint with Apple's corporate office over the phone or via email. You didn't do that. You got a refurbished unit back. I saw that coming a mile away. Stock is very tight for the iPad at the store level. We have been over and over that. I told you before, several times, I believe the local store would have swapped it out for you if stock had been more readily available. Are you trying to tell me that management over at Apple couldn't have gotten its hands on a new unit if it was a priority for them? You didn't make yourself a top priority. You did everything on this your way and quite frankly you messed up along the way. Your intentions were good but your execution was a bit weak, IMHO. Hopefully you learned a lesson by this. Maybe you don't care you got a refurb for the price of a new unit. If so let it go and now you and your bud can cruise the web together on a cool new device without sharing your iPads.

 

[Patranus]

Tell Apple and see if you can squeeze a free keyboard dock or something out of them.

 

[SandEagle]

I bought one yesterday and I already regret buying it. Luckily for me Best Buy is only 5 mins away.

It goes back today after work.

Maybe...

good luck with that. BB charges a 15% restocking fee on the iPad

 

[ultimatebob]

Aka Apple is full of failures and anybody who buys their shit is also a failure like yourself.

Gotcha

Geez... Didn't anyone ever teach you NOT to feed the troll? If they get hungry enough, they move onto another site.